Here will be my first and last review of Ink and Steel as a company. I used to think of Ink and Steel as a place I could go to when I needed a piercing or tattoo and even recommended many people to go... Read More
Here will be my first and last review of Ink and Steel as a company. I used to think of Ink and Steel as a place I could go to when I needed a piercing or tattoo and even recommended many people to go there for their work. But after what happened Oct 26th, I cannot go to a company that has shown me they do not care about their customers.
What happened was last week we scheduled for my sister to have her navel pierced at 6:30pm. We left a few minutes early and hit some traffic, but we got there exactly at 6:32pm. Upon entering the store, where apparently the piercer has his own shop set up in the same building complex. Upon entering, we go down the hallway to see the shop was completely closed, yet the sign said open until 8:30pm. I walked over to Ink and Steel, where the tattoo artist had to call the piercer, to find out he was out doing other ‘work’. A moment later, another couple came in that also had an appointment at 6:30pm, to find he was gone as well. The tattoo artist would not inform me if he was at their affiliated location and seemed unwilling to assist his customers. Storming out of the building, my sister was ready to cry after having wanting her navel done for the longest time. I ended up having to call another piercing shop, which was $15 more then Ink and Steel, but we went for it now knowing what kind of people work at Ink and Steel.
This is not the first time we dealt with a problem with this shop. Last year when I scheduled to have my tongue done, I called early in the morning and got an appointment for 7pm. Upon getting to the shop, I find out that the person that took my message, assuming it was the tattoo artist, never gave my message to the piercer that I had an appointment. He informs me the piercer is going to their other location, 20 minutes away. So driving there we had to wait another 20 minutes before the man even showed up and the service was just not what I expected from this company.
You would think that a large scale place would care about their customers and keep their appointments when they are made. These events have shown me what kinds of people are working there and frankly, I don’t want them piercing me or anyone else I know. I will no longer be recommending people to their place of business.
I guess that goods come out of bad, because I found my new location, somewhere other then Ink & Steel, which I will be more then happy to write them a good review :]Read Less