This review is for MOLLY...if I could give her no stars or even negative stars, I would! Molly is Taki's wife, Taki is the owner. I had an appointment with Horitomo on Wednesday, October 14th to do my... Read More
This review is for MOLLY...if I could give her no stars or even negative stars, I would! Molly is Taki's wife, Taki is the owner. I had an appointment with Horitomo on Wednesday, October 14th to do my Crane tattoo sleeve. I left a message with a guy a month ago that I wanted to see my drawing that Horitomo drew up for me and he said he would give the message to Horitomo and to Molly. Well no one ever called me back. So I called back a couple days ago and I spoke with a woman who answered the phone. Told her the deal that no one called me back and she said, "I'm Molly." I said, "Oh, well no one called me back so I was getting concerned and that's why I'm calling now." She thought I was getting a Mon Mon Cat. I told her Horitomo agreed to do my Crane tattoo. Anyways, she said the drawing is ready, you can come by anytime to see it. I told her I would come by tomorrow to take a look. And then she mentioned absolutely no changes are to be made. So I asked her, "What if I don't like it?" Molly said, "You forfeit your deposit." Mind you, I paid a $300 deposit because Horitomo is $250 an hour! I was speechless because if I'm paying a lot of money, I better be happy with that drawing the first time around! So Molly explained to me that I need to trust my artist. She told me exactly that if Horitomo is doing a crane tattoo for me that I should expect, "the best crane tattoo in the world" because he worked months and months on drawing this tattoo. I said, "Fair enough, I'm sure I will like it, I just wanted to make sure the position of the crane is how I wanted it. I'll be in tomorrow morning to see it." I thought that was going to be the end of the conversation. Apparently not! I know who Molly is in relation to the owner. Taki does my BF's tattoo and that's how I was recommended. So keep in mind, during my convo with her, I was being super nice. Molly started copping a major attitude with me. Why? Because I asked that simple question, "What happens if I don't like it?" She lectured me on why I even chose him to be my artist. She kept saying I need to trust my artist. I kept trying to cut it off by saying it's okay, I'll look at it tomorrow. But she kept on digging. So I finally asked her nicely, "Is there a problem? I asked you a simple question and it seems like you're arguing with me?" She said, "You're asking what if you don't like it and you haven't even seen it yet?!" LOL Wow! I said, "What's wrong with asking a simple question? It doesn't mean I'm not gonna like it." It's a "What if" question! What if I win the lotto?! Doesn't mean it will happen! Anyways, we ended the conversation by me telling her it's fine and that I will be in the next morning.This broad called me back a few minutes later and told me to come by in the morning to pick up my deposit and that they ask that I never come back to their shop ever again. Un freaking believable! I was upset and disappointed because I was excited to get my tattoo next week. This girl took it to another level and cancelled my appointment because I asked a simple question. I don't know if she was PMS'n and took that shit out on me but I was livid! I didn't argue with her, I said okay because what can I do? She already made up her mind. I came in the next day. I stood at the counter and she was walking in with Taki and their dogs. She even smiled at me. Taki asked me if there was something he can help me with. I said I'm here to pick up my deposit. Molly came out with this nasty look on her face. Her demeanor changed and she was rude to me. She gave me my deposit back. I told her I wanted to put it towards my BF's that Taki is going to do in November and she said, "No, Taki's not doing his tattoo, he doesn't know Jonathan." So I asked Taki if I can do that and after mentioning that I know his client he agreed. Molly is a hater!!! So I told her like it is...we exchanged some words in the shop. I told her that she needs to learn some customer service and that she needs some people skills because the way she treated me was so unnecessary. She told me I changed my tattoo from a Mon Mon cat to a crane. I never wanted a Mon Mon cat!! She said I put down my artist! I never said anything bad about Horitomo! Why are you lying? How do you run a shop like that? You don't treat anyone like that. Terrible customer service!! I'm an artist too and if someone pays me to do something for them I want to make sure they are 100% satisfied because that's my work I put into. Molly treated me horribly! I didn't cuss at her, I never used profanity. But I gave her a piece of my mind. I shouldn't have even put my deposit on my BF's tattoo but I figured I'd pay for it for him. But that was ridiculous! Molly not only wasted my time but she wasted Horitomo's time for drawing up my tattoo for nothing. Horitomo is an awesome artist. I WAITED OVER A YEAR FOR MY TATTOO APPOINTMENT!!!!!! YOU FREAKING SUCK MOLLY!!!!!!! One bad review can haunt you forever!!! Read Less