If there were negative stars on yelp I would score Free Spirit a -4 star. Renee is the most rude, non-customer friendly, cheating small business owner I've ever encountered. The "14k gold" earnings I bought were the worst quality they would not even bend to get them on so I returned to the shop to discuss with Renee and she said you knew what you were buying so too bad. I paid $250 for what I thought was a nice gold earrings but instead ended up with a pair of earrings that need to be throw in the trash. Advice for those searching Yelp - don't go to this place - the best piercing in Portland - NOMADS in SE Portland. Read Less

Beware of pricing, there's no prices shown. I was charged $150 for a nose piercing. She doesn't discuss pricing until service is already done. She charged me $130 for the jewelry alone, that she claims to be gold. She ripped us and knows she did. Lesson learned!! Do your research on jewelry before you get a piercing!!! Read Less

I went into this shop because I needed new spetum jewelry. I walked in talked to an older lady that was sitting at the counter and she said she would be right back with someone else that could help me. The second Lady (the owner and manager) comes out asking what she can help me with so I KINDLY told her that I got a septum piercing about a month ago but one of the screw on balls had fallen off so I've been wearing it flipped up into my nose, so I go to flip the piercing down and she gives me an awful look and starts telling me to follow the etiquette rules of a piercing shop and that I needed to go to whatever piercing shop I got the piercing at (MULTNOMAH PIERCING AND TATTOO ) So I asked how else would I show you what I'm talking about? And she told me I could have just told her...Me being somewhat of a newbie didn't know these things so I was taken aback by how rude she was.She basically followed me out of the store wiping down anything I may have touched just to be a b****. So right after leaving her shop I found the businesses number and called to speak to the manager which I then found out it was her. She told me she had been in the piercing business for 20 years and said it was common etiquette in any piercing shop not to dig up in your nose to show a piercing because then I would be contaminating anything I touched. (which I literally touched the door handle and that's it) So I asked her (multiple times since she was cutting me off the entire time I was on the phone with her) if that was posted anywhere for us newbies to see so we wouldn't make that mistake and she flat out told me no because it's common sense. I will never EVER go back to this place again it was unprofessional and poorly managed. Read Less

I went into this shop because I needed new spetum jewelry. I walked in talked to an older lady that was sitting at the counter and she said she would be right back with someone else that could help me. The second Lady (the owner and manager) comes out asking what she can help me with so I KINDLY told her that I got a septum piercing about a month ago but one of the screw on balls had fallen off so I've been wearing it flipped up into my nose, so I go to flip the piercing down and she gives me an awful look and starts telling me to follow the etiquette rules of a piercing shop and that I needed to go to whatever piercing shop I got the piercing at (MULTNOMAH PIERCING AND TATTOO ) So I asked how else would I show you what I'm talking about? And she told me I could have just told her...Me being somewhat of a newbie didn't know these things so I was taken aback by how rude she was.She basically followed me out of the store wiping down anything I may have touched just to be a b****. So right after leaving her  shop I found the businesses number and called to speak to the manager which I then found out it was her. She told me she had been in the piercing business for 20 years and said it was common etiquette in any piercing shop not to dig up in your nose to show a piercing because then I would be contaminating anything I touched. (which I literally touched the door handle and that's it) So I asked her (multiple times since she was cutting me off the entire time I was on the phone with her) if that was posted anywhere for us newbies to see so we wouldn't make that mistake and she flat out told me no because it's common sense. I will never EVER go back to this place again it was unprofessional and poorly managed. Read Less

Just got a Monroe Piercing from Rene, she was so AWESOME!! I absolutely love her, she was very calming and walked me through the whole process. She treats you like a friend and not just a customer. Will defiantly be going to her for all my future Piercings!! Read Less

My sister and I walked in on a whim and got a couple of piercings. Rene was welcoming and talked us through the process and we both left with beautiful piercings! We will be back for tattoos in the future and I'll be recommending her to anyone looking for a great artist! Read Less

