Why 4 stars?THE VIBEIt was a very charming place. The decor was really interesting and the overall store felt alive. It was buzzing with conversing people and I just felt excited to be there.THE SERVICEWe went on a particularly busy Saturday, so the place was completely packed. It took about 15-20 minutes to receive help and then a little over an hour to actually get pierced after booking an appointment. Despite the long wait times, everyone was extremely kind, helpful, and friendly. I never felt pressured and all the workers were willing to provide insight and guidance on getting the right piercing and ring within my budget.While I was actually getting my piercing (done by Andrea), it was an amazing experience. Andrea was extremely kind, chill, and really relaxing. I wouldn't say I have very high pain tolerance, but Andrea made the piercing fun and enjoyable despite the pain.Overall great experience & I would come here again! Read Less

WOULD GIVE MORE THEN 5 STARS IF I COULDI came here to get my first piercing, my ear lobes, and so happy I made the right choice to go here. All of their pieces are best describe to be art. Though some of the pieces can get a pricey (not all just certain ones), the design and attention to detail is worth every penny. The customer service is amazing. They walked me through the whole process multiple times just so I understood what was going on. At times they can get busy and you could be there for a while, but if you value great customer service, extremely professional experience and a clean process over a quick and possibly not safe piercing then it shouldn't even be a question where to go; GO TO INDUSTRIAL TATTOOS!!!The shop itself is beautiful; the art and statues are gorgeous and the inside design of the building is amazing. Honestly, I can't see myself going anywhere else if I ever choose to get another piercing. (Wanted to give a shoutout to Nash who works their, was so friendly and nice that I practically felt like a regular to the store!!!) Read Less

Got two piercings here and won't be going back. Both times when I was rung up, the quote when I was looking at jewelry was never the same as the final bill. My friend picked out a $100 stud and was charged almost $200 after the piercing was in, and there was nothing we could do about it. Read Less

Absolutely awesome place! Very professional. I love how everyone was so lovely and welcoming despite the busy schedule (it's a holiday today, many costumers). I didn't mind the wait because the customer service is worth 5 stars. I got my upper ear lobe pierced by Andrea and she was so patient with me with all my questions and curiosity. She took her time to make sure I like where the new pierce will be. She made sure I like it and I absolutely did. Very professional and gentle. To be honest getting a piercing became extra fun and fulfilling because the people are awesome. Keep it up you lovely people! Read Less

Came to get my earlobes pierced. Went to pick out jewelry and I went to the side that the lady with the dreads said was titanium and silver tones. Picked out my pieces and they charged me for white gold that looks like silver. 200$ for ear piercings. Not transparent about prices at all. Felt played. Also waited about an hour and a half to get pierced. The piercer, however, was nice and professional. Wouldn't really recommend. Read Less

My birthday was the other day and I wanted to get a tattoo......So I went to get my first tattoo today (1 day after) with Chris...I walked in to only schedule an appt because I wanted to do it on Friday afterwork (mainly so I could have had a couple of drinks because I was unsure about the pain)...Chris had a discrepency about him working Friday so he could not do it then....he turned to me and said "why don't we just do it now?" My friend egged it on so I did it! He was quick and it did not hurt at all! I cannot wait until this heals so I can go back and have him add on to it and then put a tat on my wrist! CHRIS is the shit, they were very clean and everyone in there was laid back and friendly! I highly recommend Industrial Tattoo for anyone who wants a tat or it's his or her first time!Special K Read Less

I have been getting pierced here for the last 10 yrs. Lysa is my preferred piercer bc she is co-owner and very good and gentle at her craft. I spontaneously decided to drive out from Petaluma to get my septum pierced knowing that Lysa was off. I tried out another piercer Kali and was not disappointed. It barely hurt and she was calm and answered all my questions. I highly highly recommend this place. No matter where I live I make the drive for such great service. Read Less

Decided to take a chance and come to Industrial after experiencing another shop in Berkeley and wanting to see my options as an educated consumer!Industrial is always super packed, and there's usually a queue already forming as I walked through the door. The Sunday I came by it was no different. Looking back at it, I waited about 15 minutes to get helped and another hour and a half to get pierced! So prepare to spend some time here, as it probably won't be a quick in and out visit.So the jewelry selection here is exquisite...LY BOUGIE! There's a ton of variety of pieces that'd catch your eye. The catch is, they're all super expensive, so if you're looking to ball on a budget this place might not be for you. Being the savvy college student I am, I had called earlier to ask about bringing my own jewelry for new piercings. I had ordered a bunch of jewelry to use for new piercings but had every piece shutdown. I was pretty disappointed to hear that my jewelry needed to be sterilized at least one day in advance, so none of my pieces could be used, as I am a student at Davis and had just stopped by on the way to school to get new piercings and wouldn't just casually be able to come back later. Bringing in private jewelry also has another cost added too. So I didn't really end up saving any money really.I then needed to choose jewelry out of the case. I came in wanting a daith, two lobes, and a cartilage..however after inquiring the costs, I cut down to 3 piercings instead...sorry wallet. I chose the cheapest, second most basic CBR with purple gem for my daith. I decided investing in the $45 ring with a cute gem would spark more joy in me (hello, marie kondo!) than a regular gem-less CBR. Of course, to my luck the color I wanted was out of stock, but at least they had pink! Lobe jewelry starters are flatback labrets, so none of those terrible butterfly backs. They were also bougie, as I remember they started at $45 a pop, ouch! However, I got some beautiful white opals. I'm glad they had various sizes and colors, and none of them looked cheap!So then the waiting game began and I got brought in to see the piercer. She was so sweet and relieved my stress about the daith and me hearing that it is the most painful cartilage piercing. With the swift movement of her needle, my daith was pierced. Easiest piercing to get ever! She was super communicative, understanding, caring, and cheerful piercer. It was a breath of fresh air talking to her, and she even sacrificed some money for the shop by urging me not to get more piercings than my body could heal all at once, an effort that made me respect her and the shop more.Coming out, I got a neilmed spray for my new body mods. Although I painfully dropped over 2 benjis in a day, I'm so glad I did it. Even more than a month later, I can't stop from admiring my ear with the new pieces. The quality of jewelry helps it heal effortlessly, and the pieces are beautiful. I don't regret a single cent and the service was great.Overall, I think this shop is less of a college-student friendly business due to its priciness. I think adults working full-time could stomach these costs a lot easier. However, if you're looking to treat yourself here and there, I definitely recommend stopping by and making painfully great decisions! Read Less

Love. Love. Love. Clean. Friendly. How can you be relaxed and professional at the same time? Got 2 nose piercings and had options for different jewelry and was given all the advice and information beforehand and then offered all the necessary cleaning stuff, and emailed instructions which was good because I was definitely adrenaline buzzed afterwards. Was helped by Aurora and Marina and wouldn't have changed a single thing. Read Less

Best place to get your peircings. I went in to get my conch pierced and also to get my helix replaced. My helix was done 10 years ago at another place, both the receptionist and piercer noticed it was at an angle so i took her advice and removed it. The place itself is really clean and set up nice! The jewelry is top shelf therefore expect to spend $$$ it ranges from $60 and up. My conch peircing alone was $240. The experience with Hydi was perfect. I was comfortable and relaxed. Pain was not bad at all and the process itself was quick. She made me excited and was confident about what she does. I want more already and will definitely be back! Read Less

Super nice place to get my ears pierced! I got my cartilage and third love piercing done here with my roommate who got second loves on both sides. They were able to take us in as a walk in since they weren't so busy when they just opened! My only complaint is that sterilising the jewellery took a long time. We were told to wait about 10 minutes but we ended up waiting over 30 minutes! And I wish that they could have told us that first so we could have had lunch while waiting. Read Less

I first came to industrial 10 years ago to get a tattoo. This time, I came for a septum piercing. First off, they are super queer affirming now. One of the first questions I was asked was if the name on my ID was the name I identify as. And on the release form there was a spot to put pronouns. Their new business cards are really cute combined pride/trans flags that are also stickers. The person who helped me choose jewelry was incredibly knowledgeable, friendly, and sweet. Marina did the piercing itself which was super fast and professionally done...and it didn't hurt at all. Literally no pain and it was done before I even knew what was happening. Marina knows what she's doing! This was by far the best experience I've had with piercing anywhere and I highly recommended industrial!Also they can get really busy on the weekends or in the afternoon. I arrived (for a walk-in appointment) at around 2 and it was just before the big rush so if you don't want to wait too long, earlier is better. Read Less

