Went in to set up an appointment and by chance was able to get in and get the piece I was wanting done by Adam. He took the time and attention to make sure it had everything I wanted and discussed what would or would not be easily readable and explained why it might not work instead of doing it or just saying no without a reason. Adam is also very easy to talk to and does an excellent job not only in his tattooing but also keeps you calm and comfortable so you don't experienc...e unnecessary pain. The shop is full of charm and character. Neat built-ins, beautiful wood stairs, a fireplace, and an intricate tile floor are some of features that make you feel cozy and at home. Even with such aesthetic surroundings the level of cleanliness was not overlooked. I watched the needles that were to be used on me come out of the sterile packaging and loaded in the gun. Tracy has not given me a tattoo yet, but she has a gorgeous mandala reserved for me and I can't wait to return! See More Read Less