I made a piercing appointment with Lacie and drove half an hour to come to her studio, only to show up and be told that she wasn't there. She had not contacted me to cancel and when I told her coworke... Read More
I made a piercing appointment with Lacie and drove half an hour to come to her studio, only to show up and be told that she wasn't there. She had not contacted me to cancel and when I told her coworker this I was told that he "doesn't deal with her clients" and that this was between me and her. However, he was nice enough to try calling her for me and offered me a $20 piercing coupon. I contacted her immediately telling her how disappointed I was and how much she had inconvenienced me to which she responded by apologizing profusely and explained that she had had a family emergency and hadn't been able to call and cancel her appointments. I understood, so I talked it out with her and rescheduled.I went in today for my rescheduled appointment, which I again drove 30 minutes to get to, and was again told that Lacie was not there as she was in the process of moving. Once again, I had not been contacted in any way shape or form. Obviously I was upset, and when I expressed this to her coworker (a different person this time) he replied with "Yeah, I don't know, I'm not her." He said he could call her, but that that was all he could do. He then gave me her phone number and said that I could call her myself. So I did, only to get some sob story from her explaining why she wasn't there. I get it, life happens and things get in the way, but she still could've called, especially since she made a big deal about she "never does this" and how "sorry" she was the first time this happened. She offered to do the piercing for half price, but I told her that I planned on taking my business elsewhere to someone who actually cares about her customers.All in all a terrible experience, highly unprofessional on Lacie's part and her coworkers did little to nothing to accommodate me, claiming that it was not their problem. Lacie made it very obvious that she values her time above that of her customers, so I've decided to go somewhere where the piercer actually takes her job seriously and gives enough of a fuck to pick up the phone and let her customers know if they need to cancel. Read Less