I went here to get my first cartledge piercings recently and had the best experience! I was nervous and wanted to make sure I was finding someone who would definitely know what they were doing, take their time and I found just that. Rene is awesome! I will continue to go to her and refer others as well. She was very relaxed and took a lot of time and attention to me and my friends when we went in to get our piercings. Very clean and sterile equipment. I spent a lot of time looking online for a place with good reviews and this place should definitely get noticed! Thanks again Rene! Read Less

They were really nice and professional. When she did my septum, she talked me through it and helped me stay calm. It turned out very straight and clean, I could not be more satisfied. I highly recommend! Read Less

Réne pierced mine and my children's ears years ago, sterile equipment, measured and centered precisely for the earrings. She is the only one I trust to do my family's tattoos. I love my tattoo eye liner and lips. Not to mentioned, love the facials she gives. We have trusted her for many years and will continue to trust her. Love her and trust her enough to travel out of my way to see her. Read Less

Rene is the master of all trades! Piercing, tattoos, cosmetic tattoos, eyelash extentions, you name it! Quality products and unimaginable knowledge. You name it she has knowledge about it! Great atmosphere great staff cool historical home. Read Less

Worlds best facial!The actual space is unique as it is in an old house but the attention you're given isn't something you'd find anywhere else. The great part about it is that Rene isn't pushy about seeking anything to you. Her multiple credentials really show when she does her work on you. Read Less

I adore this salon! I have gotten all of my major piercings here including my industrial, snake bites, tongue, and tragus they all look amazing straight. And I've never had any issues with them what so ever. I would never dream of going anywhere else. Rene is so thurough and so much fun. And the rest of the staff is amazing too. Yes the prices are Bit high but you can definitly expect to get what you pay for and then some! Love this place! Read Less

I have recommended this wonderful place to several people!!! I've gone countless times for a variety of services and have always been beyond happy with the treatment and service I receive!!!! The owner is incredible and makes sure you are 150% happy with whatever you have purchased. My favorite service is the eyeliner tattooing that I receive! I love it!!!! If you are contemplating going here, don't, DO IT!! You will be happy you did! Tracey Sissons Read Less

Rene did an AMAZING job on my eyebrow wax! She was so meticulous and detailed and didn't smother my skin in oils and lotions. She shaped them perfectly! From out of state for a wedding and wish she was in my home state! I highly recommend her!Read Less

This seems to be a very hit or miss place as I read the reviews, but my experience was great and worth leaving a comment! I called about 10 minutes before close- the ball on my lip piercing had fallen out somewhere in the carpet and i needed a new one so it didn't fall out and close up at night. She was a little hesitant when I asked the hours but I explained what I needed and told me to come right over. I live about a minute away, so it was no trouble. I was welcomed in by the owner and she quickly took me back, got me new jewelry (no more irritating external threading, I really appreciated that), and we even chatted for quite a bit. I paid about $50 for just the jewelry and her time, which is actually the same price I paid for my whole appointment to get pierced at a different shop in the first place, but I had no complaints because she was so sweet and accommodating. I really felt bad that it was closing time- working in retail I understand the frustration of customers walking in two minutes to close, but I didn't feel rushed at all. Read Less

Rene is super friendly and nice. She is super knowledgeable and used a needle to pierce my ears instead of a ear gun. Everything she used was sterile and her shop is super clean and organized. Her jewelry selection is super cute too. She also waxed my eyebrows and they look great. I will definitely be going back to Rene for more piercings. Read Less

Same to me, I bough a packet of eyelashes extension in December and hope to get it done by the January, but when i called to make an appointment they said they are not available until August??? I was upset because by that time I would not need that done anymore. I shared that with my friend and she taught me to return it back  to the groupon company. Luckily I was able to return and get my money back but still feel very upset about how not detail for the advertising. Read Less