I've gotten pierced here twice and come by here many, many other times to buy jewelry, get a new piece of jewelry put in, or just to ask about the health of my piercing (nothing serious -- these folks really know what they're doing!). Each time the staff has been very professional, informative, and just generally very accommodating to me.Based on my experiences, I would highly recommend getting pierced by Marina. I got my septum piercing from her and while I went in very scared for how painful it might be, she helped me feel secure and even had a great conversation with her.The only downside to this place is that the wait can be kind of long and unpredictable. I've had times when I've gone in waiting to get new jewelry put in and been told that I would be waiting about 15-20 minutes had to wait over an hour. Other times, though, I've been in and out in a matter of 20 minutes. I would definitely err on the safe side, though, and clear my schedule for the next few hours if I coming back here. Read Less

This place is really great for what they do and what they offer. However, I've only had experience with their piercing side. They have a great selection of high quality (and high end) body jewelry. The front folks are knowledgeable and attentive. My only issue with them is their lack of preparation for crowds. I waited over an hour and half just to have my jewelry changed. They were very understaffed on a Saturday. You would think that they would prepare for the weekend crowds accordingly. It felt as if they even forgot about my place in line at some point after I pointed out that people that had gotten there after me were being attended before me. They kept saying a another piercer was going to show up "in 15 mins"... but never did during my hour and half there. This last experience with them left a bad feeling. Piece of advice- don't go on the weekend (even tho that seems like the logical time to go as working folks). I hope they hire more staff or become better organized with how they triage clients. Read Less

Going to a tattoo & piercing studio can often times be intimidating. Everyone is so cool and alternative and clearly cool with pain and a lot of times you're met with attitude like you're the squarest square of the squares that ever squared. But not here. At Industrial Tattoo you'll walk in and be greeted politely. Welcomed even. No matter how square you might look. You'll often get your own personal ambassador to help you with what you're looking for and answer your questions and they never make you feel like they have something better to do. I've come here for nostril & septum jewelry probably a dozen times. They offer an incredible selection and work diligently to make sure you're both comfortable and happy in your experience and end result. I've also come here for eyebrow microblading but to be honest it wasn't my favorite and I ended up going back to my old shop to get them redone only a few months later because they faded so quickly. I think it's a great option if you like a real natural brow enhancement and are unsure about more permanent methods, but I like my brows to be on the heavier side and more prominent side so I think it just maybe wasn't a great match for my personal brow style but great for others. The piercing people I've met here are not just kind, but humble, even... which is something I have not experienced with piercers at other shops. They do their very best to educate you so your piercings and tattoos will last and keep you in good health. I've seen a few times where students came in wanting a piercing that requires a fair amount of upkeep and could involve some complications with your dental health and the staff here were great with explaining the risks and that there's a waiting period for certain types of piercings so you can think about the possible long-term effects, but they do it in a kind way and from experience because they want you to know what you're getting into and be fully informed of the risks as well as benefits. Read Less

Y'all can stop looking for a shop now because let me just tell you-THIS IS THE ONE. I usually don't go out of my way to make sure I review every place I go but this just hand down needs to be said. This place rocked. The nice piercer, Hydi, rocked. Cleanliness rocked. Selection of jewelry was solid. Customer service solid. Prices were build your own so just ask questions even though everyone's very open about every pieces price and don't be afraid to ask about more modest prices because they'll point you in the right direction.I came here off of a friends recommendation and thank goodness I did! Im so impressed with the work Hydi did for me- the tinniest TINNIEST bit of swelling/redness the first day-now down to nothing and I am going on day three plus I have ZERO pain/sensitivity?!? I'm not even afraid to pull on a shirt after this fresh piercing because of the complete absence of pain. I have 10 piercings total and the majority of which were done at other shops around the Bay Area. They have always been very swollen and sensitive to everything and completely uncomfortable from the get go. Often for weeks on weeks because the new piercing is so irritated.Hydi totally changed my standards for piercers/piercing experiences and I will be returning in the near future. Might even get a tattoo here. Read Less

Loved this place for various reasons! But, first, just want to say that this place was highly recommended by my brother and his fiance and I couldn't be happier with choosing Industrial to get my nostril piercing! I'm already wanting to get more piercings and I don't even know how to go about maybe getting it done elsewhere because Industrial set the standards so high for me. I've postponed getting the piercing for a few weeks because I was so nervous about possible infections and all, it is after all smack down the middle of my face, but I felt comfortable as soon as I walked in.Cleanliness - as soon as you walk in you can sense the vibe of the place, and definitely notice how clean and sanitized they keep their place. Each client get to have their private area for piercings and tattoos and I appreciate that so much! Nothing worse than being seen of how nervous you're getting lol.Font desk - it was a bit late when we went, ~6:30pm on a Saturday so I understand that the receptionist was tired; she wasn't rude, I could just sense she was just about done with her working day.Choosing jewelry - first of all, the prices are pretty steep, but with the quality service I got and no infections per their care instructions (knock on wood), the prices of their jewelry's worth it! They have plenty of options in my perspective and the ladies were so patient with helping us look for our desired jewelry (a friend was with me to get her cartilage done)! Piercing process - there are 2 individuals. The first (Nash for me) explains your care instructions and marks your piercings. This is why I think Industrial is so great - they're patient with the markings, asks for your opinion, makes suggestions and doesn't rush you - AT ALL. I also absolutely LOVE that they talk about the anatomy of your body and whether or not a position would work or not, I can't even express how much I love this - a business's honesty is always a PLUS. The second individual (I forgot her name :() walks through what's going to happen during the piercing itself. I loved her. She makes you feel comfortable, makes sure you're okay before AND after the piercing and converses with you throughout the whole time; I loved the feeling of being a part of something and Industrial was all of that and more!Leaving the place - well, you know, I hate the payment part but what can I do, LOL. You pay for quality, right?I'll definitely be back!!! Read Less

James is amazing! I love the fact that he doesn't try to talk your ear off while getting tattooed, especially in a painful spot like the ribs. Super clean lines and gets it done quickly. Even with my upcoming move to SoCal, I will be coming back to Industrial to get more work done by James. Read Less

I liked the vibe of this place. Each of the staff members seemed knowledgeable and accomodating but I was slightly bothered by the wait (no appointments ). Although my experience was quite short, I liked what I saw in terms of selection, number of staff members available, and waiting area. I would love to return and provide a more comprehensive review. Although my appointment was just a check up and not a piercing, they didn't seem to have the same level of detail as a record that I got from another place. I'm glad I had that first place's info so that industrial could add their information to the record. Looking forward to getting a piercing here! Read Less

I got my lobes pierced recently at Industrial and I'm glad I had chosen to go to Industrial. My friends had raved about Industrial, and so I decided to give it a shot. I went on a Sunday around 3p, and wow the place was packed. The wait to be pierced was around 1.5 hr, so if you want to be pierced fast maybe coming on a weekday or morning weekend would be better. Nash helped me at the front, and he was so kind and patient in answering all of my questions. I was a little nervous about the piercing since I really did not want any infections, and he walked me through everything. Andrea pierced me, and she was very patient in allowing me to make sure the markings were where I wanted to be pierced. She was very detail oriented and careful. The price was definitely steep, as a simple 2 lobe piercing for me came out to be around $220. The service was around $35, but the earrings for me were $75 EACH (18k rose gold studs), along with the soap and saline spray they had for aftercare. My experience was overall wonderful, and I'm happy with my piercings for now. Some slight cons: I think the prices are steep, but hopefully that is due to the quality of earrings they have. And the wait time was quite long, but that definitely depends on when you go! Read Less

The white girl receptionist with dreads is a person who exudes negative energy and treats people of color like myself, like shit. I left a lengthy feedback response privately with the shop but I just want to warn other PoC--if you see her behind the counter, come back another day. That woman is a racist pos.Otherwise, everyone else is lovely and I am sorry to leave a 1 star review. It will change once she has been fired. Read Less

Definitely my favorite place to get pierced!  Everyone is super friendly and professional, not to mention the jewelery selection is beautiful!  They really care about doing a good job including cleanliness, asthetic (including long-term look), and customer satisfaction. Read Less

