I left Integrity Tattoo's this one star review on Facebook."Never got back with me about drawing my design after saying he would a couple different times. Looks like the work is great, but customer se... Read More
I left Integrity Tattoo's this one star review on Facebook."Never got back with me about drawing my design after saying he would a couple different times. Looks like the work is great, but customer service and friendliness are non existent."Shortly after leaving that review, Jason from Integrity finally got back with me, but it wasn't about drawing up my design. He found it more convenient to reply to my Facebook review. He has since deleted his message to me as well as my reply to him. However, I had a screen shot of them. Here is how he feels about my one star review. I'm just glad he finally got back with me.Jason: "I told you I had a convention to work over the weekend and I would get back to you during the week. This convention was planned long before you ever came into my business and wanted me to design a tattoo for you. I even told you in the message that you sent me that I would get back to you after the convention. I think it's really shitty of you to write a review about my business just because I didn't get back to you as soon as you wanted me to. This is the kind of shit that pisses off tattooers when people come to us and you like our work and you come referred to us but you're not patient with & allow us to do what we need to do to deliver a good product to you. Which is the reason why you came to me begin with. I am a bicyclist myself I, I lost my left leg due to a drunk driver hitting me five years ago and bicycling is very important to me! I was very excited about doing your tattoo, but from the get-go you couldn't be patient and wait for me to take care of the clients that had been booked for months before you. So I honestly think you're the type of client that's & shitty because you didn't get your way like a child! (middle finger emoji)"My reply:Thank you for your professional response. When we first met (October 28th), I told you I was in no hurry. You said you were booked up until the following week. I said no problem. You didn't mention any convention, but the reason for your busy schedule is irrelevant. You have a lot of customers, I understand. Two days after we met, I happened to find a design very similar to what I wanted. I sent that to you via a Facebook message on the 30th. You read the message, but didn't respond. That wasn't a big deal though since it was only 2 days after we met. That week passed and I still hadn't heard anything. Again, I was in no hurry, but an update would have been nice because you told me that you were booked up until that week. Thus, when that week passed, I sent you a simple inquiry (November 6th) to see if you had a chance to draw it up yet. Your response was that you would get back with me that evening, not that you would get back with me after the convention like you stated in your above response. See attached screenshot if you need a refresher of our conversation. That was two weeks ago and I never heard anything back from you since that message. I came into your shop three weeks ago and was told twice you would get back with me. It didn't happen. I wouldn't care if you were booked until January, but if you tell me you are going to get back with me, is it too much for me to expect that you would actually uphold your word? Look, I hate writing a bad review and I even commented to why I left a one star review. It wasn't due to a poor design or tattoo. It was due to a lack of communication and now a very unprofessional message with name calling. Call me a shitty person and a child if you'd like because that is not going to bother me any. However, it does strengthen my belief that you have poor customer service. I'm sorry to hear about your leg. That really sucks, but it's awesome to know that you didn't let that stop you from doing a sport (cycling) that you enjoy. Read Less