I've had two piercings done here, one about 4 years ago and another one a month ago. My experience 4 years ago was a 5-star experience. The shop was clean, the piercing process was sanitary and quick,... Read More
I've had two piercings done here, one about 4 years ago and another one a month ago. My experience 4 years ago was a 5-star experience. The shop was clean, the piercing process was sanitary and quick, and the piercer was super nice. The industrial piercing that I got one month ago and the conversations with the shop since has turned me off completely to this place. When I arrived for the industrial, the shop still looked the same and the cleanliness was still up to par. However, the piercer was not as friendly and she seemed annoyed that she had a customer. When she was explaining the care procedures to me, she sounded like she'd rather watch paint dry. The piercing experience itself was no different than the last - quick and clean. In the month since I've had this piercing, the top ball has unscrewed itself THREE TIMES and fallen out. After the second time, I emailed my piercer and her response was actually quite welcoming to come into the shop and she would take care of it easily and quickly. She explained what could be wrong and it sounded like it would take no longer than a quick 5 minute visit. I went to the shop on a Tuesday afternoon and I explained my situation and that I'd been emailing the piercer to the worker behind the counter. Her response was that there were 3 individuals in front of me waiting for "actual" piercings, so it would be between 45 minutes and a hour wait. I completely understand that there were 3 other customers in front of me, that's not the frustration here. The frustration arose when I asked if my piercer would be in the next day, they said yes, to which I asked if I could make an appointment so I don't waste another trip, and I was told in the rudest, snottiness tone, "We don't take reservations for piercings." Later that evening, I was cleaning my piercing, and the ball came unscrewed yet again (third time) and the bar even fell out of the hole. I tried like I had before to get it back in, and after five minutes of frustratingly failing, I called the shop. It was 7:05pm. The individual who answered the phone was extremely rude and inconsiderate for what I was dealing with. I again explained that I had been emailing back and forth with my piercer, and he was less than compliant with my situation. "If you want us to fix it, you have to come in when we are open. We close at 8." Luckily, after more fuss with the earring, I got it back in and the ball screwed on. Had I not though, I would have wasted money on a piercing and piece of jewelry because it would have closed up by the next afternoon when I could make it to the shop after work since I was rudely told they don't open until 11am.The entire tone of this situation has come off that this shop no longer cares about their customers and keeping them, rather, they are solely focused on the money. Read Less