Came here on recommendation of an Oakland tattoo shop. Worst choice I've made in 2019. The lady with dreads at the front sucks. Rude, not helpful, not knowledgeable. Stares at you with a blank expression while you're talking to her ... does not have knowledge of the inventory. The other two ladies at the front seemed fine. People who come in also suck. People come in demanding service even after being told there is a service line at the front desk. Nice selection with variety in jewelry though. Can't speak on the tattoo artists or the piercers, sure they're perfectly fine. My piercer was just changing jewelry so nothing to say but she looked like she really didn't want to be there and I was not shown my jewelry until after it was changed. Maybe just a long day, who knows. Overall, the vibe of this place sucks and the front desk service sucks. Read Less

About a month ago, I decided to finally get my cartilage piercing. To some, this may not be a big deal, but for me, it has been something I've been pondering on and off for about 10 years. Talk about procrastination, right? While the piercing cost for Industrial was a bit higher than I expected,at the end of the day, I felt like it was worth it for their excellent customer service and the quality of my piercing (no infections! :)). They don't have a wide selection of earrings, but they do have the basics. They were very patient with me while I was choosing my earring which I greatly appreciated. In terms of the piercing process, Andrea was extremely patient and kind. She clearly explained everything to me and the pain itself was definitely not as bad as I imagined. In fact, I would compare it to the same pain as ear lobe piercing. She was also very thorough in explaining the aftercare process. (Fyi, they sell piercing saline spray at Industrial).Since my piercing is healing so well right now, I'm already thinking about getting my second cartilage piercing lol! Read Less

This is definitely and overdue review. I can't recall how long now I have been going to Industrial, but needless to say it's been years and I handle all my piercing needs there following a referral from a close friend.Prices are a little steeper, depending on what you're looking for, but it's definitely a case of you get what you pay for, and you will not be disappointed.All of the staff is very knowledgeable. Every time I come in, I learn something new about my piercing, aftercare, or jewelry. And they are extremely helpful at troubleshooting issues that might have been cause by other piercers. I have gotten feedback on a piercing that might have rejected had I not taken the advice, and also learned how to make do with a funky piercing, pierced elsewhere.I have gotten compliments on almost all of my jewelry from Industrial. And not just the "oh that's cute" but more like "AWEEEE I'm amazed that is a fascinating piece" staring at your jewelry kind of feedback. 5 stars, every time. Read Less

I absolutely LOVE this place. I've gotten 9 piercings here so far and have never been disappointed. This place is very clean and the staff is incredibly friendly. Andrea and Marina are my favorite piercers because they're super professional and take the time to answer any questions you have. The jewelry selection is quite good and they have a large selection of jewelry for those on a budget. My only complain is the wait time to be seen because they don't take appointments for piercings, only tattoos. I've had to wait over an hour to be seen before so I suggest you arrive right when it opens if you don't want to wait long. Read Less

Hands down the best tattoo shop in the bay. Period. I was scared to get my first tattoo because i didn't know how it would go and who would be the best fit to do it. Staff here are wonderful and sweet hearted, already such a warm welcome!Now about the tattoo, I went for a full forearm piece with Hayley as my tattoo artist. The finished result was beyond expectations, I couldn't be happier than to have come here for my first tattoo. For anyone looking to get a new tattoo or piercing, please check this place out, you will not regret it!!! Read Less

Stopped by the shop with my boyfriend while we're in town because he wanted to get a piercing, and growing up here I had heard nothing but great things about Industrial.We stopped in and started talking to the folks at the check-in desk and we immediately felt at ease. The atmosphere is very calm, professional, but also hip and super well laid out. We found the jewelry that he liked, but neither of us was particularly fond of the end piece on one end of it. Without hesitation, we were presented with tons of options that they said they would swap out for what actually ended up being cheaper than the original piece. That was absolutely awesome!The piercer who pierced my boyfriend was Marina, and she was absolutely fantastic! She answered all questions, even some that we didn't know we had! After that, she was so careful with placement and making sure that he was comfortable which is super important to us. We were in and out of Marina's room in probably under 10 mins and left feeling confident that he knew all he needed to take care of the piercing. I hope to get a piercing sometime in the near future and if I'm in town, I'll absolutely be getting it done at Industrial! Read Less

My friends and I had a couple places in my mind when she wanted to get a new piercing and landed on this one after a recommendation from another friend who frequents here. This was one friend's second time ever getting a piercing and the other's first (I've had loads) and they had such a positive experience! We were cared for by Ali at the counter and Marina did the piercings - both of them were top notch! I bought some new jewelry and we all for sure will be back! Read Less

I went into Industrial today because I had a mishap with my nose piercing. It had gotten caught on a zipper, from inside my nose and pulled the stone into the hole and then got stuck.I couldn't push it through in either direction!Natalie (I think that was her name) popped it through and changed my piercing with skill! Very little discomfort and gentle! I've been going to this place for many years and have never wavered with another piercing studio! Their selection of jewelry is incredible and unique! Read Less

This place is AMAZING! I had my nose piercing changed from a stud to a hoop and they did such a great job. I have some scar tissue from an injury I had with my piercing, so I was afraid that the process of taking the stud out would hurt. Marina helped me out, and she was so gentle and did it with minimal discomfort. The staff are super professional and welcoming. I highly recommend this place! Read Less

I came in with a friend to get our ear lobe/cartilage pierced after reading many great reviews. Cleanliness and good customer service were very important to me. I am extremely nervous of needles, and to say I was not an easy client is an understatement. Lysa did our piercings, (and was joined by her fabulous assistant) and helped me get through the anticipation and fear of the pain, which thankfully wasn't bad at all. They had an awesome selection of jewelry options and the shop was so nice, and extremely clean. All the staff was so professional and answered all my questions (and I had a lot of them!)They gave us extremely thorough after care instructions which I really appreciated. I will recommend this place to all my friends, and if I'm ever brave enough to get another I will be coming back here! Read Less

I've been coming here for YEARS literally almost 10 years. I've bought MANY MANY jewelry from here, expensive and overpriced yet I stayed loyal. I'm sooooooo annoyed and upset. 1. They only have long stem nose rings that they can't cut and file for you.... 2. The guy who removed a simple nose ring was using the wrong tool, pinched my nose, now it's red and ugly. (This piercing is about 4 years old and was completely healed.)3. I also have an ugly keloid scar on my neck which before was removed I did not have. 4. I ordered a piece and was told I would receive a call and never did... waited 3 months! I'm not calling them to ask if it's been received, not my job. (Thank goodness I didn't put down a deposit)I don't think I'll be coming here anymore. Sad to say bc the owner is super cool but scar after scar when the piercing was just fine before.... not worth the money. Read Less

Had THE best experience at Industrial yesterday evening. I was looking to stretch out my nose ring because I'd taken the jewelry out several months ago and was in need of a replacement piece. Not only did they let me peruse through the stock near closing time (yes, I fully acknowledge how obnoxious I most likely came off), but then had me make sure I was absolutely in love before I walked out the door. I changed my mind about the piece I selected and they kindly accommodated my last minute request. Since moving to the bay 12yrs ago, I've remained a diehard supporter of Industrial because the customer service is always on point and the artists are always knowledgeable, friendly and have swiftly execute the tasks. Love my new piece! :) Read Less

I got two upper earlobe piercings at Industrial and i can't recommend them enough. I had wanted additional ear piercings for a long time, but was wary because my primary ones still give me trouble some 15 years later. I thought part of this was due to my body simply not responding to piercings well, but now I know it was caused by a crappy job done with a piercing gun, cheap jewelry, and adolescent habits about wound care. I am also afraid of needles. But every single Industrial staff member I spoke to during the piercings (got them 3 weeks apart) were supportive and empathetic; I never felt silly or like I was being judged for being apprehensive. They also explained the process, told me about how updated methods will make the healing a breeze, and busted some piercing myths. The process was so easy, even somehow enjoyable, thanks to their expertise. And when I first walked in I thought I might have ended up blacked out! Most importantly, my ears are healing very well. Also, their jewelry selection is top notch. But be careful, you will fall in love the beautiful, made-in-the-US pieces. And they are pricey. However, they're also top quality. Read Less

The folks here are always super friendly and helpful. I've only been pierced and purchased jewelry, so I can't rate their tattooers. Such a pretty selection of Maya and BVLA jewelry. And it's rad they will put the jewelry in for you too. My go to for body jewelry. Read Less

