So so so disappointed...on the recommendations of MANY friends, we came in tonight to have our daughter's ears pierced for her birthday gift. We were quite surprised to find that for $24.95 plus tax ... Read More
So so so disappointed...on the recommendations of MANY friends, we came in tonight to have our daughter's ears pierced for her birthday gift. We were quite surprised to find that for $24.95 plus tax for each ear, we only had 2 choices of studs, both gold plated, and then we were told that we needed to set an appointment, even though your website clearly states walk-in piercings are always welcome, and to call and he'd happily take care of us later. As it was 20 minutes prio...r to them closing, we were understanding. Until a 20-something couple walked in, without an appointment, and asked for 2 separate piercings on 2 people. We walked out after having taken a business card, to get shakes at the Five Guys across the lot. As we were drinking our shakes some 30 minutes later - 10 minutes AFTER the posted closing time, the couple was still in the store getting their piercings done. Way to go Tribal Rites...while your employee was courteous, he just lost you a family of 5 that would have been loyal piercing and tattoo customers for life... We will NOT be back, and instead will be taking our business out of Longmont, to Loveland. **************UPDATE*************** Mike, the owner of Tribal Rites, personally reached out to me, listened fully to our account, apologized on behalf of his employee and made sure that things were made right. We were able to have an open and constructive conversation and Mike offered us a way to take care of our daughter and her ear-piercing. We are looking forward to having our family taken care of at a locally owned business that truly cares about their customers. Way to go Tribal Rites for making things right. See More Read Less