I was referred to Nico Perez @ Bella Arte Tattoo by an aquiantance for a cover up tattoo I was considering,... Β She gave me his cell number, where I sent him a text & he then told me to "come to the s... Read More
I was referred to Nico Perez @ Bella Arte Tattoo by an aquiantance for a cover up tattoo I was considering,... Β She gave me his cell number, where I sent him a text & he then told me to "come to the shop anytime to meet him and discuss details." Β My sister accompanied me to my 1st visit on 8/08/14, where we waited for over 1hr just to meet him & he only gave me 5mins of his time. Β I told him what I wanted & he told me "to sketch/ draw something custom, it's a $100 deposit plus tax" & I booked my appt for my 1week vacation from work, Tuesday 9/23/14. I paid $107.00 on 8/8/14 @ 6:22pm in cash, I have the receipt. Β We verbally agreed that he would contact me when he had a sketch & price estimate ready that I could approve before the scheduled appointment. A few days before the appt, I hadn't heard anything from him or the shop, so I contacted him via cell/ text but no response. Β I called & left a message at the shop with "Cathy" who then informed me that my appt was booked "for his day off," so they rescheduled it for Saturday 9/27/14, which I was unpleased with but accepted anyway. She assured me that she would contact him & he would get back to me early in the week of the appt. Β On Friday 9/26/14, I still hadn't heard anything back from Nico or the shop, and I was getting angry. Β I understand he's in demand with many conventions & the shop has 'status' b/c of their tv show, but business is business & all I know is that I paid a cash deposit for a sketch & price estimate that I never saw or received!!! I called the shop, spoke with "Jenna" who claims she contacted "Dana & Joe" (owners) & after "apologizing for all the inconvenience, Joe said I'm right & deserve to see a sketch, guaranteed Nico would text me a pic of the sketch." Β Well,... I anxiously waited all day Friday & guess what,...??? NO TEXT, SKETCH, PIC or PRICE ESTIMATE,...!!! Β It feels like I'm being stood up time after time after time,... Super aggravating & infuriating,...! After carefully studying the receipt & invoice, I learned that their "Deposit Policy" states: "All deposits are non-refundable & non-transferrable." Β Even worse, since I paid cash, I'm really screwed. Β By the time Saturday 9/27/14 1pm came, I was already so beyond words with this place that I decided to stand them up,... Β Figured I'm already out of the money so why not,...? They did it to me repeatedly,...! Β Two wrongs dont make a right, but this felt appropriate,... Β I received 2 calls that day, 1 from Nico & 1 from the shop. Β I didn't return their calls/ voice messages. Β I gave this shop 1 star simply because of the dΓ©cor & they provide waiting customers with refreshments. Β Other then that, the shop which is 'so reputable' seems to be completely mismanaged and poorly run. Β I have 7 tattoos & my previous artist ALWAYS showed me a sketch prior to getting it done. Β My previous artist moved to Las Vegas which is the only reason I even considered coming here, by recommendation. I'm beyond irate that I'm out of the cash & can't even fathom the poor customer service, lack of management, ill scheduling conflicts, etc. I WANT MY $$$ BACK!!! Read Less