Somehow... My friends and I decided to have a girls night where we got our ears pierced. One of our friends decided to check out places in Berkeley/Oakland, and found this one! It's right off of Telegraph, where all the college students are! We didn't have any trouble finding parking. The shop itself is SUPER clean. Spotless, inviting... everything you could want. The jewelry on display is super gorgeous.Nash helped us out at the counter. Nash was so nice, informative, patient... I probably asked some dumb questions, but they didn't make me feel dumb. I decided on a helix piercing.Marina helped us and she was just... amazing! Personable! Funny! The best! They do not use guns on your ears. And the processes was quick, clean, and relatively painless..... I wasn't dying, hahahaMaybe like a shot. My helix is looking fabulous. And I LOVE the stud I picked out. Read Less

Industrial, Industrial oh how I love thee! I mean phenomenal customer service and support, clean, beautiful set up, private along with one of the best jewelry selection, I've seen in any store.  A Friend and I have been looking forward to getting our, nose pierced for months and had our eye on another business in San Francisco. We tried going there and amongst many reasons just did not work out and I have to say that I'm glad I was wise enough to settle on a business that obviously needed to get it together! Looking into Industrial was on of the best decisions ever! Amazing staff and if I ever put another hole in my body I know exactly where to go! Read Less

I came to get my ear lobes pierced (first time piercer!), and overall it was a pleasant experience. CONS: Customer service was alright. I came in, but no one really offered to help until I found someone myself (someone ended up helping a group that came in after us, but no biggie). Biggest con I would say is that they aren't super up-front about pricing. As per other reviews, you really have to be proactive about asking questions, such as what material the jewelry is made of, and the pricing of the jewelry and the piercing itself. Thankfully I did a lot of extensive research, so I knew exactly what kind of metals I wanted for my jewelry, what the aftercare procedure would be like, and double checked with them on pricing.PROS:Aside from that, I can tell that they take their job very seriously and professionally, and do a great job with the piercing. The jewelry, although on the pricy side, were made of really high quality metal. I got little gold triangles, with the needle portion being made out of titanium. They came out to $75 per, but you're definitely getting the quality you pay for. As for the piercing portion, they had a waiver for you to sign before you go and get pierced, and after the piercing they give you a little guide for after-care. My piercer was really sweet and took a lot of care to make sure everything was sterilized and the placement was where I liked it before she went ahead and pierced my ears. She also made sure to give me a chance to ask any questions before going ahead with the piercing. The process was really quick and painless, like getting a shot in my earlobes (ok that sounds kinda scary, but really just a pinch on the ears).They have some soap and saline spray available for purchase. I read in some other reviews that they gave out something for free, but they probably stopped doing that. Overall, a very trustworthy place to get your piercings done. If you have the budget, and you're really well-prepared going into your piercing, then I'd say this is a good place to go. Read Less

Got 2 tattoos here so far and really enjoy working with their friendly staff. Joe worked on my first one and i am not sure if he is still there anymore. He was fun and easy to work with. Felt comfortable the entire time.Hayley was a pleasure to work with. She did an amazing job on my newest tattoo. This was a bigger piece so I was a little nervous that it would be harder to do and to get it perfect but she did an amazing job! Provided great after care tips as well. Will be recommending this to friends in the future! Read Less

I've been to Industrial twice now- first time for my left helix, second for my right double helix, and both times were great! The staff is really friendly and helpful, and are willing to answer any questions you have. Marina pierced me and she did an awesome job! I love how all of the piercings look, and she made sure to explain everything going on. Everything is super sanitary, and all three piercings have healed/been healing just fine without any problems.Some people may find the price for jewelry to be steep, but honestly I think it's worth it for the quality that you're getting. I'll definitely be going there for any future piercings! Read Less

****Best jewelry  selection In Berkeley ***The shop gave me a spiritual eclectic meets hipster. Swear - they have beautiful terrariums hanging from the ceilings like the front cover of urban outfitters magazine  with Little mini Buddha (?) statues surrounding the area. Love the arrangement! Huge glass cabinets with every piece of jewelry you can imagine :-)Great parking- on Dwight Way so it's more residential Soooo I joined 2018 and  bought a $55 gold plated nose bone stud and let the gross corkscrew go-no insertion fee . Contemplated the beautiful hoops BUT I don't have the right piercing (too high on my nose )The bad:Wait time was ridiculous. 1 hour + for a 5 minutes insertion . I guess business is good ! Read Less

I had my tattoo done by SeeSee last year. It's absolutely gorgeous, and I appreciate that she was able to design me a nice, simple floral tattoo. She is really kind and respectful, and the whole process was amazing. The rest of the staff were also really nice. 100% recommend. Read Less

Today I got my nostril pierced at Industrial Tattoo’s Berkeley site and I had an absolutely amazing experiencing. The man and woman that helped me at reception were both kind and understanding when I switched my ring choice even after the sterilization process. They were patient and supportive and I felt completely comfortable during the entire experience. The store was clean and inviting, with a great selection of rings and other jewelry. My piercer, Lysa, did a great job of making me feel calm and safe during the piercing and was very personable and gentle. I’m a minor so one thing to keep in mind is bring your parent, birth certificate, and I.D. or they won’t be able to pierce you. If you’re interested in getting a piercing I highly recommend Industrial Tattoo and Piercing. Read Less

I was scared to come in bc last year I had a terrible experience at Belmont Tattoo with 4 piercings that I had gotten. Came here to get 3 helix piercings in my left ear and I couldn't be happier. -clean-organized-friendly and knowledgeable staff -great jewelry assortmentJosh was the piercer the day I went in and he was super professional, informative, meticulous and patient. The actual piercings didn't hurt as much as I had anticipated. I couldn't be happier and can't wait to come back to get more piercings in my right ear.Thank you!!!!! Read Less

Four stars only because I had TWO earrings fall out and be lost within a couple weeks of switching jewelry or a new piercing... That was frustrating given the fact that this isn't hardware I can remove myself and should never have been able to fall out. I feel like there needs to be something done or some policy change because this is expensive stuff! With that said: GREAT staff. Friendly at helpful at the front, either ringing you up or helping you decide on what hardware to invest in and what to pierce! Other than the issues noted above, I would still come back. Very professional here, very clean. You are made to feel welcome and comfortable. Tons of jewelry options to pierce with or purchase to upgrade your piercing game!! Read Less

The first day I visited Industrial in Berkeley, I was greeted right away by Nash. He was so attentive and knowledgeable. I had so many questions and he answered them all. As a customer, it is my responsibility to ask all the questions that I need to know about before I do anything. It is really not their job to volunteer information. I mean, all the info the public needed is already in their website. It was not my first time being pierced. In fact, the reason why I went to Industrial was because of a different piercing shop which I was not happy with. I had this gut-feeling and didn't want the previous piercer to do my Philtrum. So, I made my research, and decided that Industrial would do a better job. I was right.My Philtrum and Septum were both done by Josh, and they aligned perfectly. Josh also noticed both of my Daith were too shallow, so I agreed to have them redone. I just have to be patient with all the healing process. I'm also thankful for Marina and Andrea for resizing my nipple bars and tongue bar respectively. Andrea also helped with my ear stretching. I also love the fact that they will turn me away and won't pierce another spot on my ear because I'm healing something else. Other shops will be doing something like pay only $100 and pierce 5 spots all at the same time, which is actually not good for one's body. Anyway, I salute Industrial for caring. It takes time to acquire a nicely healed piercing. Be patient.I'm definitely very impressed with all the jewelry they carry. Wow! I'm afraid to buy cheap jewelry because I don't like them tarnishing. And yes, cheap jewelry do tarnish on me. I end up having blackened skin underneath said jewelry. I'd end up throwing them away. Ugh. I'm a fan of White Gold, high-grade Silver, and definitely my BFF = diamonds. HaHa! Industrial has them all. ***Starry-eyed***They have impeccable customer service. I ordered jewelry from them without any problems whatsoever. I'm excited to go back and do more piercings! Actually, I just love all the jewelry. I highly recommend them for all your piercings. The wait is definitely worth it. Your body is so worth the patience coming from you. Read Less

I had a wonderful experience at Industrial! I was a walk in looking to get my nostril pierced. I spoke with one of the employees for about 10 minutes while we went over the consent form and then she went over the prices of the jewelry and helped me decide on one. I waited a little bit and was called back by Heidi. It was relatively painless coming from someone with an incredibly low pain tolerance! It looks super cute and it all went smoothly, I have no pain a day later and I was given very helpful instructions on how to clean and maintain the piercing. I definitely plan on coming back for future piercings! With the piercing and jewelry it came out to about $75. Read Less

