I came here with my mother-in-law and husband so my mother-in-law could get a tattoo on her neck. The tattoo was going to be a breast cancer ribbon on her back that would have meant the world to her s... Read More
I came here with my mother-in-law and husband so my mother-in-law could get a tattoo on her neck. The tattoo was going to be a breast cancer ribbon on her back that would have meant the world to her since her sister passed away from breast cancer two years ago. She called for a 4pm tattoo appointment yesterday, for today along with two piercing appointments for my husband and I. Whoever was on the phone confirmed her appointment and we thought we were all set.
Upon entering the building, we noticed a sign that said "PIERCING ARTIST IS OUT TODAY" or something like that. We were all baffled, since we had called the day before for piercing appointments and a tattoo appointment. We shrugged, said we could do the piercings another day but wanted to proceed with the tattoo anyway because like I mentioned before, it was going to mean a lot to my mother-in-law.
We entered the building and noticed a couple waiting on the couch for their tattoos. We proceeded to check in with the "receptionist." He was on his blue tooth and did not even acknowledge us, making my mother-in-law feel dumb when she proceeded to make conversation without knowing he was on his blue tooth.
Finally, he got off his blue tooth device and welcomed us. My mother-in-law said she had a 4pm appointment under her name. The whole office was silent. None of the employees had any idea what she was talking about. All three of us explained that she had a tattoo appointment under her name. Apparently they don't keep a reservations book like any other tattoo shop (in my experience, they usually do). My mother-in-law stated that an "Adam Lucero" was going to do her tattoo. Adam came out of nowhere, frazzled and confused, but confirmed that she indeed, had an appointment with him after he had stated to the receptionist that his daughter had just arrived in a rushed tone. He turned to the couple on the couch and said, "hey guys let me just knock this one (referring to my mother-in-law's breast cancer tattoo) out real quick." To which I replied, "a breast cancer tattoo shouldn't be done "real quick"." They reassured me it would only take ten minutes and started to bring us to the back.
My mother-in-law went to the restroom and I turned to my husband and told him that I don't think that she should get her tattoo done here. He agreed, and we told her as soon as she came back. She also agreed. She politely told the artist that she is chickening out and wanted to leave. Every artist in the shop grunted, telling her she should do it to which she added, "well I also wanted these two (referring to my husband and I) to get piercings, but apparently your piercing artist is out today" and suddenly, out of nowhere, the "receptionist" popped up and said, "oh I am the piercer I just put that sign up because I don't want to do them really" and laughed it off like it was nothing.
Shocked and disgusted by his lack of enthusiasm for doing his job, I immediately said, "well we'll find a place that actually wants to do their job" and we made our way out.
This place, by far, has displayed the most appalling customer service I have ever received and this is coming from a girl who has lived in ghetto Brooklyn and has received better customer service than this so called "establishment." I highly recommend not going here.
We are truly and utterly disappointed, however we are currently drinking margaritas so cheers to having the ability to write reviews to warn others before they ever consider going to, "Fedora Tattoo and Piercings."
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