If I could rate a zero I would. After my boyfriend got  me a gift certificate for Christmas, yes that is how long it took to get a consultation which was a one minute joke , I had to wait till my appointment which is a few weeks away . Now June! I have heard nothing about what was promised and they never got back to me. Extremely poor customer service and if you choose to wait forever to get the work done then I wouldn't trust this piece of trash place. Still waiting for the refund on the gift certificate. Randy needs to get some clue on how to run a business and treat the customers. Read Less

Got some ink from Bittersweet tattoo and I can comfortably say, the atmosphere is amazing. It was like hanging out with friends. I Will definitely be back for some more work and highly recommend this Parlor. Thank you so much for the great work and pleasant experience. Read Less

I got my first tattoo last week and my artist was Elle. I couldn't have asked for a better experience and I adore the design she created for me! First rate all around and I recommend Bitter Sweet without hesitation. I definitely chose the right place. Thank you, Elle. Read Less

Angelle did the artwork and my tattoo, both of which are absolutely beautiful. Her art surpassed my expectations!! I am beyond impressed with my tattoo!!! I love it!! I will have her do the artwork and all future tattoos. The shop is clean and comfortable, and everyone is very personable. I highly recommend going to Bitter Sweet Tattoo!! Read Less

Excellent designs, beautiful work. I've given ideas to Randy and he's made absolutely beautiful things out of them with very little input from me. Friendly environment, with good music and often they let you play what you'd like.  Would recommend to anyone. Read Less

Super professional, clean and the best part is the amazing art work coming out of this shop. Elle is currently fixing old work and creating new work on my sleeve and I can't tell you how many compliments I've received! Elle and Randy have a dynamic that you won't find other places! Their talent is insane! Worth the wait to get an appointment and every penny!! Read Less

I've wanted tattoos since I was 18 and waited till I found the right artist to make my ideas into art. I found Randy's Instagram and instantly knew he was the artist for me. His work is non comparable to others and it speaks for itself. I've been getting tattoos from him for over a year now and he's done & will do all the tattoos on my body. If you want someone who's gonna put time and effort into making you a kick ass tattoo he is the way to go! Phenomenal shop, phenomenal artists. I wouldn't go anywhere else! Read Less

Randy did my first tattoo for me. It's a quote on my left shoulder in memory of my great grandmother. After going through at least 50 fonts before I found one I loved, he printed it several times to make sure it was the perfect size for me. Since it was my first tattoo, I was incredibly nervous. Randy talked to me throughout the tattooing and allowed my friend to come sit with me to ease my nerves. He even fit me in on my actual birthday after I had previously been told they were booking a few months out. When it came time for a touch-up, Randy fit me in on my way through Manchester as a favor. It still looks beautiful to this day! I have nothing but good things to say about Bitter Sweet Tattoo. Read Less

Even though I live in a town with a number of tattoo shops, I chose to drive over an hour each way to Bitter Sweet. From consultation to application, Elle was extraordinarily professional and friendly. The whole shop and all three of the people there, Randy, Chris and Elle have such positive energy. This is my 6th tattoo and I have never been as comfortable in a shop as I was here. The tattoo she did is beyond incredible! I am referring everyone I know to see Elle. Her artwork is astounding and her talent is top notch! I'm already starting to save up for my next one, and you'd better believe that Elle is going to be my artist! Read Less

I wanted to give Bitter Sweet a great review, because I was happy with my first experience there. However, when I wanted to make a second appointment, I did not really feel welcome. I emailed about a cover up and received a response within the next couple of days asking me to come in for a consultation but to call before I came in. I did not have time to come in right away so I disregarded the email for awhile. In my second attempt to email, I received no response. I called the shop but no one picked up so I left a message saying I would like to come in for a consultation for a tattoo. I received a voicemail hours later and I was excited that someone had finally gotten back to me. But, it said to call before I came in. So I called back the next day and got no answer again. Bitter Sweet does great work and I understand that the artists are busy and can't get to every phone call while they are doing their work but it just seems that every time I reached out, I got no response. Read Less

I've gotten a number of pieces done by Elle, some with color and some without , some brand new and some cover-ups of work done by other artists. It's a clean shop and I trust Elle completely. I've seen Randy's work and it looks incredible, although he has never worked on me. Elle knows how to take an idea and make it look amazing in the area I want the tattoo. There have been times I went in with an idea and she's been very honest and told me 'it wont look good where you want it but how about this...' and she's never been wrong, I've never felt misguided, I get complements all the time. I wont go anywhere else, I wouldn't care if they were booked for the next 5 years. They're worth the wait. Read Less

