UPDATE2 - I'm on your Yelp page now using the app and Facebook and no mention of ID for minors. UPDATE - Melissa, if you are claiming that you didn't receive a message from me then you need to see wha... Read More
UPDATE2 - I'm on your Yelp page now using the app and Facebook and no mention of ID for minors. UPDATE - Melissa, if you are claiming that you didn't receive a message from me then you need to see what's wrong with your website. I messaged you twice and called and left voicemails. I decide to call yesterday and was extremely excited you answered and surprised that you had something same day. I specifically told the girl (I think it was Sam) that this was for my daughter. Not once did she mention my daughter needed ID. I didn't get your info from yelp, I specifically used your website, when I couldn't get through via the phone in Jan., so if yelp had this info I wasn't aware. Either way, I should have been told. Also he called you within minutes of me leaving. I just got into my car when he called me. I know they are human and mistakes happen, but that was important information I needed. It's their job, not mine, to tell the customer what to bring regardless if age was given or not. It should be standard procedure. To be honest, I don't recall having to bring identification for my daughter the last time. That was approx 5years ago, how was I to remember? And what if I was anew client and didn't know anything? I understand the law and his need to comply. Why couldn't he have tried al least to accommodate me even if the end outcome was still a no? When your dealing with people they should always feel that you are truly sorry and you made an effort to accommodate them he did neither. He waited until I got pissed off stormed out. Not cool. Now I have to find another place and she has to wait longer. - JM 5/26/19I want to note- we have been here before and had a wonderful experience. But this time around, we did not.Back in January of this year I made an effort to message the piercer/owner Melissa in regards to getting my daughters ears re-pierced. I never received a response so I called and left a voicemail. Again nothing. Followed up a few weeks later nothing. I could never even get anyone on the phone. We let it go told my daughter she'll just have to wait. She brought it up again just today and I called to see if they'd had availability and checking pricing. They happened to answer and had a booking within the hour so we booked and I rushed over from Gilroy, during Mushroom Mardi Gra struggled to find parking to make it there on time. Once we arrived the piercer (can't remember his name) looked at her ears and then tells me "oh btw, minors require a form of photo ID" I'm like "why wasn't I told this upon booking the apt? The girl (I guess the tattoo artist) didn't mention it to me when I booked." He told me "do you want to reschedule?" And I'm like "no." She knew it was for my daughter yet she failed to tell me. I told him "I have ID," but he insisted my daughter needed one (she is 11). I asked him "can we email it to you, I'll have her dad send a picture." He said "no. I need a physical copy." I became frustrated and gave him a piece of my mind. I also asked if I could talk to the owner he said she wasn't there and also asked for a card, he said to contact her via the email. (He was aware of my previous contact issue back in Jan.) I told him forget it and left. As I got to my car, I get a phone call from him. I guess he decided to call the owner AFTER I left. AFTER he refused to call when I was present. She said go ahead and do it if I'm still around. I appreciate her accommodating me, but the piercer should have called the owner when I asked NOT AFTER this blew up. I told him no and refused to ever do business there again. Just a note to the owner- The tattoo artist shouldn't be taking calls for piercings if she's not properly informed of what is needed from the clients.How can they be properly prepared before driving down so they are not turned away? This could have been avoided if 1) the website was properly updated with this very valuable information 2) All employees were trained to know what is needed when working with minors so they can inform people when booking and 3) when someone asks for a manager, you get the damn manager. Read Less