I came here based not only on the reviews but also on the tattoos I viewed on their website. My tattoo turned out awesome and I really love it, however, I couldn't give higher than a three because the... Read More
I came here based not only on the reviews but also on the tattoos I viewed on their website. My tattoo turned out awesome and I really love it, however, I couldn't give higher than a three because the customer service was just so terrible. I called ahead and asked to set up a consultation but they told me I had to do that online. So I filled out the form online and they told me I should just come in. I said that, based on what I saw online, I wanted to speak with Daryl or possibly Tony. They emailed me and said both would both be there on a specific day so I should go then. I did and when I got there it was really awkward. We walked into a room with t-shirts and artwork but no human beings. We didn't know if we should wait or keep walking. We called out a few times but no one came so finally we just walked in to the back room. There were a bunch of people sitting around and when I told them why I was there they said Daryl wasn't there (even though I was told he would be) but Tony was. I was already a little nervous before I got there, this would be my first tattoo and it was a memorial for my brother I had lost a month before, but our entrance had me even more on edge. When Tony noticed I was nervous his first words were "don't be so nervous just because you walk into a room full of black people". I was incredibly offended, and that should've been my clue to leave right then, but I really wanted this tattoo so I went on with my explanation. I showed him pictures of what I wanted and he took my deposit, told me to email him the pictures, and said me he would draw up four different options for me. Four. When I returned on the day for my actual tattoo days later Tony had only one sketch for me and it was nothing like what I asked for. It looked like he did a google search 30 seconds before I walked in and hadn't even looked at my email. I had a friend with me and we were trying to explain what I wanted and what I didn't like and he was unbelievably rude. He talked to me like I was a five year old idiot and basically told my friend it was none of her business and she should shut up. I wanted to leave but I'd been planning this for months and I really wanted it done that day. After a half an hour of awkward silence, my friend ended up finding an image I liked better than his sketch so she sent it to him, he made a few changes, and that ended up being my tattoo. Before we got started I had to sign a form with a lot of information. Part of it said that I had received an "aftercare sheet". I never received one and when I asked about it he just said "I'll just tell you what to do". His brilliant instructions at the end were to just "leave the bandage on for about an hour. Wash it with soap. Then put lotion on it, any unscented will do". This was my first tattoo but my friend who was with me had a few and as soon as we got in the car she said she was always given detailed information. I went online later and saw recommendations that I wash it several times a day for weeks. That I should be using a healing ointment not lotion (I tried lotion anyway since he insisted and thought my skin would actually burn off). It also said the bandage should be left on for several hours. A lot of the information was conflicting but, as I had next to none from him and following his advice burned my skin, I decided to go with my friend and the Internet over him. I think this place might be good for men who have lots of tattoos and are just adding to their collection. This place is not for a girl getting her first tattoo. The biggest disappointment of all is that for me this was my final closure after the death of my brother. While the tattoo, which I do love, will be with me forever so will that experience. I thought it would be a chance for me to feel connected to him but instead Tony left me feeling stupid and small. I will be getting another tattoo but I will never go back here. Read Less