They did great work, but make sure you get a firm price before they start. Initially, I got a quote  of $350 (two weeks before the appt). I was in an out within an hour and a half, the price ended up being $540 with tip which is absurd for what I actually got. Read Less

i need to write this in all caps because i do not have a mountain to shout from. this place is amazeballs. super clean. super awesome. you walk in and it just feels awesome, like warm socks from the dryer. angelle did an incredible job- and she is fun to chat with while expertly adorning your flesh with her gorgeous artistry. truly a pro. so stoked i found this wonderful shop. the full sleeve i wish i was brave enough to get may actually happen because of my experience today. love. Read Less

Top notch tattooing!  Couldn't be happier.  I came to Elle with a very tricky coverup idea.  She was very responsive to my ideas and came back with something above and beyond my expectations.  During the tattooing process, which took multiple sittings, Elle was very patient, informative, and worked with care.  She has a great attitude and obviously takes pride in her work.  The end result is a beautiful tattoo that I'm proud of.  I will definitely be going to Bitter Sweet for more work.Thanks Elle! Read Less

First off, I'd like to say thank you to Randy and Elle for your professionalism and hard work that has built such a great shop. Not only is it clean, organized, and welcoming; it offers everything you need from step 1 of a tattoo to the end. Randy was very professional and absolutely blew me away with the fact he's been tattooing professionally since January. His work is flawless and his mannerism is great. Was definitely someone easy to chit chat and bull s**t with while I had my first two tattoo's done. Not only did he work with me on a time, he was able to fit me in for a second one with no problem. His flash deals and artwork definitely shows that he will be the next big thing. Again, I can't say anything more positive because everything was exactly spot on. Thank you Bitter Sweet crew for the hard work yesterday, I'll be seeing you much more often. Read Less

I've been getting tattoos for almost 10 years. I've been to several different shops and artists all throughout New England and I have to say, that out of everywhere I've gone, Bitter Sweet is the BEST! All the artists there have great work, amazing portfolios, and of course my girl Elle is just beyond amazing! For about 7 years I wanted wings on my back (to cover-up a meaningless tattoo) and everywhere I went, I was turned down because the artists didn't feel they would be able to make it work. Well let me just say, not only did Elle make it work, but she did an absolutely amazing job! There have also been times where I've called up, spur of the moment for a couple small pieces, and she's been able to squeeze me in! The atmosphere at Bitter Sweet is so friendly! There have been times where I have walked into a tattoo shop and I've felt so uncomfortable and awkward. Not at Bitter Sweet!! The first time walking in, I was immediately greeted and asked how I could be assisted. I'm pretty sure I was even offered a water!  The quality of art at Bitter Sweet Tattoo, and the positive attitudes of all the artists, really shows that these artist are doing what they love because they love to do it. They're not just trying to make a quick buck. I'll never be able to go anywhere else! Keep up the amazing work Bitter Sweet Tattoo!! Read Less

I just had my second tattoo done by Elle today and she did an amazing job. The first tattoo she did about a year ago was a coverup tattoo. I have received so many compliments on that tattoo, most people can't even see any traces of my old tattoo. The first tattoo Elle did for me was of my sons footprints and today she did my daughters footprints, both with angel wings as they were both stillborn. It was obviously very important for me to get such meaningful tattoos done by someone who I could trust. Elle was recommended to me by a friend and I would high recommend her to anyone who is looking for a high quality tattoo and excellent service. Elle is the best! Read Less

