I had originally left an honest review about my recent experience here, but then was attacked in private message about it. So instead I want edit it so you know what to expect with this place. Since Y... Read More
I had originally left an honest review about my recent experience here, but then was attacked in private message about it. So instead I want edit it so you know what to expect with this place. Since Yelp has a character limit, I have shortened the review. Please refer to Facebook for the full reviewMy cousin and I had been planning to get a tattoo together for a long time, and since she was planning a trip up here we decided to make an appointment. We searched around and a friend of mine had suggested this place. 3 weeks before her trip we made the appointment with Domnick to do our tattoos. Since I live 1 hour away and my cousin was 6 hours away, he was able to accept the appointment over the phone and an email description of what we wanted. We had spent some time on the email being very specific with what we wanted and we added several pictures for reference.Sunday comes around and we drive to our appointment super excited! We walk in and met Dom right away. We walked back, sat down, and then he asked us what we wanted to do or what ideas we had. I asked him to pull up our email so we could reference it and the pictures. It felt as if we were starting from scratch, and that our email wasn't looked over. My cousin definitely wanted some type of vine with flowers around her upper arm like an arm band, and I definitely wanted flowers behind my ear along my hairline. He briefly told me neck tattoos are a no-go since I'm not covered in tattoos already. It wasn't really explained why, but it wasn't as big of a deal as my cousins tattoo. For the next hour we discussed my cousins armband tattoo. Dom told us the armband idea was a terrible idea and that she would regret it later. We had a brief moment to cool off, get a drink, and collect our thoughts. We both felt completely overwhelmed and upset at this point. We were under the impression that our simple ideas were okay since it was explained in detail in the email and no questions were asked prior. Despite feeling this way, my cousin figured she would at least see what other ideas Dom had. He made some suggestions that were far from what we wanted (We wanted specifically Viola flowers in memory of our grandma named Viola) and eventually my cousin found something that could work for her. The tattoo they came up with was said to be a 3-4 hour long tattoo and with only 2 hours left there was only time for me since the shop closed. So we began discussing my tattoo. I had found tattoo flash online of a purple pansy/Viola flower that I absolutely loved. I knew it wouldn't be exact, so I tried explaining what specifically I liked about it. He started drawing and figuring out the exact placement and so on. He began working on my tattoo and I felt no pain! When there was pain it was very minimal, and I was impressed. My cousin took an in-progress picture and showed me, and at that point I realized I wasn't getting the colors and style I had asked for. However, what I saw was so beautiful that it wasn't worth mentioning at the time. After discussing the entire situation in the car driving home, we realized that even though I got a great tattoo... The entire point was that my cousin drove in from out of town for us to get one TOGETHER. And then there was the fact that the tattoo I received wasn't what I expected, and it wasn't made aware to me that what I was requesting was impossible or a bad idea. I had mentioned our experience to a few people and every single one of them mentioned their artist staying well passed closing for out-of-town customers. They then told me to leave an honest review... So I did. About an hour after I left the review on Yelp and Facebook, I noticed I had a private message in Yelp from Josh R, another artist at the shop. It was addressing my recent review and seemed apologetic at first. As I read further, I couldn't believe what was happening. I felt like I was being attacked about my review. I strongly felt as if our overall experience was worth mentioning to the general public. After all, that's what reviews are for! It seemed as if he was suggesting that himself (and his coworkers) are superior and us customers are inadequate and don't know what the definition of a good tattoo is. *i copied a piece of his message here, you can view it on favebook* I am left completely shocked at how this shop handled my review. I own my own small business, and when customers complain to me or leave bad reviews, I look further into it and try to see it from their perspective. People are allowed to feel the way they feel even if I don't agree. When I did graphic design, we could give suggestions with our professional opinion, but in the end the customer gets what they want and we were not allowed to belittle the unhappy customer in any way. I work for the customer, not the other way around. The same thing should apply to this situation with our tattoos... However, that is not the case. Read Less