Had the WORST experience here and it was all due to one individual, KALEO.Walked in around 1:30/2pm after calling in at noon being told to come in because they had availability, was greeted and seen b... Read More
Had the WORST experience here and it was all due to one individual, KALEO.Walked in around 1:30/2pm after calling in at noon being told to come in because they had availability, was greeted and seen by the artist. My sister explained what she had in mind (palm sized, no color or shading, just a basic Asian fan) with some examples. Right from the get go the guy gave off stink vibes, trying to convince her into shading even though she specified that wasn't what she wanted, but he said to come back in an hour and he'd have something drawn up. We left and came back as directed and waited to see Kaleo. This wait seemed to drag on FOOOOREEEEVEEERR. I went up to the front desk, making sure to include that we didn't want to rush them from anyone else's time just wanting to get an idea of how much longer it would take, if at all. No one seemed to know what Kaleo was up to so they went back to figure it out. He came back and said he had just finished up with someone and was going to go in back and BEGIN drawing something up. In my head: *Wait, what?! When we came in earlier you had open availability, and didn't you say you'd have something drawn up by the time we came back? We've been waiting here for nearly TWO hours... but fine, what's done is done* So we said okay and sat back down. At this point he could have just said he couldn't/wouldn't do it and we all could have gone on with our lives and maybe my sister and I could have spent her last day together doing something memorable. Instead we waited another half hour. He came back with a drawing that pretty much captured everything my sister wanted, catch was he said he wouldn't do it unless he could do color or black and grey shading. My sister insisted that the line work was all she wanted, but he continued to press that he wouldn't do it unless she did at least shading. She, trying to meet him half way, asked to see some of his shading work, which he then snarked back "psh, it's all online. Just look on Instagram". Awkwardly put on the spot, she pulled out her phone to see some examples, none of which she liked at all. She then asked if he could just give her the tattoo that he had drawn up as is. His response was a solid no and to "have another artist do it for you then." So we said thank you and walked out. My sister, so frustrated by having waited all day to have our time wasted, began to cry in the car. Trying to be a good big sis, I went back in to see if somebody ANYBODY had time to squeeze her in and willing to give her the simple tattoo she so desperately wanted. Of course the person to meet me at the front desk was, you guessed it, KALEO. I begged him, explained that we respect his choice not to do the tattoo, but it was her last day and we had already waited so long and wasted so much time to be turned down. Something he could have done so much sooner and we could have taken our business else where! He then told me how he didn't want to do it without shading, how he had lost out on money because of us, and that no one else was available (even though I had been there long enough to see two artist that had just finished up with other clients, but who knows what they had on their schedule so I didn't want to presume). Then half heartedly he said "I guess I can rail through it, even though I don't want to but I can't promise anything". I was like "okay! I'll see what she wants to do!" And went back to my crying sister to see if she was still down for the cause. By this point she was over it, understandably. She didn't want to have a cranky person who clearly didn't want to do her tattoo making permanent marks on her body. I agreed and we left.Here's the thing, I understand from the artist's POV of trying to preserve your art, but at the end of the day it's a business and ITS HER BODY AND SHE'S THE ONE WHO HAS TO WEAR IT, so take the lady's money and give her what she wants! Otherwise send us on our happy way and don't waste our time! We wasted about 4 and a half hours at one spot just to be turned away by some diva tattoo artist who wouldn't do a simple design over pride, while on the other hand we spent about an hour at Loyalty to get exactly what we wanted. Honestly I think Kaleo was just trying to wait us out and thought we'd just get tired of waiting and leave. This just totally sucks, now because of that one individual I'm writing this review when in reality I really respect all the other artists/employees here. I've researched this joint a while, which is why I brought my sis here in the first place. Ash's lines are dope, I geek out on Robert's realism pieces, and I would love to have Yvonne do a piece for me, among all the other talented people there. And this is as no disrespect to the house as a whole, love what they got going on and actually enjoyed chatting it up with the front room crew and their adorable house pup! But that Kaleo, man -he's gots to go/needs to be checked. YOU HAVE BEEN WARNED!! Read Less