My initial experience for Microblading went smoothly, I had no trouble setting up an appointment. When it was time to schedule the complimentary 6 week touch-up, I conveniently could not get in touch. Both my calls and texts went unreturned. I live 4 hours away from Charolette and I was in town for New Years Weekend. Her Instagram posts said she was taking appointments and walk-ins, but of course she was "booked" when it came to my service. I let the first time go. Three weeks later, I decide to schedule an appointment via her online scheduler since my calls and texts were still not being returned. I get to my appointment today, January 20th at 2:00PM, and nobody is at the shop! On my second call, she finally answers and says the appointment didn't show up on her end and she was out of town for the weekend. Interesting, you would think that if you were really out of town you wouldn't have your online scheduler accepting appointments? I hate to write a bad review, but if someone is willing to drive 4 hours for your services you could at least try to be a little accommodating. I can guarantee if I were getting a tattoo and not my 6-week touch up that is complimentary (even though you actually pay for it in the original price) she would have worked me in. Very poor customer service. Read Less

It was clean...customer service was in point lol she got me in and out. I had some problems with some jewelry that I ordered online and when I say that she did her thang and got me together. I will definitely be back soon to get some more art work done.... Thank Thank thank you Read Less

I am more than happy about my experience at Black Kat Tattoo! The staff is so friendly and very professional. I had an old tattoo restored and a new one on my shoulder. Both are so pretty. I will defiantly return to this shop again! Read Less

Omg Phoenix is AMAZING!!! She has done 2 on me so far and they both have turned out better than I could have imagined. She did such a beautiful cover up over an incredibly difficult tattoo..since then she is the only artist I'll go to :) Read Less

Thank you so much pheniox for my matching tattoos with my fiance!! CAN NOT be happier!! I would recommend her to anyone!! Lovely women, environment, amazing work, or all a fabulous place and job very well done! � Read Less

Phoenix did a cover up for me yesterday. I can't even find the words to express how pleased I was with the whole experience. From the moment I reached out to her, from her sending me a draft based on what I explained I wanted. The place seemed very safe and sanitary when we got there. I could go on and on but I wont. Just know that she is VERY much into her craft and works tirelessly to make it look its best! My friends and I will certainly be back!! Read Less

I love this tattoo shop great inviroment , invites u in feels like home , relates to what u are asking and works with u to have the best tattoo experence overall . i will come back again and again she has my whole body as a canvas i have worked with others but i have found the right artist and looking no further . Highly recommended Read Less