I'm not a huge reviewer, but I have been beyond impressed with not only the quality of the work, but the above and beyond accommodating staff and the fun environment. I had called another studio in to... Read More
I'm not a huge reviewer, but I have been beyond impressed with not only the quality of the work, but the above and beyond accommodating staff and the fun environment. I had called another studio in town that said they were fine with walk-ins, however when we arrived the front desk person treated me like I was an idiot for not making an appointment. At that point, we switched to Electric 13 without an appointment. It was three of us, so we were kind of a curveball for the day. They handled it like complete professionals. They didn't have the manpower at that moment, so they offered to see if someone could come in early, let us know when most of the artists will be in, and took my phone number so if they got someone to come early they would give me a call. One of the artists even popped in during this conversation to see what we wanted and joked around with us for a bit. I was able to explain that I wanted to start a more detailed tattoo and they were receptive and open to getting it done. We walked around for a bit and grabbed a snack and came back. While we were waiting, we got updates on what's going on and potential wait times. Although it was a wait, it was well worth it. The vibe was very upbeat and fun the entire time. Once we got back, they all worked fast and efficiently, and the quality was not sacrificed for speed. The artists were laughing and joking back and forth with us the whole time. It was my first tattoo, and David worked with the start of my idea and took the idea and ran with it in a great way. Just the outline made me super happy, and I was very excited to finish it up. I came back today, and again was greeted warmly. Unfortunately traffic started the appointment late, but staff made sure I was updated. It was WELL worth the hiccup. The final product was beautiful, and far exceeded my expectations. I appreciated that even though it wasn't the exact match to what I initially showed him, it was completed with incredible skill and artistry. I'm so much happier that it was more inspired by the picture, it's unique to me and that makes it mean so much more.I never expect perfection in any service, but I appreciate when speed bumps are handled with grace, respect and ease. They go above and beyond when it comes to customer service. I left smiling both times, not only because of the product but the environment and the phenomenal staff. I'm ecstatic with my first tattoo and will definitely be returning for more. Read Less