The facility was super clean! The people were friendly and informative. I went to get my friends tragus pierced for her birthday and Mike was great with her! He did a great job and she didn't hardly feel a thing. I highly recommend this place for all piercings. I also saw a tattoo artist working free hand on a mans arm! It was amazing how talented he was! If I wanted a tattoo this would be the first place I would go! Read Less

I have come to love the Tough Luck Family. I will not allow any other artists touch me besides Russ. I am always getting compliments on his work. He puts all he can into his work. Best artist hands down in Knoxville ..just got tattoo #10 today! Read Less

Got #2 tattoos from Russ last week and I'm very satisfied with his work! He is an amazing artist and I'm still blown away how realistic the two tattoos look on my arms. I plan on getting many more from him in the future. Russ and the guys at Tough Luck are great, I definitely recommend you stop by. Read Less

First off, the people there are awesome. It's not a head shop. They truely care about their customers, Russ and Jenn are the owners, and they are wonderful. The whole feel of the shop is very laid back and relaxed. Also, the talent there is amazing! It might be a new shop, but the owner/tattooist, is not at all new. He's been tattooing, I think, for about 20 yrs. GREAT place to go!! Read Less

I went and got a piercing there and well it got severly infected. I went back and they had to remove it. They told me to wait and awhile and they would redo it so that is what I done and well guess what it started getting infected again. The bar was way too short. I had to go get a second opinion after telling them the bar was too short and they told me it was fine. Well the bar was way too short. I had to get one that was about twice that size. Now my piercing is doing great thanks to another piercer at another place listening to me and my concern Read Less

I used to go to Wicked Ink for my work and then when I went back last Feb. to get a tattoo for Valentines Day but Russ wasnt there anymore and the blonde lady at the front was really rude and wouldnt help me at all. She even walked into another room while I was in the middle of talking to her! The dark headed lady there, her name is Marilyn, was on my myspace and she was nice enough to reply to my post of where Russ was. I went to this location where he is now and Jenn was there too! They were so sweet and patient with me when I explained what I wanted. They were very professional with their work as usual and even let me put in my favorite CD and sang along with me while I was getting my tattoo! I would never go anywhere else. Russ and Jenn, I AM SO GLAD you finally have a shop with just you guys! You are awesome and know how to treat your new and repeat customers! Read Less