I called this place around 4:30pm today to see if they had a piercer and if so, when he/she would be leaving tonight as I wanted to change the jewelry to a daith piercing I have. The guy on the phone... Read More
I called this place around 4:30pm today to see if they had a piercer and if so, when he/she would be leaving tonight as I wanted to change the jewelry to a daith piercing I have. The guy on the phone was really nice and let me know the piercer would be there until about 8pm and to just drop by. Great!I show up around 5pm and let the two guys who were working know I was there for a jewelry swap. One of the two guys motioned to me to come back and have a seat. I let him know I got my daith done in April and I'd like to change the jewelry if it was healed. He literally smirked and shrugged at me, like this Β―\_(γ)_/Β― ... off to a great start.He goes to take out my captive hoop and actually ends up stabbing me/slipping with the forceps and now I'm bleeding, cool. I then start to get anxious and breathe a bit more heavier, he asks me what's I wrong so I tell him I'm anxious, he asks why and I tell him because I'm bleeding, in somewhat pain, and I don't want to lose the piercing. He lets me know I'm stressing him out with my breathing, pardon me.He tries to put my new jewelry in and isn't able to; the jewelry isn't long enough - something I would have expected him to gauge before taking out my jewelry. At this point, I'm freaking out on the inside and still anxious. I politely let him know I would order a new longer piece and come back, but in the mean time lets put my original jewelry back in. He seemed upset and let me know I could do that myself, perfect.Eventually he puts my original jewelry back in, after MUCH struggle with the ball. He asked where I got the piercing done, I said out of the area. He let me know that he hated this type of jewelry, this was clearly not done by him, and that it's the worst piece of jewelry. Thanks for the feedback.I left the shop with a bloody ear, bloody jewelry put back in its bag/box, stress, and a painful ear from when he slipped/stabbed me in the ear. I've spent the last 30min looking at the Facebook, Yelp, Instagram etc accounts for this place - including its artists and tagged photos. Nowhere can I see a single mention/photo to a piercing; I am now thinking they do not do piercings and really had no business changing my jewelry or saying they had a piercer when I called. Super disappointed in the customer blaming, insensitivity to my anxiety that this "piercer" showed me - no professionalism, no expertise, and no customer service. I would 100% NOT approaching this shop what so ever for any piercing needs.EDITED TO ADD: the owner Jason promptly contacted me via my review and was very professional; he let me know this is not how they do business and is sorry for my poor experience. He also let me know he spoke with the piercer. At this time, my review stands as is and should I give Delta a second try in the future, I would be happy to give them an updated review. Read Less