Friendly staff doesn't make up for substandard services. For the price of the standard pedicure here, I could go to Elegance Nails & get their priciest pedicure, complete with hot wax treatment, heel ... Read More
Friendly staff doesn't make up for substandard services. For the price of the standard pedicure here, I could go to Elegance Nails & get their priciest pedicure, complete with hot wax treatment, heel abrasion, calf massage, & a flower painted on. All the pedicure included at Bella Luna was trimming of my toe nails & painting them after they soaked. I was not impressed.Bella Luna does not have the vibrating massage chairs to sit in while you get your pedicure, instead they have cushions on a tile bench. It was not very comfortable, and I was warned that the cushions will slide out from under you.I also paid for an eyebrow wax that consisted of unibrow removal. No shaping at all, and my eyebrows are just as thick as before the treatment. I was not consulted on what I wanted/expected as far as shaping/hair removal. The only redeeming point is that I wasn't burned by the wax.The 30 minute massage was ok. Overall, this salon is a disappointment. It wants to be a fancy high scale place, but falls very short.They also demand to know if you will be tipping when you check out so they can enter it into the computer. I'm guessing this is to keep their staff honest about gratuities they receive, or so they can prepare to process a credit card, but it rubbed me the wrong way.I think next time, I will take my business to Elegance Nails, or a similar place, where pedicures are their specialty & they ask how you want your eyebrows to look before they start ripping hair off your face. Read Less