I made an appointment a week or two MINIMUM before my appointment for my half sleeve to be finished. I had the appointment Saturday a 4:00. I called the Thursday of to confirm the appointment. Instead of responding on time, they waited until 3:50 (10 MINUTES BEFORE OUR APPOINTMENT) to postpone until 5:30. We were lucky enough to get this message and agreed reluctantly. We got there at 5:00 and the artist wasn't there, she was OUT TO DINNER. Even when 5:30 rolled around, apparently "Elle" was still too busy stuffing her face in order to complete my tattoo ($1k+ on the line). Shows how much they care about their work. This was completely unprofessional and I will not be returning; there are way better places out there that deserve my money. I just can't imagine if I did this in my profession. My reputation would be fried!EDIT: I have proof, including a message from her staff recorded, that this happened. I luckily also have my aunt's testimony, who works in the court system. I never thought she would lie about this! I thought, like any DECENT business owner, that she would AT LEAST APOLOGIZE. However, as noted earlier, she is not a decent business owner. I am an accountant for Dartmouth Medical School (part of its non-profit program for mental health issues; the interns from Dartmouth help with the care) so no, I do not work nor am associated with another tattoo parlor. If anyone knows a DECENT place around here though, please message me! I've had to go out of state to get my work done. Thank you. :) (PS this has also been posted on the business's webpage, so she can see that I work for Dartmouth Medical School).Edit: The "artist" said it didn't happen, but it did. Her staff knows and the people who came with me knows. IN FACT, it's posted on Facebook as well interaction between us. She apparently doesn't know how to run a business nor does she know how to be respectful, just rude and lying. Reputations follow you, so good luck! Next time, plan your appointments AROUND stuffing your face. Also, you stated on Facebook that I am associated with another tattoo parlor. If I was, why would I have tried getting a tattoo from you in the first place? I am an ACCOUNTANT.NOTICE HOW SHE RESPONDS TO UNSATISFIED CUSTOMERS! This could be you, remember that.. Read Less

Slick is the bomb!  Besides the overall cleanliness and commitment to a sanitary, sterile process he was totally focused on making sure I was happy and loved his work.  Couldn't have asked for a better experience, excellent custom work! Read Less

I live in Massachusetts. It is a $40, two-hour round trip followed by roughly a mile walk. Each session can only last 5 hours before I must race back to the station. It is a logistical nightmare. Worth. Every. Moment. If you want ink done, you can find ink slingers anywhere. But if you want to curate a masterpiece of color, form, and style upon your body, you will come here. Elle is not my favorite tattooist. She is my ONLY tattooist. Spend some time in her chair, you'll see what I mean. Read Less

I am at a loss for words after my experience at Bitter Sweet Tattoo.This was my second time getting a tattoo .  After not having the best experience with my first tattoo I decided to do a little research for my second....Well Let me tell ya ... I did my homework and boy did I hit a GRAND SLAM!!Angelle and her crew are the most down to earth people you will ever meet.From day one I knew that I found a great Tattoo Studio. Everything from the Ambience of the Studio to the Professionalism of the Staff this is the place to be.... If you looking to get a tattoo and you are in the New England area , you would be doing yourself a disservice to not give Bittersweet a chance.But don't take my word for it... Go to a Local competitor get a 2 min consult where they make you feel like another buck... then go see Elle and Slick @ Bittersweet where they will actually take the time to listen to your ideas ...I guarantee you that you will book your next tattoo experience right then and there!! I can't wait to get back in her Chair!!! Read Less

I came here for a fairly simple, all-black tattoo, and couldn't have been happier with the experience. The shop was clean, and the artists were friendly and welcoming from the start. Slick was even kind enough to take me as a last-minute appointment. Some shops seem to rush through the process, but Slick took his time. He seemed to know what he was talking about, and while he offered ideas, he wasn't too pushy, and ultimately made sure it was what I wanted. The final result: better than I had imagined it would look.My only advice: schedule an appointment for an off-peak hour. There were only two artists, which meant they had to answer phones in the middle of my tattoo. It also meant visitors saw my exposed back and half-finished piece. Awkward. Read Less

I came here for a fairly simple, all-black tattoo, and couldn't have been happier with the experience. The shop was clean, and the artists were friendly and welcoming from the start. Slick was even kind enough to take me as a last-minute appointment. Some shops seem to rush through the process, but Slick took his time. He seemed to know what he was talking about, and while he offered ideas, he wasn't too pushy, and ultimately made sure it was what I wanted. The final result: better than I had imagined it would look.My only advice: schedule an appointment for an off-peak hour. There were only two artists, which meant they had to answer phones in the middle of my tattoo. It also meant visitors saw my exposed back and half-finished piece. Awkward. Read Less

