I've had a couple tattoos from Tribal Rites and they definitely turned out nice and have aged well. I have no complaints about the artists who've tattooed me (Erik and Ben are great and talented) but ... Read More
I've had a couple tattoos from Tribal Rites and they definitely turned out nice and have aged well. I have no complaints about the artists who've tattooed me (Erik and Ben are great and talented) but my issues are with the disorganized scheduling (or lack thereof) and lack of communication. About a month ago or so, I scheduled a tattoo and the girl I'd spoken with took down my information over the phone. She said that for the small piece I wanted, I didn't need a consultation appointment but I still needed to come in to put down a deposit. I hadn't placed a deposit yet but about a week later, the artist I'd wanted to do my piece was doing walk-ins so I came into the shop and got added to a wait list, and put down a deposit for the walk-in. I asked the girl at the counter to cancel my appointment i had made previously and to just pencil me in for the walk-in instead. When she started flipping through their scheduling book, she could find absolutely no record that I'd even made an appointment! The only thing she could find was for another person with the same first name as me, getting a tattoo on the day I'd scheduled, with another artist. This was irritating because if I hadn't come in for a walk-in, they wouldn't have even known I was supposed to get a tattoo so they probably would've scheduled someone else and I wouldn't have been able to get the piece I wanted. At least that worked out in both of our favors but it was very unprofessional to not have accurate appointments and scheduling.I still put down the deposit for the walk-in and ended up cancelling later that day over the phone. The girl I'd spoken with over the phone said I could come pick up my deposit but didn't say when.I came in a couple weeks after this happened to pick up my deposit (busy work life so I just had to pick it up when I could) but the girl at the counter could find no record that I was on a list, cancelled, placed a deposit, etc. and she gave me a hard time about handing over my money after speaking with several other people in the shop. Again, really unprofessional and disorganized.Not only was the lack of organization annoying but she was moderately rude and said that their policy was to pick up the deposit within a day or two of cancelling. What policy?? The other person i had talked to never mentioned a time frame for picking up your deposit for a cancelled appointment. If you have a policy, maybe you should all be on the same page about it and tell your customers about it rather than happily taking their money and then giving them a hard time about giving it back, when no service was exchanged. If you have a policy, maybe get mad at your coworkers for not enforcing it rather than treating your customers like idiots. I don't appreciate being treated like it was my fault for their horrible "record keeping."On top of this, when the girl was giving me a hard time, she asked who'd told me I could pick up my deposit whenever. I described the girl clearly - she had a unique look and there's not that many people working in their shop anyway. Again, she looked at me like I was a moron and like she had no idea who I was talking about. Don't tell me you have no idea what your five coworkers look like..Honestly it's a shame that the staff can't keep an organized schedule, make accurate appointments, and treat [formerly] loyal customers halfway decently. I always recommended tribal rites to friends and strangers alike and still stand by their talented artists, but if you actually want to get a tattoo on a certain day or get a deposit back if you cancel an appointment, I'd definitely recommend going somewhere else. I can't believe that there was no record of my appointments or deposits or anything TWICE within a couple weeks and I'm disgusted that I was treated like a scammer for wanting my deposit back. At least she gave me my money back, albeit reluctantly while looking at me suspiciously.The funniest part is that I just recently received a text to confirm the appointment that I'd cancelled a month ago, had not placed a deposit for, etc. So first you didn't make an appointment for me/lost my info, then text me a month later to confirm my apparently nonexistent appointment? I don't even know.There are plenty of tattoo shops in Fort Collins with plenty of really talented artists who can actually run a business in an organized and professional way so... yeah I'm never coming here again after all of this. Again, it's a damn shame to have great artists but a shop full of people who can't keep anything straight. Seriously, who'd think it'd be that hard to write someone's name and number on a calendar..? Read Less