I would NEVER go back to this shop for a piercing. I had my ear pierced by a young lady at this shop who seemed very careless during the whole process. After a month, I went back there to show her th... Read More
I would NEVER go back to this shop for a piercing. I had my ear pierced by a young lady at this shop who seemed very careless during the whole process. After a month, I went back there to show her that I formed a bump. The piercing lady told me that it was a keloid and that it's "normal." She didn't even remember that she was the one who pierced my ear either. I was not surprised. Then, she asked me if I was sure whether or not I wanted to take the jewelry out of my ear which puzzled me. If I am forming a keloid, then why would I want to keep the jewelry in my ear?!? She told me to visit my PCP or dermatologist, and stated that the providers may need to prescribe cortisone. I was scared and freaked out because I have never experienced this with any of my piercings. I left the shop with my ear bleeding, and the lady never did offer a cotton swab. I didn't notice the discharge until I got in my car. Then, I went to the urgent care the same day just to be told that it's not a keloid. The doctor stated the lady who pierced my ear did not know what she was talking about, and the doctor advised that I am experiencing a lot of swelling. The doctor also stated that I do not need to be prescribed anything. Basically, I wasted time and money. Hopefully, my insurance company covers majority of the cost for that urgent care visit! The lady who pierced my ear was obviously unknowledgeable.
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IN RESPONSE TO BLUE BYRD'S COMMENT,
Your reply was very unprofessional and disrespectful. As a customer, I write reviews to inform others about MY personal experience and not to hinder the growth of any companies. As far as cleaning my piercing, I cleaned my piercing on a regular basis. I did not allow my piercing to get dirty. When I went to the doctor, he advised that it was NOT infected and that I did NOT need to be prescribed anything for it. FYI all of my pillows are CLEAN. Additionally, I have 5 piercings so I'm pretty aware of the healing process and the steps required to take care of piercings. I have NEVER experienced anything like this with my piercings which is why I was highly concerned. I would NOT recommend that you make ASSUMPTIONS.
I asked Liz to examine my ear, and she told me that I have a keloid. LIz did not state that she THINKS I have one. My boyfriend was present throughout the whole interaction. I can't say that Liz pierced my ear poorly because I'm not a professional. HOWEVER, my boyfriend was unimpressed by her technique and the way things were handled. ALSO, the DOCTOR did not specify the swelling was due to my negligence such as improper care and maintenance.
I think you guys should improve your customer service skills and learn to be more empathetic, and responsive to the needs of your customers. Additional training may be needed as well and that's okay because we all have room for improvement. No one is perfect. Also, you guys should not diagnose customers. For example, telling the customer that he/she has a keloid when it's just simply swelling. This goes back to my lesson about "making assumptions." Also, I do not recommend that you allow your customers to walk out the shop with blood running down their ear...that does not sound very sanitary to me.
Once again, this review is my personal experience. I'm just speaking on what happened to me. Read Less