I am not fond of posting negative feedback however my experience today left me upset and disappointed... and yes, I think it deserves to be heard. Today I had my second appointment with Melissa. My fi... Read More
I am not fond of posting negative feedback however my experience today left me upset and disappointed... and yes, I think it deserves to be heard. Today I had my second appointment with Melissa. My first appointment went well, however we were there a long time and I left with half of what I wanted. It would be fair to say that it was partly due to the fact that she arrived almost 40 minutes late for my 4pm appointment and I only showed up with a picture of what I wanted, which ended up being different from what I initially told her I wanted. During our consultation I told Melissa that I wanted my piece to look like the picture which was a Mendhi Mandala sleeve. She voiced that she didn't like copying other artists work, which I understand, but I told her that I've seen friends choose tattoos out of a books that was done on other people by other artists and, or pictures from Pinterest. She got a little short, left me in the waiting area while she went to her station to draw it up. When she came back, it wasn't 100% to my liking and when I told her, she got short with me again and walked away while I was still talking to re-draw it. At this point not only did I feel bad, I was starting to feel uncomfortable. Who walks away while a customer is still talking. 2 hours later she laid the stencil and started to tattoo me. Satisfied, I made an appointment 2 weeks out to continue.Today my appointment was at noon and I showed up with a bunch of photos and stencils that I pulled off the internet. I also emailed Melissa 2 days prior to my appointment with comparable pictures of what I wanted so that she could draw something up prior to my appointment. She seemed excited that I had more pictures, however they all mimicked the initial picture I showed her as far as style goes. I figured that she could tweak it using different patterns while keeping it similar in style. The last picture I showed her I really thought we were on the same page. She headed back to her station and said that I could leave to grab lunch while she drew it up. I left and asked her to text me when she wanted me to come back. I said to my husband... I hate to leave and she draw up something I don't like. I would rather stay to collaborate but they leave you sitting in the waiting area, so off to lunch we went. When we got back, she showed me what she drew and I found myself faced with the same situation. She spent over an hour drawing a piece that looked nothing like the style that I wanted. It was pretty... but it wasn't what I wanted. I felt horrible! Apparently she was under the impression that she was drawing something unique and I was under the impression that she was going to follow the style from the pictures I showed her. At that point, I knew that we were not on the same page. I could tell she was irritated, she got short with me and said that if I wanted it to look like the picture then fine she will make a copy of it and draw it like the picture. When I tried to explain that what she drew was pretty but it didn't look like the style in the picture I showed her, she said what picture? You gave me allot of pictures, which one? There were other customers in the waiting area listening in which made me feel like I was being difficult. She stopped to talk to a customer that walked in while she was headed back to her station, while I stood at the front desk feeling embarressed. There was no where to sit so I walked out to meet my husband who was waiting in the car. We waited for an hour. At 3pm I texted Melissa. No answer. I called her cell phone, no answer. I called the tattoo parlor and she answered. I asked her if she was done and she replied by saying she thought I left and stood her up since I walked out the door. I told her that there was no where to sit so I was sitting in my car waiting for her to finish. She said she finished in 20 minutes. I asked why she didn't text me like she did earlier and her response was well I thought you left. It took her over an hour both times prior but this time she finished in 20 minutes and didn't have the courtesy to let me know. If my intentions were to say forget it and leave, I would have let her know. She blew me off and deflected it back on me. Said she wasted her time drawing something that I didn't like and that she had other appointments. My husband and I drove an hour and 15 minutes to get there, walked around killing time waiting for her to draw my tattoo. I can't help that it wasn't what I wanted. When someone says they want it to look like the picture, how much more explicit could I have been?The way she handled it was rude and unprofessional. I'm a business owner, I would be mortified if one of my employees treated a customer this way. Read Less