Keep in mind that this rating pertains solely to a recent visit that I had, NOT the past three times I've been here. I would give those experiences 4 stars or more. I wasn't even going to WRITE a revi... Read More
Keep in mind that this rating pertains solely to a recent visit that I had, NOT the past three times I've been here. I would give those experiences 4 stars or more. I wasn't even going to WRITE a review, but a little phone call from Megan changed that sentiment real fast. Please, keep reading.It started when I visited the shop last night. I planned on getting a cartilage piercing, so I walked in and expected to be greeted in a friendly way, which I was by one of the male tattooers. The girl behind the desk asked if I "needed something", which I found weird. We arranged the piercing, I gave my Driver's License for a copy, normal stuff. Then I went in the back room. I did not have an issue until I realized the piercer had on fake nails. I don't have a vendetta against fake nails, I wear them on occasion which is WHY I wouldn't want someone that's piercing me to be wearing them!! I spoke with someone from APP (Association of Professional Piercers) that seconded the fact that no one piercing should have on fake nails. Because of this she couldn't get the ball on, which caused me more pain. She even felt the need to ask, "Did it hurt THAT bad?" as if I was being dramatic in the chair. All I did was exhale loudly, like I was instructed to. That's the first time in my tattoo and piercing history someone has been inclined to make a remark on my pain threshold. After this chain of events it took her longer to put the ball on and later I noticed that somehow, a chunk of my hair got pierced through the hole. When I got home I had to cut off a very long section of hair that was literally stuck through my cartilage. Some of the hair is still there, and I will have to go to another shop to hopefully get it removed. Why? Might you ask? I'll explain below.Now, as I stated earlier, I was NOT going to resort to Yelp for my experience until I received an incredibly unprofessional phone call from the studio, and none other than my piercer was on the other line.She every so kindly explained to me that in her SEVEN YEARS of experience, no one has ever had a problem with her work. Good for you! I'm proud to be the first then. And in an un-polite manner offered me my money back, which I was not going to even ask for back. It wasn't really an offering, it was more of a well come back and get it then since you had such a problem. I have a new piercing, I don't need a refund, I just didn't appreciate the experience and the chunk of hair that's irritating my cartilage from the inside. And I don't appreciate being called in this way while I'm at work, and can't vocally defend myself.She then went on to offer me free piercings from another piercer, as if that would make the issue better. (And keep me from writing a review.) I found this offensive, money is not an issue for me and I never stated that when I told her I wanted more piercings. I only got one that day because a friend recommended to space them out. I'm getting my other two within the month if my first one does okay. I found out later on in the phone call that none other than her parents own the studio. This would explain SO MUCH. It would explain why my message wasn't directly replied to online, and why my criticism was not taken lightly. Most professional people can find a way to apologize without coming across in an attitudinal manner, I wasn't even allowed to get a word in edge wise over the phone. I imagine that during this phone call there was (or may have been. I wasn't there) jeering and giggling in the background while the girl thought she sounded sooo cool berating me. That's mature. Keep it up, it'll get you far.But I don't feel the need to bicker and level over the phone with someone who obviously can't take honest opinions. So since she didn't want to let me talk, I'm talking on this review. That conversation only would have elevated and would have gone nowhere (if I were even allowed to talk, that is). People are going to be displeased once in a while. I work in customer service and the customer is always right even if you do NOT agree. Because then this happens, you lose loyal customers, and they pass on their dissatisfaction via word of mouth. Never have I felt the need to express myself in the way she did to someone, but everyone matures differently I guess. Or doesn't. So, I didn't want to have to write this, but after that phone call I just had to. I am very sad that I can't return to this place that I have trusted for three years. Don did a fantastic job on my tattoo and I don't even feel comfortable coming in to get it retouched if necessary.All in all, what I want you to take from this is that I had a BAD day with the shop. The tattooers are so friendly, the place is run well (with the exception of people doing rude phone calls!), it's CLEAN, bright, and they have good practices. You get what you pay for and when it comes to tats and my experiences with the other staff, I may still pass on a good word. Read Less