I always love coming in here! The staff is SO friendly, accommodating, and helpful and really makes you feel welcome at the shop. The jewelry selection is incredible, and such wonderful quality. I visited most recently because I wanted a conch piercing. Ali helped me pick out a beautiful piece of jewelry by BVLA and Marina was my piercer for the day. The piercing was painless and perfect, and is healing really beautifully. The wait can sometimes be a while because the staff takes time to make sure every customer has all the help they need, which to me is something totally valuable and worth waiting for. Just keep it in mind when planning trips and parking. Every time I visit I walk out with something that I love, and I never hesitate to bring my friends (and my mom) here for all our piercing needs! Best piercing shop I've ever been to and I've been to LOTS! Read Less

Would give more stars if I had the option. Andrea was really really really incredible. So authentically friendly and clearly amazing at what she does. I went in to get a difficult piercing done and she absolutely nailed it. I'll definitely be coming back here the next time I need something pierced. Read Less

I went into Industrial tattoo to get a piercing and had a wonderful experience. The staff was very welcoming, positive and helpful. Andrea was my piercer and she's so awesome. She gave me my new conch piercing. She also helped to reopen my second piercings that had closed up some years ago. She has great energy, and helped me to relax and not stress about the pain of getting the piercings (which was minimal). I woud definitely go to her again for any other future piercings. Read Less

The piercers here are great and super professional. They make you feel safe and comfortable and they're very clear on aftercare. I've gotten four piercings here over the past five years and had absolutely no issues. When I did have a few questions during the healing process they were happy to take the time to look over the piercings and give me advice.That said, their desk staff is absolutely terrible. Today I watched them forget about a woman who'd been waiting a full hour only to treat her badly when she asked what had happened. She told the staff that a few people who'd shown up after her had been seen already and they acted like they'd never seen her. One of the employees asked the other two if they'd been the one to help the customer, both said no, so she went in the back of the shop and didn't return for so long that the woman just left because no one had bothered to even answer her question about what had happened or tell her when she'd be pierced. Not long after, the piercer came out to ask what had happened and one of the guys at the desk semi made fun of her for leaving when he went to see if she and her friend were still outside. During that time, I had been waiting to have jewelry changed, I was getting three gold earrings, and about ten or fifteen minutes later during my wait I changed my mind about one of the ends. I asked the man who had helped me if the jewelry had been sterilized yet and he told me no and that I could switch one. So he went back to collect the earrings I'd chosen and instead of bringing them back he said, "So actually you can change the earring but you'll lose your place and be in the back of the line again." Even though, like I said, the earrings hadn't been sterilized yet. He told me it would be another 30-45 minutes (which is what I'd already been waiting) so I opted to leave. I didn't push back or ask why, I just really felt like it wasn't worth making a fuss. He was pretty nice about it but why would anyone buy $300+ worth of earrings just because they'll lose their place if they want to switch one? I probably won't be back, it seems like even with the staff changes they just can't get it right. A few years ago, I ordered a custom gold hoop for my conch piercing which was going to take a few months to  arrive. The woman who helped me charged me the full price of $110 instead of just the deposit (which would have been $50). When I went to pick it up, that woman had been fired and they were no longer using the same record keeping system so they at first told me they had no way of knowing for sure that I'd made the purchase of that item, even though I'd brought my receipt with me.Experiences like these make you wonder why you keep going back to a place. Again, I've had nothing but positive experiences with the actual piercers but that almost doesn't matter when your desk staff is THAT BAD. You don't just lose money on the individual who walks out, you lose the money of their potential referrals, you lose money on any future purchases they might have made. I do want to say that the desk staff does seem geniunely nice, but nice does not equal competent. Read Less

Amazing experience! Was pretty nervous to get my first cartilage piercing, but any nervousness totally evaporated as soon as I started talking to the folks behind the desk and needle. They’re great - friendly, knowledgeable, and super patient. I’m so happy with my experience at Industrial that I wrote my first Google review, because they totally deserve it! Read Less

I have had wonderful service and treatment by Marina and Josh.  They are so patient and knowledgeable about aesthetic placement and aftercare.  They are true professionals and sincerely care about their clients.   I never felt rushed.  What a positive experience! Read Less

I accidentally parked at a 20 minute parking meter nearby ;/ what the hell; I walked in anyway because I wanted my septum jewelry changed out. They were friendly, showed me several options, let me use the restroom while waiting, and had me in and out in a flash before my meter expired!! I am so freaking impressed by this place. Great selection of jewelry; top notch piercers, friendly staff. Love,Love, love, will def be back Read Less

I had my daith & nose pierced by Lysa. She was amazing & made me very comfortable through both piercings. Her placement & skill are spot on. I would definitely recommend her to anyone & will return here myself. I also loved Ali (hope I got her name right!!) she greeted me & my friend when we walked in and helped me with forms and choosing jewelry. Just a great experience overall. The place has a fabulous vibe. Read Less

I got my first piercings (2 lobes, 1 helix) here after thoroughly researching all piercers in the area. The staff is very professional and helpful, and the interior is very clean and beautiful. The wait can be a little long as a walk-in (I believe it took about 45 min to an hour from walking into to get pierced, but that's also factoring in signing forms and choosing jewelry). I got pierced by Josh, who answered all my questions and concerns and helped me feel comfortable through the process. All in all, the piercings themselves were very smooth and nearly painless- I've had flu shots that were worse.In the months after getting pierced, I've also been back several times to purchase aftercare supplies and to just get checked out when my ears have flared up. Every time, the counter staff have been super helpful!Pricing-wise, this is definitely not the cheapest place to go to, but the jewelry is all very high-quality, and I think piercings are worth splurging a little on because it is your body, after all. I would definitely recommend Industrial! Read Less

Yesterday my bestfriend and I decided to do a walk-in around 5pm to get our tattoos. I've been here a few times for my piercing but it was my first time here for a tattoo. As soon as we walked in we were welcomed by the workers out in front. We had our consolation with one of the staff members who helped us with the font of our tattoos and made sure we were satisfied with the sizing & style. As soon as our consolation was done, we filled out our waivers and was shortly introduced to our tattoo artist Steph. My bestfriend who was getting her first tattoo was extremely nervous, especially for getting it on her ribs and has low pain tolerance. Steph took her time to place her tattoo and began proceed with the ink. & let me tell you, she was great! We both love her personality and how she made us feel right at home. She talked to us through the whole way until our tattoos were done and cleaned up. I can't wait for our new ink to heal! It's beautiful, thanks industrial! Read Less

I first went to industrial with a friend who very confidently swore to me that I should never go anywhere else for piercings and jewelry. She knew the look I wanted was becoming a many year search and I was starting to loose hope. Cheap earrings were causing reactions in my ears, and all of the basic jewelers had the same stuff.I WAS SO STOKED walking into Industrial. They had everything I was looking for and provided an incredible, professional team to make it happen. From the minute I walked in, slammed with a crowd, the team at the front guided me to the right jewelry and helped me understand each of the piercings as if no one else was around.Not only did they help me plan the right pieces and location on my ears but they were super up front about cost and expectations. This has been amazing and consistent every time I have gone in over the past year and a half. Each time I wait about an hour-ish but this allows for preparation and sterilization of the new piece I purchase at the shop. So. Absolutely. Worth. My. Time. I would wait longer if needed. The facility is in tip top order and every member of the team I have worked with has abided by strict sterile technique (as a practicing surgeon, I was so impressed) It is very clear that the team here takes pride in their work and they hold themselves to a very high standard.I am so lucky to have met so many wonderful people who have helped me achieve the look I was working for.  As my goals and look evolve I know I have a place to go to that will help me achieve them. Shout out "Yas Queen!!!" To Marina, Lysa, Nash, and Sprout - because you all made it happen! Read Less

This place is so Zen. I stopped by after work to get new peice for my conch as the one I had fell out and I recently had gotten it done a few months back. People here are super friendly and they really took time to explain and show the type of pieces they had available. I did let them know my price range as some peices where a bit pricey and they made sure to show me what worked with my budget.Ultimately I got a custom peice made specifically for the shop, I also ended up getting my daith pierced by Lysa. My wait was longer than expected I got there by 3:30 and wasn't seen until 5. BUT the service given and time taken to make sure the process I picked worked for me where worth the wait. Read Less

