Monica did a lovely small tattoo of a rainbow for me, and Denice(?) did a great job piercing my son’s ear. However, after only 3 weeks, one of his earrings fell out randomly while he was doing his hom... Read More
Monica did a lovely small tattoo of a rainbow for me, and Denice(?) did a great job piercing my son’s ear. However, after only 3 weeks, one of his earrings fell out randomly while he was doing his homework. I was sitting across from him - it just fell out on the floor, and the small opal in it disappeared. Because the earrings were supposed to stay in for 10 weeks, and because each of the two earrings cost $40 ($80 total), I was anxious to get it replaced immediately. Since I had spent over $100 on his ears, and got a tattoo in addition, and the earrings were clearly supposed to stay put for 10 weeks, I expected the earring to be replaced no cost. He was not fiddling with it in anyway, he did not cause it to fall out, my guess is it wasn’t fastened tightly enough to begin with, but Denice’s immediate question was “what did you do to it??” When we asked that she replace it no charge, she said “No, I can’t replace your jewelry.” So I am disappointed that I had to pay for the replacement earring.
Denice did respond to my review below that she did give me a 50% discount on our service - i’m not sure where the discount came in. I paid $40, full cost, for the replacement earring - I guess the discount is that she did not charge me to for the few minutes it took to put the replacement earring in my son’s ear? Again, because the earring is supposed to stay in for 10 weeks in order to heal properly, and the $40 earring fell out after 3 weeks - I didn’t expect to be charged for the few minutes it took to put the earring back in; especially since I did pay full price for the replacement earring. However, I guess the policy is that I should have been charged another $80 total to replace an earring that fell out long before it was supposed to come out, after paying over $100 to have his ear pierced in the first place. I understand companies have their policies and people deserve to be paid for their work. I was just surprised that I was expected to pay full price when it seemed like an accident - not our fault - that the earring did not stay put. I was disappointed, but I understand that the policy is what it is. His ear is doing well, thank you for asking, I appreciate that Denice did a good job. Read Less