A few years ago, I would have given this place 5 stars. I think the artists are excellent, and do great work. However, they have become too "Santa Barbara." My sister and I wanted to get some work don... Read More
A few years ago, I would have given this place 5 stars. I think the artists are excellent, and do great work. However, they have become too "Santa Barbara." My sister and I wanted to get some work done, so we gave Sebastian a picture. He drew up a version of his own. We requested a few edits, and he sent another one that still wasn't quite right-if we're getting a tattoo, we want it to be EXACTLY what we want-and it was nothing complicated, a simple animal design, but the details were a bit off and we requested a couple more simple revisions-again, nothing major, the placement of the tail, the angle of the head, that kind of thing.At this point, Sebastian informed us we needed to find a new artist who could bring to life our "ideal" as our patronage was not worth the effort he was putting into the tattoo, time and money wise. After only TWO revision requests. Now, my sister and I have both dealt with other tattoo artists (and ended up moving on to others after this) none of whom complained when they had to re-draw a design a half dozen times. They were totally willing to work with us to make sure everyone was happy. We were very sad, having had work done by both artists before and been happy with the work. THEY DO VERY GOOD WORK. But it's still a customer service industry, and the customer is most certainly always right in this instance, as they have to live with the results forever. Sis and I both have "people" jobs and know how difficult working with customers can be, but we were not being demanding or rude or bossy or anything-we treat people as we want to be treated. So we were baffled by the bad attitude. And Sebastian got what he wanted, we stopped going to him for tats.How nice that Otherworld is doing so well they can shuck off loyal customers. Read Less