First off let me say that I did not want to rate the shop a one star. After being tattooed for the last six years at Divinity Tattoo in Phoenix my artist, Nicole, decided to move to Massachusetts... Read More
First off let me say that I did not want to rate the shop a one star. After being tattooed for the last six years at Divinity Tattoo in Phoenix my artist, Nicole, decided to move to Massachusetts so I was on the hunt for a new local artist My wife, courtesy of Facebook, found Kenzi Woods tattoo page on Facebook at damaged Ink. In Chandler. My wife and I met with him to set up a consultation and gave them a $100 cash deposit without receiving any kind of receipt or appointment card, first red flag. We had an appointment scheduled for two weeks after that at 4:00 PM, when we showed up at about 345, he informed us that he had just taken somebody back to do a tattoo, second red flag Like many people have posted they do not have a receptionist and it seems like the artist take the tattoo appointments I'm selves and don't bother to write anything down. After a very painful and heavy handed tattoo session I left the shop My tattoo healed horribly and the end result is quite a bit of scarring on my arm which is bright red. Once the scarring became apparent I reached out several times to Kenzie to discuss with him that I was not happy with my tattoo, the way it healed, the scarring because he went over the areas too much, and the fact that I did not like the end result which was quite a bit of scarring on my arm which is bright red. Once the scarring became apparent I reached out several times to Kenzie to discuss with him that I was not happy with my tattoo and the fact that I did not want to have any more work done with him and wanted my deposit back. At the time I paid my deposit, nobody told me that the deposit was nonrefundable. The only way to communicate with Kenzie was to con tact him through Facebook messenger as he did not answer phone calls and text at the end of my conversation with him he told me "I'm sorry refunds are not refundable sorry for the inconvenience "and then if I "wanted to do more work he would hold my deposit for 60 days "and then he proceeded to block me on Facebook!!! After letting that sink in and letting my anger subside I reached out to the owner of the shop Jason who instructed me to text him between the hours of 1 PM at midnight as a tattoo was very late I called him once, left two separate text over a two day period. And then waited a final day to hear back, which I did not Please be warned, avoid the shop my tattoo that was $200 and it up costing me $300 because my artist refused to give my deposit back because I did not want to do future work with him The result is a tattoo I'm not happy with scarring on my arm from his heavy handedness and overall just pleasure with my tattoo which is located on my forearm for everybody to see. Avoid the shop. On other yelp and Facebook reviews I see the owner reaching out to people that leave negative reviews to comment or ask them to remove the review so that they can resolve, it he has not done any of that which is very surprising Again avoid the shop unless you want to get ripped off for your deposit !!! Read Less