I posted a review a couple of weeks ago concerning this business, but was told if I retracted the review I would have my deposit and the FACT I was overcharged applied to a future tattoo. I have deci... Read More
I posted a review a couple of weeks ago concerning this business, but was told if I retracted the review I would have my deposit and the FACT I was overcharged applied to a future tattoo. I have decided I do not want people who do business in this way to do any future work on me. I had an appointment with Anastasia, but I had to cancel the appointment due to being called out of town on business. When I called, I let her know I was out of town and would not be able to make the appointment. She told me she would have to "keep" my deposit, but she could work with me and give me $50 back. I hung up with her, and began thinking about my overall experience. I had already sat thru two appointments with her. Each session was supposed to be 3 hours, but neither lasted 3 hours. One lasted 2 hours and 15 minutes, and the other lasted 2 hours and 30 minutes. I was charge $140 pretty hour for each visit. I paid $420 after each appointment. This means I was overcharged by $140 between the two visits. I called her back to let her know I would not be coming back to the shop, and they could keep the deposit due to me no longer wanting to do business with them any longer. I got home from being out of town later that evening. This is when I decided to leave a "Yelp" review. About an hour later Arial called me and "explained" how fast Anastasia works, and how other tattoo artist take more breaks than Anastasia. He also said the statement about losing my deposit is not on the receipt, but on Paperwork I signed before the first visit. Anastasia originally said it was on my receipt. He did say he would have her call me and work this out. The next day, Anastasia called me. It sounded like she was reading from a piece of paper, but explained she would not only take care of the overcharge, but apply the "deposit" towards a new tattoo. I was hesitant, but I agreed. One of the conditions for the future pricing discount was I remove the "Yelp" review. I was going to leave it up until the next appointment was complete, but Anastasia called me the next day and asked if I could remove it. Not very polite about it, but I understood the reason. I removed it in good faith. The more I have thought about doing business hear again the more doubts and concerns I have gotten. I called today to cancel the follow up, and asked if I could have the deposit back. Not the overcharge, but just the deposit. Anastasia said deposits are only for future appointments. I said ok, not wanting to speak to her anymore than I have to today. This business will overcharge, and try to make you out to be the bad guy. I can never recommend them to anyone. The "work" is good, but the business practices do not match the work at all.My response to the completely bull shit lie from the owner :I called both times I was going to miss the appointment. My appointment this time is actually on Friday 6/22 at 4pm. The first time I called to cancel was on a Wednesday. Which by your supposed policy, is well within the two day time frame. The second was the day of the appointment, but being u had already given your shop $840 for my tattoo, I thought you would be understanding. Once again, you are making up excuses instead of actually charging the correct price. I was there for 5 hours total, and charged for 6 hours. I am going to ask one time for aerial not to lie to save his reputation. It makes it worse. At this point it is not about the money, but it is about letting people know your business practices do not benefit your clients in the least. I only wanted the "deposit" back out of principal. This will be turned over to the better business bureau from here. Read Less