Sadly disappointed to write this review. Back in November of last year I contacted Laura for a tattoo, I had been following her work since 2013. I was excited to get a response back and discuss what I wanted. It took me a while to get back to her, but when I did this time she had some one assisting her by the name of Derrick. Flash to March, I reached out and apologized for ghosting and sent in samples of what I wanted. It took a couple of weeks for a response. I then emailed again and got response asking me to send the samples again. This also took a while to get a response again, so I thought of starting a new thread and sent the samples of what I wanted again. This time I got a response and dates to book a consultation. Alas! I did get a confirmation the night before the time I scheduled, last minute but all good. The consultation was great and I discussed what I was looking for and she traced one of my calves. We then got to discuss the nitty gritty, how much this will all cost. Laura told me her hourly rate of $300 and that she works with budgets. I gave her a budget of $500-$600 and then she paused and said that is less than she normally does. And apparently has a minimum of three hours aka $900. I wanted to support and I understand that she needs to make a living, but the tattoo I was asking for was not a three hour tattoo. I tried to work with Derrick via email, with him being the go between Laura and I. I even offered to come  in for another consultation to try and understand the pricing and what i was looking for, only to say that I should seek other artists with my budget. I would have spent $600 per calf, which I think is more than reasonable. Even when I had consulted other tattooists, they had agreed that what I wanted should not be more than an two hours per calf. But the thing I learned the most and hopefully they will too, is that you need to be upfront about pricing and not say you work with budgets, when in fact you don't and have a minimum of three hours.P.S. I also experienced that ignored thing when I came in there, even with an appointment. Read Less

I had an extremely disappointing experience with Industrial Tattoo. I went into the shop around 5:30pm on a Thursday evening for a double second lobe piercing. One of the employees had me fill out a release form on the iPad, and then instructed me to go and select my jewelry. A second customer came into the shop, and she began helping her. A new employee came over to help me and we talked a little bit about the size of the stud I wanted for the piercings.After I selected my jewelry, Josh pierced my ears and I went to pay for the piercing. The cashier told me the total would be over $100, which was confusing because I had read online that the piercing cost would be $35. I asked her why the price was so high, and she told me that it was because of the jewelry I selected. Prior to this moment, of the employees had mentioned anything about pricing to me, for the piercing or the jewelry, so I had assumed the total cost would be $35 as stated on the website. When I told her that, she told me that it was my responsibility as a consumer to ask whether the jewelry would cost extra. She also told me that the website states that jewelry is not included in the piercing fee. However, I missed this information because it's at the bottom of the page, and I checked the prices before coming to the store on my phone, and didn't scroll past the top of the page with the piercing fees.Regardless, though, the employees should have mentioned the pricing to me, especially because the jewelry was going to be even more expensive than the cost of the piercing service.At this point, at least 4 employees were gathered around me as I explained that I  had not walked into the store prepared to spend this amount of money on the piercing, and, had I been informed that it would cost this much, I wouldn't have gotten the service. The employee then offered me a discount, bringing the total down to $78. However, I explained that this was still more than double the amount I was prepared to spend. She told me that I couldn't walk out of the store with the jewelry in my ears, and we agreed to have Josh remove it- as this seemed to be the only way I could avoid paying the full amount. However, I was still asked to pay $35 for the piercing fee, despite the fact that the piercings were unusable and closing up. I walked out with two bloody holes in my ears. The fact that the employees made a mistake in not informing me of the pricing was in no way my fault, and yet I still had to pay for the service and waste my time. I now have two scabs forming on my lobes. I contacted the manager to request a refund to remedy my bad experience, and she responded with an extremely condescending email which is attached below. Read Less

Great experience getting my helix pierced! The place is popular so it was a bit of a wait. Got s super cute gold post and the staff were able to explain to me why my previous piercing from another place had not healed properly. The service charge was only $25 and the whole place was very clean and organize. I definitely will go again for my next piercing! Read Less

Great customer service, excellent selection of jewelry, fair prices. Josh was great at helping me put in my new jewelry and the people up front are super friendly right when you walk in the door. I'll definitely be back here for all my jewelry and tattoos. Read Less

I love this place! I've been here twice, the first time to get my 2nd pair of lobe piercings from Marina, and today I went to get my helix piercing. Lysa helped me and she was so sweet and so friendly. The people are very patient and so professional, and even though I'm quite a newbie to piercings I didn't feel intimidated at all. On my way to the shop today I was catcalled by a random man and he yelled something racist at me, so I was visibly upset when I was there. I wanted to explain to Lysa that I was not moody because of my being there, and told her what happened beforehand. She and everyone else at the store was really sympathetic and sweet. Lysa gave me the saline spray for free because she felt bad for me. As simple as it sounds, that act of kindness and the lollipop really made me feel better. I would 100% recommend industrial to all my friends, my roommate and I are both big fans of this place. It might cost a little bit more but we figure it's worth it for something that stays on your body for so long! Read Less

I had planned on getting my tragus done at Industrial for a really long time and finally decided to come in for the first time. I did have a fairly long wait but I expected it since I came in on a Saturday night. Every worker I interacted with was lovely and professional. I was pierced by Marina and she was awesome! She was personable and very good at keeping the work station sterile. I wasn't feeling nervous about the piercing but she made it even easier and relatively painless! Based on the reviews, I also kept in mind that I would probably be paying a lot for the jewelry. Granted, I opted to choose from a cheaper palette, but I was pleasantly surprised at my total. I was prepared to pay a lot more than I did.Will definitely return for all future piercing needs. Read Less

Had a pleasant experience getting a new nose stud with a treadless flapjack. The space is clean, the people are patient and professional. The person who rang me up broke down the charges for me when I was confused.I've seen it pretty busy, and was lucky when I went this time to only wait about 15 minutes for the piercer to be free. First timers check in on yelp and save like 10% off Read Less

I've gone to Industrial for three or four piercing by now. My first time was probably around 2008 or so where I got an industrial bar in my right ear. Something was off and it never quite healed all the way, but I think it has more to do with my ear than their work. A few years ago I went in to try to swap out a conch piercing with a different earring. The person who took a look at me informed me that I had keloids that I couldn't see, but they were dangerously big and needed to be removed. She refused to change the jewelry and told me to go see my doctor or dermatologist asap. I really appreciated that she cared more about my health than the possibility of making money by selling me something. I followed her advice and ended up getting multiple keloids removed.Last week I came back to get my septum pierced a and everything went well. Marina was my piercer and she was very easy to talk to while she was prepping the materials. Everything was sterile and she took great care in measuring everything so the jewelry would fit properly. It was a smooth and basically painless experience, literally and figuratively. Overall this is a very clean and professional place that will put your mind at ease. Read Less

I went to Industrial the first time to get my nosed pierced. I've been to A LOT of tattoo places, and I was pleasantly surprised by the interior vibe and the even more beautiful jewelry inside. My second visit was to get my nose ring replaced with a clear retainer, and even though the place was packed I still felt like the staff was very attentive and kind. Great selection, helpful employees, highly recommended. Read Less

My experience was phenomenal! The staff was excellent and made me feel so comfortable and they're so funny. I didn't feel out of place or that I didn't belong there. I was a little hesitant from the low star reviews but I loved it there and I'm so glad I went. I got my conch pierced by Marina and shes AMAZING! She knows what shes doing, very clean, super friendly, and very professional. Yes if their busy it might take a while for someone to attend you, which is normal, just be patient. Their jewelry ranges from different prices so theirs something for everyone. This will be the only place I get piercings and I HIGHLY recommend them. Read Less

Honestly could not ask for a better experience! I walked in a piercing virgin and everyone was so nice and calmed me. I got my nose pierced by Marina, she is amazing! She talked me through the whole thing and made me feel more excited than nervous. No pain and her placement skills are amazing. This is the only place I’ll go to get pierced ever again, very friendly and knowledgeable staff! Read Less

My first experience with Industrial was nearly four years ago when I got my nose pierced and I still have that piercing today. Over the years, I've returned to get new jewelry switched out and bring people with me to get their piercings done. I have always had an amazing experience when visiting because everyone is super friendly and knowledgeable. They give great suggestions and advice. I trust their judgement! On a recent visit, I got a matching nostril piercing by Josh. He was great! He took his time, nearly five minutes trying to find the perfect spot to ensure my piercings matched. I really appreciate his patience and knowledge. Industrial really stands out from any other store because the workers seriously know what they're doing! They have a huge collection of jewelry from gold, rose gold to silver. I prefer gold jewelry which ends up being a bit more pricey but well worth it. I've had gold jewelry from them in my nose for years at one point and it never tarnished.As far as wait times/appointments, I've always done walk ins. Weekdays tend to be less busy but you can expect to wait a bit depending on what you're looking to get down. Make an effort to tend to the after care of your piercings. They do a good job to inform you as much as possible prior and provide cleaning products. They now offer a mist wash which is so much better than the salt water mixture.You can feel great knowing that you're entering a space that is welcoming, sanitary and trustworthy. I try to mention to everybody and anybody about Industrial because you really shouldn't go anywhere else. Also, don't be a jerk and tip for whatever service you get! Read Less