If there was an option for no stars, I'd go for that. I decided on this place as a last resort for a tattoo, and wish I would've kept looking for a better artist. Her art in the pictures and numerous certificates for tattooing were deceiving. For starters, I was a walk in, and she'd had other appointments scheduled. So we get into the room and an hour goes by. She sends me away with some wrap on my arm, and asks me to come back in an hour so she can do an appointment. So I come back and finish it. During the whole visit she was yelling across the room to her receptionist answering questions about phone calls. Either she needs to hire more people, or just learn to balance her appointments better. This was my first tattoo. I paid over $300 for the tattoo itself. I was so dissatisfied! It looked like crap and I paid $50 to an unprofessional to fix what she could. I would never recommend this place to anyone wanting a tattoo. All of this was not to mention her snooty attitude and being around her just made me stressed out. Read Less

This is the sweetest hidden gem ever!!!:) I'm super excited to have found this spot!! Rene gets it done:) such a good vibe here. Love it. You literally can get a piercing a pedicure and your lashes all done at one spot!!? Love it. Read Less

I have been coming to Rene for more than 5 years now. Little story short, I moved to the States 12 years ago and I found it difficult to find a good skin care specialist around Portland. I did a few, from expensive one like Dosha to small beauty salon in Gresham like New Leaf (who is great by the way) but Rene facials are the best by far. Her edgy look could be intimidating at first but do not let this fool you. She is extremely knowledgeable about skin care. She will customized treatments depending on your skin needs. She will ask you how your skin feels and LISTEN to what you have to say. She has always been really gentle and professional with me.  To the facial now. Unlike other places, she will do a FULL facial including facial steamer, skin cleansing, pimple extraction if needed, exfoliation (with different level of strength depending on your needs), mask (lot of variety) and moisturizing treatment. She uses essential oil treatments that smell divine and she always execute amazing upper body massage during the facial while treatments are in progress. She keeps quiet so you can close your eyes, enjoy and relax! I have always been really pleased with how my skin feels and looks . A real treat for a busy mom of 2 like me! Read Less

Purchased an eyelash extension package from Groupon. Since they were SO overbooked, the soonest they could get me in was 6 months out. When the date approached, I had to cancel due to mandatory overtime that week. I called 3 days in advance to reschedule and was rudely told "maybe you should have let your work know you had an appointment to keep." Seriously that is what she said! She then said I would have to wait until the next opening which was another 6 months out and my groups will have expired so I would have to pay the difference. I promptly called groupon about this awful experience and was refunded my money. Glad I didn't spend it here with such an unprofessional business. Read Less

I don't even know where to begin. Saw them on groupon on a Wednesday, called them several times throughout the day, no answer. Called them throughout the day Thursday-Saturday, no answer. Left voicemails, never received a return call. Called them Tuesday (closed Sundays and Mondays) and finally Renee answered. I asked if there were openings for lash extensions and she said in August. The groupon will have expired by then! She spoke over me the entire time while telling me "this is why it's important to call right away." I said I've been trying to reach you for days-she interrupts, "we always return calls, sorry we were playing phone tag." Uh no. No we weren't. I said I needed to return the groupon because I will be moving soon and she said "well good luck, I don't think groupon will refund you just cause you're not going to be here." I can't believe how poor her customer service is. Never going there. Read Less

Renee has always taken extra care to make sure that when I leave my lashes are beautiful. We've tried different lengths and the main thing is communicating what exactly you're looking for. I've got to long on the edges to shorter and thicker. I'm always getting compliments that people LOVE my eyes and then I tell them they are extensions and they are just floored. I love the freedom it gets me and if you follow the directions (don't get them wet for a few days) they last a LOT longer. Is it crazy sometimes.. yes, but if you actually talk to her she's just a REALLY hard working small business person trying to make ends meet. I will continue to make the commute and come back for my fills for sure! Read Less

