I am extraordinarily disappointed in this business. I came to visit my best friend here from South Carolina and we had planned to get tattoos together. When we were scheduling the appointment, we were... Read More
I am extraordinarily disappointed in this business. I came to visit my best friend here from South Carolina and we had planned to get tattoos together. When we were scheduling the appointment, we were given options for two days; Monday July 3rd or Tuesday July 4th as the 5th was the day I'd be leaving. We eventually scheduled for 12:00 on Monday the 3rd and put down a 50% deposit for each tattoo; amounting to $120. We called that morning (after trying to call several times th...e day before) to see if there was later availability that day because something had come up. We were then told by the woman up front with the undercut that we were down for Monday the 10th. Obviously this wasn't going to work simply because I wasn't going to be here, nor did I know when I'd be able to come back to Virginia. Since initially we were told that July 4th was an option, and we didn't want to waste our deposit, we tried to schedule for then. What seemed like a very last minute decision, she told us they decided to close for the day, and left us with no other options, no advice on what to do, and to put it frank just plain awful customer service. Especially since she mis-scheduled us in the first place and she did absolutely nothing to help resolve the issue when we asked for our deposit back as we obviously had no need to go here anymore. And actually, when we politely explained to her our situation, and asked for a refund or to speak to the owner/manager, she rolled her eyes at us. Needless to say I am extremely disappointed, angry, and we are now out $120 that will never be used. I'm glad I don't live here because I would never support this business after this very poor customer service experience. However, I'm sure the artists here are very talented, but it's a shame how we were treated. And for the record, we have a copy of the receipt for $120, scheduled for Monday the 3rd. See More Read Less