I recently had the pleasure of attempting to do business with Darryl, the owner of RedHouse Tattoo. I say attempt as, unfortunately, my sale turned into a return. :)As we all are familiar with, I'm su... Read More
I recently had the pleasure of attempting to do business with Darryl, the owner of RedHouse Tattoo. I say attempt as, unfortunately, my sale turned into a return. :)As we all are familiar with, I'm sure, sometimes defects in merchandise occur or damage during transit. Sadly, this was the case with a recent purchase I made via Pay Pal from an Instagram post. I purchased and received a pair of Buddha Organics weights and much to my dismay, one of the weights was bent causing one of the Swarovski crystals to pop out.I immediately contacted Darryl via email and a phone call. (I find voice communication further delivers the message than email alone as one cannot tell tone of voice in written communication.) Darryl was awesome!We went back and forth (in a good way) to come up with a solution that would meet my purchasing expectations. Sadly, the options for exchange and/or repair were neither in my personality or time frame, so we agreed to a refund. The customer/seller relationship goes two ways and a customer should NEVER cease to help the situation when possible. I was aware that Buddha is on the west coast (as am I) and rather than sending the defective goods back to NY, I said I'd send them to Buddha directly. This saved us both time and shipping cost. (And an impact on our global footprint!!!) While we are awaiting the receipt of the returned goods by Buddha, Darryl has been in contact with me and I asked about posting feedback. He welcomed both negative and positive feedback. (He actually said that! Verbatim!!) This is an outstanding organization to conduct business with and is exactly why I choose to support small business. While I did not get the lovely pair of weights I wanted, the take away was nothing shy of a good experience. Please consider stopping in (if you're in Depew) and supporting this shop. If you're not near, but have instagram, go and give them a follow at: redhousetattoobuffalo. Read Less