Hey Jojo, it's Alex.I really wanted to love this place. But unfortunately the tattoo never even happened; I never even got through the door. And I'm sure your tattoo and artist skills are great, but y... Read More
Hey Jojo, it's Alex.I really wanted to love this place. But unfortunately the tattoo never even happened; I never even got through the door. And I'm sure your tattoo and artist skills are great, but your customer service leaves a lot more to be desired. I was SO excited to get my first tattoo up here in Tahoe. I researched the place, looked at the stellar reviews and portfolios, even called a day ahead to make an appointment. Jojo, what happened? You were so cool on the phone, but you guys totally blew me off. I'm sure you have your side of the story, but here's mine:I called ahead to schedule a set appt., but for some reason you guys told me to call the next day at noon. Cool. I did that, and then you told me that Jared would be good to go after he finished up with his two clients for the day. That you would call me back and that you could get definitely get me in for the day, since I was from out of town and leaving soon. Yeah, that never happened. No call. Nothing. I waited all day. I even called a couple times in the evening to check up on your situation, got voicemail and radio silence on your end. You even took my number, what happened? Did all three of your grandmas die at once? Did you all suddenly contract the bubonic plague? As a customer, not only was I really, REALLY disappointed, but my feelings were a little hurt. If you guys couldn't take me, if the tattoos took longer than expected, then why didn't you call and let me know? I would have totally understood. But I wasted my last day in Tahoe waiting for that call, and I was really looking forward to meeting you guys.. But if you thought I wasn't good/profitable enough to take as a client, or if you straight up forgot, I need to let people know. It's not an accountable way to conduct business. You guys completely blew me off. I hope this makes you aware of your actions so you can make better customer service decisions in the future. I'm a little angry, but mostly bummed out. I'm sure you had your reasons, and I'd love to hear your side of things. But damn guys, you broke my heart a little bit.. Read Less