I was so excited to take my cousin visiting from England here to get tattooed. Normally I go up to Orlando, but thought that maybe now, we had a good place in Kissimmee. My cousin contacted Fallen Spa... Read More
I was so excited to take my cousin visiting from England here to get tattooed. Normally I go up to Orlando, but thought that maybe now, we had a good place in Kissimmee. My cousin contacted Fallen Sparrow via Facebook and was told to come by for a consultation, so we did. Once we were able to speak to the receptionist (who didn't acknowledge us at all as we were waiting), she laughed that messages via facebook were pointless, making us feel like idiots. I was so embarrassed a...nd felt awful for bringing my cousin. Despite laughing about it being useless, she asked us to pull up the message for her to see, but we couldn't because my cousin used her ipad. Shouldn't be a problem for her to look at the message from the shop's end, right? No. She doesn't have access to the facebook account! Then come the questions. She spoke down to us, patronized us, even though she didn't seem to know what she was talking about. When a tattoo artist came over she looked at him like we were being difficult, but he understood completely what we were saying. After he popped back to the shop, she became sweet as sugar, but the damage was done. Needless to say, we walked out. I can't speak to their tattooing, it seems pretty solid, but customer service was awful. It's such a shame - the receptionist cost one of the artists several hundred dollars and future work from me. See more Read Less