My wife and I came in to replace a new piece for her but upon seeing the variety of jewelry they had we realized we had been denying ourselves of this pleasure and were likely to splurge. Andrea swapped out jewelry and replaced it with much better quality pieces. She's one of those piercers who knows how to apply a lot of pressure to removing/tightening a piercing without tugging on your piercing which makes me want to cry. Everyone else in the store was extremely nice, caring, and helpful. I don't think we'll go anywhere else now that we've been here. Read Less

I got two piercings (second cartilage and third lobe) at Industrial this weekend, and I could not be happier! The staff was so friendly and helpful! Anytime you're gonna let someone stick a needle in you, you want to feel at ease, and the staff really does help you feel great about the whole process. I got the same piercings (one cartilage and one lobe) four months ago in a different state, so I knew more or less what to expect. I was pleasantly surprised, however, that my experience at Industrial was even better than expected! I have a lot less swelling and pain than I had the first time around. It could just be luck, but it might also be that my piercer had a magic touch.This place was also really reasonably priced, which was another happy surprise. If I ever get another piercing (you know, because 6 isn't enough...), I know where I'm going. Read Less

Love this place. No matter how pricey certain procedures are, you definitely get what you pay for. I've had three sessions with Joe for a side tattoo and he's awesome. Super skilled artist and the pain is tolerable (at least for me). Time flies by in each session as he's very good at sustaining humorous conversation; it definitely suits my personality, I'm a chatterbox! I haven't asked any other tattoo artist (even those I have easier access to or who charge less) to work on my side piece as Joe is the only one I trust with it.The other staff members are super friendly as well! Many of them know me well as I've been coming to the shop for about 3 years. Read Less

Lysa pierced my nose. She was super knowledgable and you can tell she's a professional. She makes the experience personal. She isn't too talkative. No more than five minutes after we walked into a room was she piercing my nose. The entire piercing process took no more than 15 minutes. They have really nice jewelry here. You won't be disappointed. I haven't experienced any pain or irritation since getting pierced. Thanks Industrial! Read Less

This parlor is gorgeous!! I was with a friend who had been thinking of getting her nose pierced. Mid-conversation she turned me and said, "I think I want to get my nose pierced right now." Let's gooooooo!!! She looked on her phone for the nearest place, this came up, we walked right in and set it up. We didn't know what to expect but upon walking in found the place beautifully decorated and arranged, full of handmade jewelry. The staff were knowledgeable, helpful, and patient! We got a special Yelp deal ;) The place was spotless, sterile, and inclusive. I plan on going back there when I'm ready for another tattoo or piercing, and my friend who got pierced said the same. Industrial Tattoo you have my heart!! Read Less

Andrea is the best!! She pierced my nipples last summer and was amazing. I don't know how she does it.. But it was completely painless. On top of that she is super sweet, easy to talk to and makes you feel comfortable. Recently I went into the shop to buy new jewelry and get it put in, and again, Andrea was amazing! Read Less

Just had an incredible septum piercing experience at Industrial!  I am not a super body mod-ed person and sometimes walking into tattoo shops makes me feel a little out of place, but everyone here was super friendly and professional from the moment I walked in.  Place was spotless, only had to wait for one person ahead of me on a weekend, and both people working the counter were on it.Andrea did my septum and was THE BEST.  It didn't hurt at all (not even when she slipped in the jewelry) and she explained everything, made sure she thoroughly answered all my questions, and was generally extremely soothing the whole time.  Piercing + jewelry + sea salt spray ran me $75 before tip. Read Less

I got a wrist tattoo here with Chris a few years back. My friend and I walked in on a whim and it was kind that he could squeeze us in. He quoted me $80, which seemed very steep considering I got larger tattoos on my foot for $40, but believed it was likely because I was on telegraph and at a more reputable shop. I decided to proceed with my wrist tattoo which looked great when he initially designed it. It's about 1 inch long and says "Create." in cursive. It's a tribute to my friend, who also was an artist (musician), who was killed by a drunk driver. It had a lot of meaning to me and was a daily reminder of him. Afterwards, It quickly became obvious that the artist used the wrong size needle or something because the writing is too thick, ineligible and always stayed blurry like it had bled. I've had to explain to every person that sees it what it says because the letters blend with each other.  In the picture I've posted you'll see that there's no appropriate spacing between the letters (although there was on the paper design that he made for me prior) and the top line in the letter T was never a smooth line. It's choppy.Finally, years later, I've saved enough for tattoo removal and am on session 3 of 10 which will take another 1.5 years. The first few years I was so embarrassed at the bad work that I just wore a watch constantly to cover it because I was sick of people asking what it was. This was SUCH a basic tattoo and I've always been shocked that a place with such reputable reviews did such a terrible job (or rather, had someone on staff that could mess up such a basic and small piece). I've walked into other "hole-in-the-walls" and have come out with much cheaper and much better quality tattoos. With that being said, he did an ok job on my friends tattoo, but really struggled with mine. I would never go back to Industrial Strength after this experience. Read Less

I had a conch piercing done here on June 16th. I was really really impressed by the fact that all of the employees were so warm and inviting. I was so indecisive about what jewelry I wanted. And a I have no clue about piercings at all! I used to just poke a needle through my ears and did it at home! (Btw; please no DIY piercings. It was a bad bad high school idea)These ladies and gents at industrial know their stuff! They are so thorough, super professional, and Very approachable. Marina was my piercing expert. She was very gentle and talked me through the process. They have some amazing jewelry, And a huge variety!Pricing is reasonable too. Don't forget to check in on yelp for the deal!I can't wait to head back into the shop. Thanks industrial for your service! Super clean and welcoming! Read Less

I've been helped by Marina and Lysa for different kinds of piercings on my ears. The first time I got a second earlobe piercing and a nostril piercing from Marina. The second time I got two helix piercings from Lysa. Both Marina and Lysa were friendly, helpful, and patient. Particularly, for my second visit I needed advice on the placement of the helix piercings and Lysa gave her recommendations without pushing her opinions on me. I also appreciated that both Marina and Lysa explained every step of the piercing procedure (and chatted with me during the piercing process which is a good distraction from the pain). The staff is friendly, the shop is clean and everything gets properly sterilized, and the jewelry selection is extensive. They also offer all the necessary after-care products. Prices are fair ($25 for earlobe and helix piercing w/o jewelry, $5 for jewelry change). Will go back and highly recommend! Read Less

This is a review based solely off customer service as I did not get pierced or a tattoo with them. I went to Industrial at 12:15 to hopefully get a new piercing. I walk in and a gentleman is talking to a girl so I decide to sit down as to not interrupt. I sat there for 6 minutes or so and not once was I acknowledged. After 10 minutes 12:30ish or so, A man walks in and walks to the front desk and starts asking questions and looking at some of the displays. Okay...so to get good customer service I should walk up to the front desk? I understand. However, I feel like a simple, "I'll be right with you." Would have been nice as well. I've worked with customers and that's just a basic thing to do.I eventually went up to the desk to ask for the wait time for a piercing. It was 30 minutes despite not too many people being there at all. I left and got my piercing elsewhere. Just acknowledge your visitors. A simple hi makes a world of a difference. Read Less

Came in to have my tragus downsized! Both people behind the counter were super kind, helpful and knowledgeable! The piercer who switched my jewelry was rad as hell! Couldn't have asked for a better visit(: Read Less

Was super annoyed of the wait time. I came in simply to get a shorter post and possibly purchase the whole jewelry with post. When I came in, I was the only one present. I chose what I wanted and was told that is would take 10-15 minutes until it i was next. While I waited, I noticed more customers came in and made purchases/appointments. 1 hour and few minutes later, I finally got called in to do a less then 5 min jewelry swap that I paid for. During the wait time, I had asked multiple times if I was going to be next, I also had to add time to my parking meter,  and also had to even move my car. This was super disappointing. I had a ton of errands to attend to and was not able to get everything done due to the time I was waiting. Read Less