Let me start this by saying that I have not yet had my appointment, but I already am NOT pleased with the professionalism of this business, and find them to be VERY rude. This is my first yelp review, and if I can save anyone from the frustration I feel, then I'll take the time to do it. I bought a Groupon deal for fake eyelashes, and wanted to use them formy engagement photo shoot about a month ago. I called trying to make an appointment, and a woman told me she would have her mom call me back to talk to me about getting the eyelash put on. OK? I wait. No call back. I call back the next day and leave a message. I do not receive a call until the next day when they tell me they don't have time until about a month out. We discuss what time, choosing between 8:30 am and 10:30am. She tells me the appointment will take about 2 hours (seriously?!) so I choose 8:30am. Then she drops a bomb - she tells me I have to pay a gratuity charge of about $60 (on top of the $89 I payed on Groupon), otherwise they "lose money." Once again... SERIOUSLY?!So the day comes, I have my appointment on a crisp Saturday morning. I peel myself out of my warm bed to go to an EMPTY house, no one in sight. I am confused, and starting to get upset, but think... I'll wait 10 minutes. In that time, I call and look through the window (I can hear the phone ringing from outside) and leave a message explaining that I was here for my 8:30am appointment and that I was pretty upset that no one was here to meet me for it. I go home.I receive a call around 10:30am (Really? You got my message 2 hours later, or decided calling me back when you got there wasn't a good idea?) from someone who is NOT apologetic, but annoyed instead. She said that she had been running late and was there 5 minutes later. I told her I waited 10 minutes. She told me she was pretty upset too and that this also ruined her morning. OK? Silence. She tell's me she doesn't know when she can fit me in because they're "so busy." Then she tells me if I want to, I can come in at 1:30pm today. NO thank you. I'm going to see what I can do to get my money back from Groupon, because they clearly don't need or want my business. Read Less

I purchased a Groupon here for Eyelash extensions. Next day I called to schedule an appointment which went to voicemail. Never got a call back and tried calling again same result. I believe if you tried to advertise for business then why treat paying customers like this. I had to contact Groupon for a refund. Read Less

Rene Halstead at Free Spirit in Gresham does such a great job on eye lashes, brow tint, etc.. She is very detailed and works so hard to make the customer happy. She is a true Professional Since I bought a GroupOn for Eyelashes and Eye Brow a while back I have been going to Rene every since!! Thank you Rene for being so cool to visit with while making me feel more beautiful. I would refer anyone to you !! Jill, Portland :  ) Read Less

Ugh.. started out as a 5 star because of all the awesome choices of sparkly shellac like I've never seen, as well as all of the different things that this shop does including eyelash extensions, piercings, tattoos, etc. And, this is exactly why it ends up as a 2 star. The owner has SO many things going on all at the same time, including 2 groupon specials that she has NO time for anyone. While she was doing my nails, she was answering the phone to schedule an appt. with a client, and ushering another client into a room to do their eyelashes. On top of that, she had 1 person doing hair, and 1 other person doing nails. Holly is the only saving grace at this place.  She did a fantastic job on our nails. I had a groupon for a pedi and a mani, and ended up not being able to get my manicure finished because my polish took way too long to take off. That's what I was told. I had the option of going back to get it finished.No way I would go back there.Someone is juggling way too much and not giving any undivided attention to any of her customers as far as I could see. Perhaps hiring more people might help?The extra star is for Holly.As far as the "free spirit" part of this salon's name, if that's what you want to call the lack of organization of appts, well there you have it. Read Less

This place does not deliver what they promise. I bought a special through Groupon for a 90 minute facial. Even though I wan't asked to, I arrived about 10 min. early so I could get all the paperwork out of the way and be ready to go on time.  About 10-15 minutes after my scheduled start time, I was handed paperwork to fill out. So obviously, by the time I would have filled that out, gone to the room, gotten on the table, about a half hour of my 90 minute time would have been gone. I didn't wait around to find out. They are definitely not customer service oriented. Read Less