ZERO costumer service skills. DO NOT GO HERE!!!!!!!!I went to this shop on a random night about two months ago to get the word sanity done on my hip. Immediately walking in, I felt super uncomfortable... Read More
ZERO costumer service skills. DO NOT GO HERE!!!!!!!!I went to this shop on a random night about two months ago to get the word sanity done on my hip. Immediately walking in, I felt super uncomfortable, awkward, and judged. Even the tattoo artist were taking shots in the shop.The front desk staff, a girl named Sophia, was so rude. She got major attitude, judged the tattoo that I was about to get done, and was overall really unwelcoming. I had already told the artist that I was getting the work done so decided just to stay, wanting to keep my word. Turns out the artist Jack, completely f***ed my tattoo by misspelling the tattoo, adding 'Ls instead of straight lines, changing my 'a' to an 'e', and then one of my letters completely disappeared. The ink was super uneven and healed awfully. I did not receive after care directions (thank god I had previous and non-visible tattoos). The artist also refused to let me look at it after he had done it. He immediately bandaged it up and would not take it off so imagine my surprise when i got home.I contacted the shop and got the "managers" name, Joey Luck. He issued a full refund after I had asked for one and then asked that I come in to show him and so that I could get all the information I needed on my artist. Today I went in to show him my tattoo since I was in the area already. We walked in to the rudest, most disgusting person that I have ever come into contact with- our beloved front desk girl, Sophia. My cousin and I walked in kindly with the goal to simply have Joey look at my hip. Sophia very rudely let us know that Joey was out of town and would be for a month. I asked if we could speak to another artist about what they think is the best option to correct it. She again aggressively told me that joey was out of town. I tried to explain my situation thinking maybe she forgot since it had been some time and she aggressively responded with "cool". After about 3 minutes of eye-rolls, rude comments, and the nastiest tone ever- I finally asked what her problem was and made the suggestion that she treat her customers nicer. She then responded with "i'm sorry but this isn't apple-bee's" and then proceeded to insult us by stating that we "reeked of STANK from the moment we walked in". I would also like to note that there were 4-5 shop employees lounging, laughing, and watching behind us (and smoking weed during business hours) Not one person said a thing. I honestly have no idea why anyone would hire someone like her let alone allow her to be the face of the business. She was rude, trashy, and incredibly disrespectful. If I could give a worse review, I would. I highly recommend that no one return to this shop. Read Less