First time getting anything; did 3 on one side today. Fantastic receptionists answered all my questions and concerns. The place is very clean and organized. My piercer was Marina, loveddd her! Kept me at ease and the whole process was a lot less painful than i had feared. Will definitely return for the other set! Read Less

Industrial is my go-to place for piercings. Hands down, the most knowledgable and friendly staff. Never had a bad experience and I recommend them to everyone I know who's thinking of a piercing. Thanks guys! Read Less

I have been coming here for about 10 years now (wow! didn't realize it had been that long). Prices are not cheap, but for body modifications, it pays off to not go to the cheapest place. Trust me! They have a wide range of jewelry, with some fancier stuff available. There is typically a longer wait on weekends, but you can leave and come back, or browse their selection of jewelry, which can eat up a lot of the time since there are so many beautiful things to look at. I think Andrea and Lysa have done all my piercings, and they are amazing. As piercers they feel approachable, take their time, and answer all my questions really patiently. I am so happy with my septum, chest anchor, and various other things on my ears/nose.  It really makes a difference! Especially as someone who doesn't necessarily have a lot of piercings and tattoos. I even splurged once and got a beautiful BVLA septum clicker. The opportunities are endless here, as long as you have your wallet!I came back here recently to have the gem on my anchor replaced - they explained to me why it happened (natural over time with certain jewelry) and gave me information on my options for jewelry. Honestly, I'm happy to pay a little more for my piercings just for the benefit of their insight and experience. Been coming here for quite some time and will continue to do so. Read Less

This place is highly professional and clean. My daughter felt light-headed after her piercing and three of the employees immediately cared for her with gentleness and concern. I could not ask for anything better for my daughter. The service was nothing short of "wonderful." Read Less

I got my industrial piercing and my belly button piercing both done here. I trust this place so much that I came back here for a tattoo :). It was pretty last minute though, I was basically a walk in but I figured that the tattoo itself was simple so how can yah really mess it up. I was helped by Joe and he was great!! Super nice and professional. Explained everything well and at no point did I regret anything ever. He gave his professional opinion and made sure that the placement and sizing were to my liking. I was kind of on the fence about a few things but he made sure that I got what I wanted. For the actual tattoo- pain is equivalent to like- laser hair removal- er that was the closest thing I could think of. I saw his artwork and tattoo's in progress too and everything was well drawn. He's doing the original 150 pokemon for 150 too so hurry and get it before all the good ones are taken! Will def go back to Joe if I wanted to add some design to my perfect yet simple triforce :) Read Less

This place is awesome - everyone knows their stuff, they have beautiful jewelry available, and the whole store is gorgeous. Everyone knows the anxiety of choosing a piercing+tattoo parlor, but everything & everyone here is so top notch you know you're in the best hands the moment you walk in the door. I got an additional ear piercing here - loved the piercer, the jewelry was literally warm fresh out of the autoclave, and I really love my earrings. Plus all their jewelry is surgical grade steel so no need to worry about any allergic reactions beyond the normal piercing healing process. You'll have a great experience here - everyone is knowledgeable, helpful, and they have a wonderful selection. Read Less

I go to SeeSee for tattoo purposes and I LOVE her. Everything she does is clean and beautiful and she always seems to understand exactly what I want in my head and reproduce it on paper, then on my skin. For piercings I've been lucky enough to see both Josh (for me) and Lisa (for me and my children) and both experiences were incredible. For one thing, the place is pristine. Like, doctor's office clean. After care is of course important, but it's very reassuring to see how sterilized everything is before it goes into your skin. Both artists thoroughly prepared us before starting. And both of them were very confident and comforting throughout. I can't review Industrial without discussing the folks at the front desk, who are super helpful and friendly. Alex has always been there to help me choose my jewelry (And they always have an incredible selection... It's usually too hard to choose just one...) and she's both patient and creative while she guides your decision. Overall, I give huge thanks and love to this place and all the staff. I wouldn't trust anyone else with my body art.Read Less

Came in to pierce my septum today. I immediately felt welcomed and comfortable. The staff is professional and friendly and Andrea was incredibly knowledgeable, gentle and friendly. Best experience I've ever had at a parlor so far in my life. Thank you! Read Less

I love this place. I kinda wish I didn't love it so much, actually. I just keep going back and getting more piercings... Anyway, Industrial is super clean, has a great selection of jewelry, and they get you in and out quickly. Plus everyone that works here is cool and so nice! I haven't been tattooed here.... yet. But I'm looking forward to it. Read Less

Shout out to Lysa!! -She an licensed, professional, and a cool-looking piercer. Yep, got another ear pierced (two when I was a baby) and I'm very glad I got someone reliable. -She answered all my questions and helped me mentally relaxed when I was being a scary-cat lol-She gave clear step-by-step instructions and things I should do and not to do-She was prepared and clean with her proceduresInside the shop:-Friendly and comfortable staffs. One staff was patient with me and decisions, which btw I might have took some time choosing my one little earring :p-Spacious, clean and organized shop- Has tons of accessories, jewelry, tattoo stuff Would definitely recommend to my friends and even to strangers! Good experience! P.S: getting ear pierce is affordable, but it's the jewelry that boost up your bill. Though I was told it is a good quality material that is ideal for all skin type Read Less

I walked in for a nostril piercing yesterday with Andrea. She was wonderful and has gentle, sure and experienced hands and soul! She and the staff at the desk walked me through the entire process. I felt very taken care of the entire time. When it came down to getting the piercing it was nearly painless! Getting my earlobes done at a Claire's in the mall as a teenager hurt way more than this. They only do walk in's for piercings so walk in, get signed up and walk down the street for a snack or something. Industrial is awesome and worth it! Read Less

I loved my experience here. Clean, bright and a great selection of jewelry. I got a triple helix piercing on my left ear for my 55th birthday. I was told by friends that these types of piercings were very painful and while not exactly pain free, the pain was minimal. Marina did my piercing and she was excellent! She talked me through the entire procedure and prepared me for each step. The front desk people were friendly and very, very helpful. Marina was meticulous and very informative about the procedure and the aftercare. I'm thinking about a nose piercing for birthday #56 and if I go through with it, it will definitely be with Industrial. Read Less

I've been wanting more piercings for a while and did some research to find the right place for me after having a less-than-terrific impression of Zebra down the street. After first walking into Industrial Tattoo, I immediately felt welcome. The atmosphere is great and the staff are all amazing. I had three piercings done by Lysa in one sitting, a daith in my left ear and a double daith in my right ear. It was her first time doing a double daith, but you would think she'd done it a hundred times. I was nervous, but she was excellent at keeping me calm and distracted. I would definitely recommend Lysa for any piercings, and Industrial Tattoo in general! I'll definitely be back in the future! Read Less

Took our youngest (9 years) to get her ears pierced yesterday. Awesome staff: super friendly and helpful from beginning to end. The shop is very clean and inviting, they are meticulous with their sanitization procedures, and they have a great selection of jewelry to choose from. Autumn was amazing. She explained everything through the entire process and left our little girl with beautifully adorned ears! ... We will definitely be back and HIGHLY recommend Industrial for piercings. :) Thank you!! See More Read Less

I've gotten pierced twice at Industrial Strength and have gone there many other times when my friends got pierced. Todd is amazing and makes you feel totally comfortable about everything. He loves to explain exactly what he is doing and how to care for your piercing and will answer any of your questions no matter how stupid they may seem. It is kind of pricey but they have really good quality jewlery and a super clean work space. I don't think i've ever gone in there and not seen someone cleaning. And will always be there for you if you have trouble with your piercing later. Read Less

I've had a couple of piercings from Todd, the owner. He's incredibly knowledgable and really professional. He's incredibly skilled and the piercings I've gotten from him, even though they are the 'most serious' piercings I have had, have healed better than all of the ones I've had from other piercers/facilities. They were perfectly straight and wonderful. They have a policy against tattooing significant others' names on people, which I think is smart. They're sterile and promote a holistic way of cleaning piercings--natural Dr. Bronner's soaps and saline. They don't promote the whole antibacterial DESTROY EVERYTHING approach. I'm so happy with my piercings, and I highly recommend them. Read Less

First piercing done at Industrial Strength -- extremely professional -- pristine working conditions -- they KNOW what they're doing. Lysa was terrific to work with -- took a good deal of time explaining what I needed to do, what to expect, etc. Met and exceeded my HIGH standards and expectations. Read Less