I came here after reading about it online as I was looking for a tattoo shop as my normal guy couldn't get me in until OCT. after reading numerous reviews online, I figured I would check this place out. I walked in and spoke with Slick and told him my 2 ideas, 1 for each fore arm. He wanted to do it over 2 sittings about a week apart as he said most people couldn't sit there that long for it. I assured him my pin threshold was high and I would sit as long as needed to get both done in 1 sitting. we booked my APPT for the following Friday. I told Slick he had creative control over designs as long as he incorporated the things I wanted. I came back Friday to see what he had come up with and I loved it. 5.5 hours later and my arms were done. I told him I wanted just black and gray for color to keep it simple but on the fly during my session I asked if he could make the cherub blue that I had for my mom. he didn't hesitate to advise AGAINST it saying it would draw everyones attention to that one spot and away from the meaning of the entire tattoo as a whole. he recommended blue highlights to the cherub as a way of working my meaning of it into it some more. What a great call. as a whole, my fore arms look great. My experience there was phenomenal, not to mention playing great music the entire time (I listen to Rap/hip/hop so that was the majority of the sitting then towards the end some Frank Sinatra came on... great!). I highly recommend. I was there for 5.5 hours and both arms combined cost me $360 and I made sure to throw him a tip. Go to bittersweet tattoo if you need a new place to go or your normal tattoo artist cant get you in when you want to, and ask for slick. Great work! Read Less

I came here looking to get the paw prints of my recently deceased dog (my baby more than my dog) tattooed. Slick was the artist I worked with. I emailed him several paw prints I had taken before she died and told him some came out neat but very light, some dark but messy, and he might have to combine parts from each into one good print. He was able to come up with two prints that were perfect!The studio is extremely clean and a little sterile-ish, which I appreciate. Everyone in the studio is so friendly and you can tell they really love what they do. They are all very professional. I will continue to drive an hour to get to this studio for all of my future ink! I LOVE my paw prints by Slick, and I watched Angelle working on another customer while I was there--they all do a fabulous job! Love this place! Read Less

So, my fiancee always wanted a tattoo but had never come up with a concept/design that she could live with forever. Being a comic book art collector with a strong network of creative people to call on, I commissioned freelancer Sara Richard (sararichard.com) to design a dragonfly with her fluid art nouveau style. Long and short of it, the dragonfly was the perfect, iconic image for my fiancee and she loved it. A bunch of people who had no ink recommended a variety of tattoo artists to me without my asking. While I respect their trying to help, asking someone with an eye for beautiful art and design and who has gotten tattoos would be a more compelling referral for me. So I asked Sara and her art liaison Bob Shaw (comicarthouse.com) who they would recommend to ink this design. In unison and without hesitation, they said "Angelle L'Estrange." Both Sara and Bob have hired Angelle for their tattoos. Madamoiselle Dragonfly and I took a cursory glance at the website and booked an appointment without hesitation.Angelle is an experienced pro and will work with you to come up with a clean and totally awesome design. She books about 4-6 weeks in advance and takes a $50 deposit up front. If you can't wait, she'll put you on a call list and contact you if anyone wusses out and cancels an appointment prior to your set appointment. This clean, well-lit shop is located on a quiet street and was not too difficult to find. While you'll see a number of attractive designs adorning the walls, they serve more as inspiration than template. That's totally cool because quite frankly, there's nothing better than getting custom, one-of-a-kind art just for yourself. (It's terribly addicting in fact).  If you're going to adorn your body with something as permanent as a tattoo, be original and be stylish. If not, save some cash and have a buddy trace some doodles on your body with a sharpie. It'll leave the same impression as a bad tattoo. ;) Read Less

If you are planning on getting a tattoo don't waste your time looking any further....go to Bitter Sweet and Angelle!!!!   I had an idea that was turned into an amazing piece of art....amazing coloring.....amazing shading....amazing tattoo ARTIST!!  You can tell that Angelle cares about her work, her profession, her shop, and her clients.  Can't wait to come back for more!!!  I would recommend this shop to everyone!! Read Less

I don't have a lot of experience with tattoos, but I did know that I wanted to work with an artist who would listen to my ideas, while still providing the knowledge, experience and artistic sense.  Angelle did all of that.  She offered ideas but really listened to what I wanted, and in the end, we had something unique.  I can't tell you how happy I am with Angelle's work.  The Atmosphere at Bitter Sweet Tattoos is very friendly, even neighborly.  The salon is clean and well maintained.  She worked quickly, but not in a rush.  Angelle tattooed both my daughter and myself and we both got exactly what we wanted.Angelle does primarily custom work, she has a lot of graphics to look at, but that is mostly for generating ideas.  she doesn't have a cookie cutter approach, and was able to handle the variety of work, which was unlike anything she had done before, easily and with great results.  I am constantly being complimented on the quality and clarity of my tattoo. Read Less