I feel mixed about my latest piercing with Danny. TLDR: He did a great job on the piercing itself, but the customer service aspect was really lacking. If customer service is very important to you, I'd... Read More
I feel mixed about my latest piercing with Danny. TLDR: He did a great job on the piercing itself, but the customer service aspect was really lacking. If customer service is very important to you, I'd say to go somewhere else. Danny did a very professional job. Everything was clean and sanitary. He worked quickly and was great at distracting me and helping me breathe through the piercing process so I didn't get too scared. There were a few things that struck me as odd on the customer service end: my friend wasn't allowed to sit on the extra seat in the room while I got my piercing, I was told a lot of precautions about activities I should avoid after I got the piercing, not before. He didn't explain the price of my follow up appointment so I assumed it would be fee. It wasn't, so if you want to know ahead of time you need to ask. And if you show up early to your appointment you might end up watching him playing video games until your precise appointment time (this wouldn't be such a big deal if Inkestry's waiting chair wasn't so uncomfortable). And there are some things about the shop I don't love, mostly that they don't always pick up their office phone and their mailbox is always full so you can't leave a message. All these things were really minor, small details I didn't love, but what made me decide I won't be going back is what happened when I had a problem with my piercing. While I slept, my piercing had been pushed forward and skin had covered the back of my piercing. I was leaving the country the next day so I called to see if I could book a last minute appointment with Danny. He didn't have room, and wasn't comfortable giving me advice over the phone, which is fine. But I was pretty scared, so I just wanted someone to take 5 minutes to tell me what was wrong and give me some advice. I didn't want to wait 10 days and spend my whole vacation with my earring in my ear. So I asked Danny who he would suggest I go to in the Bay Area to get it looked at since he couldn't take me, he said no one. He told me no one but him was licensed in quite a large area and that there was no one in the Bay he trusted to look at it. That struck me as really strange. So I walked in to another shop, they gave me instructions on how I could take of this at home, I followed their instructions and my piercing looks great! Read Less