I have always had a phenomenal experience at 21 aces tattoo. The shop is extremely clean and has a relaxed atmosphere. Jason and Hilary make a great team and compliment each other very well in terms of artistic design. I have had 5 tattoos from Jason and have always received compliments from people on his work. They are quiet professionals and are genuinely great people. I wouldn't go anywhere else. Read Less

I have two tattoos from Hillary now and my friends have a few from Jason as well! They always take awesome care of us when we're in and pay attention to every detail to make sure they get it right! I love how clean the shop is and their location is gorgeous. I always feel comfortable going in! I especially like that they are very relaxed and a bit introverted so you never feel pressured or rushed. Jason is exceptionally good at solid black work (which can be surprisingly hard to find) and seems to never miss a spot, and Hillary is so awesomely creative with any idea I throw at her! (Plus it's super fun to watch her work and fuss at tattoos to make sure they are beautiful works of art!) Their prices are also fantastic and I never feel like I'm getting overcharged. Read Less

Services received: nose piercing by Jason, small (1.5" square) tattoo by Jason I really wanted to get a lot of work done here because the quality of work is very good, and I have 100% confidence in the sanitation practices here. I truly love the custom tattoo that I received. It healed well, smooth linework, lots of compliments on it. However, I think Hilary and Jason are still developing in terms of customer service and good business routines for scheduling and so forth. For instance, the tattoo that I received from Jason was supposed to be done by Hilary, but she had to cancel with about as short notice as it gets - I was actually standing in the shop having arrived for my appointment. Jason filled in for her, but since she did not have the design finished yet either, he started from scratch and created something in his own style and listened to all of my concerns and suggestions as far as the design went. He is not very personable, as other reviewers have said, but I wasn't offended by his being quiet. I realized when I got home that he did not give me any aftercare instructions for the tattoo, even though it was my first tattoo ever, but I also hadn't asked for any. Some weeks later, I did try to give Hilary a second try, but she flaked out a couple more times in drawing up a design in a timely way, and I just told her that I would find somewhere else that might have more time to do it. I got the impression that this shop knows how to do the work well, that Hilary is friendlier than Jason, that Jason has more general tattoo experience than Hilary, and that both of them are better tattoo artists than they are professional business owners. I am hopeful that this shop can and will learn over time how to manage the logistics in a more professional way, and when I see from other reviews that they are, I will be glad to return to get some more work done there. Read Less