I am very disappointed in the service. I called to schedule a piercing and the woman on the phone said to give them at least 30 minutes to an hour, I told her the appoitment would be for the next day. She said no problem I will let their piercer know and scheduled me for a 1:30 appoitment the following day. So the day comes Wednesday may 2nd I show up around 1:20 pm and I see 3 people waiting outside the doors because the shop ISN'T EVEN OPEN and their sign clearly states they open at 1pm. I chatted with one of the girls who happened to be waiting outside with me who had an appoitment at 1pm, as we are waiting we see one of the tattoo artists driving down the street and we wait for her to open the shop. She proceeds to open the shop and hands the other girl the clipboard to fill out the consent form (which was fine since she was waiting before me) but the artist DOESNT EVEN ACKNOWLEDGE ME. Once the other customer was done with her form she hands me the clipboard and I filled out my consent form and put it on the counter (at this point there are two girls in the back getting set up and on their phones etc.) I continue to wait until 2pm and still no acknowledgement to any of the customers in their shop, the time was now 2pm (30 minutes after my appoitment) still no word from either of the 2 girls in the back so at this point I grabbed my consent form and leave. I will never be coming back to get any sort of work done, I will advise all my friends and family to avoid this shop at all costs which is a shame because previously to this point I've had good experiences from this shop. How can you trust a shop with something as important as a tattoo or piercing if they can't open their shop on time, why have someone make an appointment if they can't stick to them. Also i would have had NO problem if they explained to me that the piercer was stuck in traffic, late, or had to reschedule for a later time but i felt extremely uncomfortable waiting with no explanation or acknowledgement. I felt the entire time I was waiting that my piercing would be rushed as more people came in and they are behind. It made me extremely uncomfortable because something like a piercing needs time & sterilization so there is no future issues like infection. I ended up taking my business elsewhere locally that took a walk in, took their time, sterilized everything properly and explained each step. I just can't imagine the process being done properly here as they didn't even get there on time to open, let alone take care of scheduled appointments. Read Less