I went to Gothic on several recommendations from friends. I read some bad reviews online but felt that my friends know what they're talking about. As usual, I find that I can't trust anyone's opinio... Read More
I went to Gothic on several recommendations from friends. I read some bad reviews online but felt that my friends know what they're talking about. As usual, I find that I can't trust anyone's opinion but my own. :pMy first impression was that the owner's wife and daughter (Gothic is a family owned business; Paul and his wife own the shop and employ their two daughters as artists) were sitting outside smoking butts. No biggie; I'm a smoker myself. But should they really be smoking outside the front door when they claim to be all clean and perfect? Kinda ew. Like, go to the back so people coming in aren't grossed out.Walking in the place, in the basement of an old building on Loudon Rd. in Concord, both my friend and I were taken aback at the well-lit, spacious business. It was super clean and open and bright, very professional looking. We were very impressed. I didn't have an appointment but the owner, Paul Florin, took my ID and money, and made me sign release forms, yada yada yada before getting down to business. It was obvious he was a straight forward and no-nonsense guy, very dry and almost bitchy. I didn't care; all I wanted was my nose pierced. He asked me to pick out the jewelry, of which they had like 5 options, and rushed me through it. Then he brought me back to the piercing room where we got to business. Like I said, he was very no-nonsense, so there was no chatting, no lightheartedness, no fluffy feelings. Just work. So he gets all his stuff together to do the job, and then I ask him, "Where are we going to put it?" I knew which side I wanted done, but I was unsure of the placement, and thought he'd have some sage advice. His response threw me a bit, he said, "Wherever I want. I'm the pro." He did mark the spot with a pen and let me check the area to make sure it was okay, and so he proceeded with the piercing. Personally, it wasn't too bad, it was fast, easy, I didn't bleed, etc. We were in and out in 10 minutes time.The reason for the 2 star review comes after the fact. I was sent home with strict instructions on care and followed them scrupulously. However about two weeks after having it done I got sick with a cold. I was doing alright until I woke up from sleeping, sneezing, and accidentally ripped the jewelry out. I FREAKED. I didn't want to pay to have it repierced after 2 weeks, but we were in the middle of a huge snowstorm, and half the state was closed. I stuck an ear earring in the hole to keep it open and called Gothic to ask their advice, and see if they'd be open for me to come down and have them put the jewelry back in (I couldn't get it in myself). I expected to get a call back right away since they're a service business and it was on a listed day that they were open. However I NEVER received a call back. I ended up going to Hot Topic in the middle of a blizzard because I needed SOMEthing to put in my nose, and the earring was super uncomfortable. After a couple of days I realized I could untwist the corkscrew myself and turn it into an "L" shape in order to get it back in myself. I *was* told to keep the jewelry in for 90 days, no excuses. Well, because that didn't happen, I did the best I could. I still haven't heard back from anyone at Gothic, let alone just the owner. I called a few times in those first few days after ripping my nosering out, but only left the one message.It's been maybe two months, and I do love my piercing, but feel it's a little crooked (the jewel sits out at an angle, but it's barely noticeable, maybe just to me since it's in MY nose, kwim? I do have a weird nose), and can't get passed the fact that this was some of the worst customer service ever. If you're not going to stand behind your work, why not just have a drive through? Why bother with all the aftercare instructions and ID checking?Overall, they're a clean facility, but looks can be deceiving. Just be prepared to deal with poor customer service and a guy who does "whatever he wants." After all, you're just the canvas. HE'S the professional. Read Less