Came in the last couple days, the first time I came in I was with a friend so I didn't bother checking in. He came in to see if the employee who sold him his vape setup could assist him in getting the... Read More
Came in the last couple days, the first time I came in I was with a friend so I didn't bother checking in. He came in to see if the employee who sold him his vape setup could assist him in getting the atomizer put back on the vape tank. Apparently he's only had his vape for 3 weeks. He shows the vape to the guy who sold it to him and the guy immediately jumps into defense mode trying to shift the accountability to my buddy. "You must of sat on it. You dropped this didn't you? etc" He assured the gentlemen he didn't sit on it and told him to inspect the vape for any visible damage for proof it has been dropped or banged up. The employee examined it not seeing any visible markings and looked puzzled wondering why it broke off. I get the need of not wanting to comp the vape or accept a return, but he was totally trying to make my friend admit to breaking the atomizer off. Things didn't get ugly, we kept it chill and the employee whipped out his alan wrenches trying to move the atomizer into place. They were able to get the situation resolved without giving any sort of refund or eating any money. Made it in the following day solo with the intension of just purchasing some incense sticks. Walked in gave a separate employee a friendly greeting of hello to get ignored. Grabbed some sticks of incense and threw 10 on the counter for a total. "$2.16", the guy says. Shuffling through my wallet looking for a couple bucks I see quarters as change for it. I whip out the credit card and hand it to the guy. "We charge an extra dollar if your total is under $10." Looking around I don't see it posted. It's a dead giveaway at that point that I don't smoke if I'm inside of a smoke shop purchasing just incense. He doesn't have to be a psychic, it's just if I'm checking out and that's all I set on the counter, it's a bit obvious. I quickly decide to eat the dollar charge and ask the logic behind the charge. Fed an excuse about kids coming inside the store wanting to charge up $.25 cents worth of merchandise and using a credit card to pay for it. The excuse is then followed up by there being something about paperwork. No worries I said. Paid for it and ended up leaving without a thanks or a have a good day. Looking around at all the bashing comments about there being shitty customer service, all I can do is confirm it at this point. The issue isn't you charged me a dollar extra, it's just clearly post it for people to know that, and tell me $3.16 next time. The timing of you notice me filtering through my wallet for cash, realizing I don't have it and whipping out a card to decide to tack on an extra dollar for, 'processing' makes it come off like you're just looking to profit on the smallest thing. I know you don't keep incense and candles in the store because they turn a profit for you guys. You may only make mere change for each item sold if any, but I don't know how desperate the store is to get to a point to where they're compromising their own integrity for a buck. Between both days of coming in and gauging interaction, the vibe the 2 gentlemen give off running the front is an, 'unnecessary tough guy attitude.' I get this place does ink, I get you guys sell metal mulisha shirts, skateboards, and more. I get how our parents would label people shopping here as, 'rebels' but to these 2 guys running the show here - you don't need to have the rebellious, I don't give a shit mentality when you're running a business. Businesses thrive on customer service. I can tell the owner who runs this place is aware of Yelp because this place offers a check-in coupon code here. You would figure with all of the feedback on here by now something would of been said to these guys on how they're handling customers. I don't need you to kiss my ass when I walk in, but trying to be friendly once in awhile won't compromise your tough guy look. I honestly feel like the next time I come in here, I have to walk in with affliction on, be inked everywhere, and treat you poorly just to get any sort of respect. I shouldn't have to feel this way, and I doubt I'm the only one who feels they need their guard up while shopping here.This place has been in business 10 years now and that's a large statement to show that they're successful. Their inventory is superior when compared to other smoke shops, at least in terms of quantity based on what I've read here. I think if you continue treating your customers like crap, you're only going to be a shop to stop at once and you won't have a successful repeat customer base. You have been in business a good amount of time to where I don't need to hammer this into you guys, you should just automatically know this. I feel the only thing lacking here is customer service - you aren't always going to be able to rely on your inventory when stuff is not going to get sold because people do not want to interface with your employees. Read Less