Customer service is TERRIBLE! I have been waiting years for my tattoo,saving up, researching shops,planning my design. I chose Matthew's because I saw that they proclaimed to be a Christian tattoo sho... Read More
Customer service is TERRIBLE! I have been waiting years for my tattoo,saving up, researching shops,planning my design. I chose Matthew's because I saw that they proclaimed to be a Christian tattoo shop,and they have been rated the best in Johnstown for several years in a row. Ha! I called ahead to ensure that the artist Michael was available to discuss my design with me and was told to come on over. As soon as I walked in the door,Michael said,"I don't have time for this,I'm hungry,I'm going to eat." In the end he did stay and talk with me for a few minutes about my piece and then he asked his secretary Rachel to print off a few things for me while he went to eat and then when he got back we could get started later that night. So,I hung around that night for a few hours,and he decided not to do it that night after all,as he had walk ins that then took precedence (because apparently my time is not valuable?). I was then told that I would need to schedule it for another time. But to schedule it,I would need to come back with cash just to schedule a time. Now mind you that all over Matthew's Party Tattoo facebook page it states that he will tattoo pretty much 24/7,and if you pay up front then you get your own private session before or after the store closes.So that is what I decided to do,since this was my first tattoo so that it was more relaxing and calm. So I came back with my calendar and my money to schedule. At this time Rachel told me that Michael could come in as early as 6 a.m. and would stay as late as midnight. So,as we begin trying to schedule,she becomes the calendar nazi. Every time that I give her for availability,she informs me that he will not come in until two hours before the shop opens and that he will not schedule any later than 8 p.m. when the shop closes! This is a totally different story than facebook,as well as what she had just stated. So two hours later (after much exasperation and NO customer service),a time was settled on and my money was paid. Rachel then told me that I could email Michael before my sitting and ask him to send me the rough draft of my tattoo as he would not just send it to me because he had the mind of a starfish. (Nice,eh? And all this mind you while they have the Christian radio station piping through the studio!) So a few days pass and I email Michael to let him know that I am excited that we were finally able to work out a time for my sitting and that I was looking forward to working with him and asking him if he could send along a sketch of my tattoo if he got a chance,and he sends me an email back that he isn't doing my tattoo and to come and get my money. So,after all of the time in the studio working everything out,he decides that he is not going to do my tattoo? So,because Rachel at the front desk is rude and unaccomodating to the customer with scheduling,and the customer then unsatisfactorily must settle with the slim picking of time that they are offered regardless of what is advertised-but said customer still pays upfront and takes that time regardless,and remains friendly with said rude secretary-rude secretary then complains to said CHRISTIAN tattoo artist who then also becomes unprofessional and just decided to not do a tattoo based on above without ever talking to the customer,and never bothers to inform the customer who was about to show up for their scheduled sitting that he was not even going to bother doing their tattoo anyway.REALLY? I would advise anyone looking to have a peaceful fun experience getting a tattoo to stay far far away from this establishment to say the least! I have never seen such a poorly run business with no interest or care for the customer. Scary to think that their job is to put something permanent on your body when they do not even want to be nice enough to schedule your sitting,or listen to what you are looking for in your tattoo. I am thanking God that I got my money back at this point! Read Less