I know, I know...you're not a street shop, you're a custom shop, which you will see them repeating ad nauseam in response to their low star reviews. They only accept a certain type of style, design, f... Read More
I know, I know...you're not a street shop, you're a custom shop, which you will see them repeating ad nauseam in response to their low star reviews. They only accept a certain type of style, design, feel, look, etc. I get it (and they will refer you out if they feel they cannot meet your needs). The artists are talented but you can find equal talent out in Hampton Roads or Richmond if you do your research. This review has nothing to do with their artists. I am sure they are professional, certainly talented, hardworking, and exceed expectations. Their work is gold standard and they should be proud of that.However, their front desk staff leaves a lot to be desired. I have been in here twice as a guest with someone (not getting a tattoo or asking about one myself) and they are always condescending and act like everyone wants some street-level basic tattoo. I have a running joke with my friends because they always say the next appointment is available in July no matter what month it is in the year.I wish they had some better customer-facing employees. If you're going to do gold standard work in the area then you need a gold standard team. I have worked in customer service for a long time and customers usually just want to be treated kindly and professionally. Don't bs someone about, "availability in July." They always have you jot down your tattoo idea in case an artist is "interested". None of my friends have ever received a return call.Maybe every now and then, Otzi, connect with the community in a fun sale or event. You're in a good spot, you're serving good people, don't be an elitist place and turn off your community. I want you to be amazing, but I wish my friends had been treated better. Sorry for the one star, may change if I am actually mildly impressed with the service next time I step in the shop. Read Less