I feel bad doing this because my negative experiences do not reflect my views on all of the employees and the shop itself, but rather a single artist. Quite honestly, it is a very nice shop -- clean,... Read More
I feel bad doing this because my negative experiences do not reflect my views on all of the employees and the shop itself, but rather a single artist. Quite honestly, it is a very nice shop -- clean, welcoming, easily accessible -- good vibes overall. Bob is a true professional -- he is a great guy, he is experienced & he did a really nice piece on my back shoulder blade which I love. Spike is also the man -- good dude, light hand, really cool style and very detailed -- very impressed with his work I definitely recommended him. Mike is also really cool and does great work -- I can't speak for the piercing artists, but they are all very nice and I get the impression they do good work.
My issues have all really been with Dusty. I called in about a month ago one night, explained a little bit over the phone what I wanted & was told to come in & that they could probably get it done -- upon arrival, I barely even explained anything about what I had planned & he immediately got defensive and said, "Sorry, we are closing soon -- can't do it tonight". Granted it was a little late, but it didn't make sense to me. For one, I hadn't even explained fully what I wanted, so I don't know how he could have determined it couldn't be done (there was still a little over an hr before closing) -- I even tried to talk to him about it some more and it just didn't even seem like he was listening to me & that he had somewhere more important to be. He just kept just interrupting me and repeating that they were closing soon. Second, why would you tell me to come in for no reason? He didn't even seem willing to do a consultation or even offer alternatives. I was definitely upset, but I figured he was having a bad night or something...
Last night, I called in -- very similar situation. I made sure to call with many hours before closing so that would not be an issue & Dusty told me he was available. When I got there, he was nowhere to be found -- I did end up finding him a 5-10 minutes later working on his car, but that didn't bother me in the least. We went in the shop and I started to explain what I wanted -- in all honesty, I thought it was something that was extremely simple (in fact, I went to 2 Chairs in Dallas the same night and Randy banged out a beautiful piece -- no problem). Just like the last time, I started to explain what I wanted (granted I did explain it somewhat poorly) & within a few seconds, he was already shaking his head and saying it couldn't be done. I had literally only uttered a few sentences and he was already shutting me down. Perhaps he really couldn't do what I wanted, but that is not the point -- he was just so unhelpful, unpleasant & just seemed that he didn't want to work with me no matter what I said. Again, I just felt like I wasn't even close to a priority and that he had somewhere more important to be -- it was St. Patrick's Day, so maybe that was true. Just to show the difference in the attitudes of the other employees, Bob was actually nice enough to stop in the middle of a tattoo, apologize that he couldn't fit me in that night, took a picture of my shoulder to run it through some tattoo software he had & offered to do whatever he could for me when he had a free appointment. Bob was already busy & he was still willing to help and go out of his way for a repeat client -- polar opposite of Dusty's attitude and the way he treats clients.
Like I said, it is sad because I like the place & most of the people, but due to these experiences with Dusty, I could not foresee myself ever giving Iron Ink any more of my business... Read Less