I have been a long time customer of Blackball Tattoo since they first opened. After living 19 years in Midland and serving 13 years on active duty (currently serving), I would look forward to visiting... Read More
I have been a long time customer of Blackball Tattoo since they first opened. After living 19 years in Midland and serving 13 years on active duty (currently serving), I would look forward to visiting home and stopping by Blackball Tattoo. My wife and I have recieved multiple tattoos from their artists and were satisfied; even referred numerous people to their shop. So when it my wife's birthday and she is excited to get a small tattoo, when stop by Blackball Tattoo during walk in hours about 3 hours before closing. The store did not appear very busy, no one was waiting to get a tattoo or piercing. ISSUE: The young lady sitting at the front desk was impolite, and told us (with a snotty tone) there were no openings... that was it. No attempt to offer an appointment on another day. I asked when we could try to come back, and at that moment mentioned their store hours. I told her that we couldn't make it since we are moving out of the country. I also mentioned that it was my wife's birthday, which we were clearly excited about when we came in. The lady sitting at the desk, with no customer service skills, replied with a smug look on her face, to my wife "happy birthday". Upon leaving the store, my wife was noticably upset, and I felt bad for her. We were excited about returning to our tattoo spot which we have spent a lot of money at, and remained loyal, to be disrespected by some rude young lady. It took some time before My wife was able to shake off the upset feeling resulting from the poor customer service and coldness of the unqualified young lady at the front desk. RECOMMENDATION: Put someone up at the front desk who has at least some interpersonal skills and a desire to contribute to the business. FINAL THOUGHT: I do not plan on returning to this place, and will not recommend it to another person. English Jonny: You gave me my first tattoo, you are great, I cant say the same for the rest of the team. Read Less