Love this place! I called right when they opened to see if I could get in for a last minute cartilage appointment and thankfully there was a cancellation and they could take me! Very friendly service, an efficient, and clean space, and knowledgeable staff. Overall a great experience! :) Read Less

Unfortunately, I had an awful experience. That included the customer service, the piercing and the checking out. I did not deal with J, but with Alex, who should have been accompanied with another employee seeing he seemed a little stressed and overwhelmed with 2 clients (the one girl who was booked ahead of me and I) who simply wanted a single piercing done. When it came my turn and once I had been pierced, Alex had admitted that he did not take into consideration of the ring bead, so I had no choice but to have the bead hiding behind my ear instead of showing like I had asked prior to the procedure. The ring had felt snug, but because of the lack of experience I had with cartilage piercings, I trusted Alex. Finally when it was time to checkout, my total came to $94.75. That included the procedure, the earring, the aftercare spray and tip. I realized that Alex had forgotten to give me the aftercare spray so I kindly reminded him and he apologized and added "yeah I do that a lot", okay good to know. 5 days went by and my ear began to ache and throb for a full day. It was also very red and swollen. The next day, Saturday, my ear felt and looked twice as worse. Only my skin around the earring was white, the earring was pretty well cutting my circulation. Perfect Image in Waterloo was the first tattoo & piercing parlour to open that morning. I went in and was helped immediately. The specialist there looked at my ear and without hesitating explained that my earring was TOO SMALL of a ring for the "weird" spot it was pierced in. She put in an earring a size bigger than the existing one I had. It was so painful, but what else do you do when it's so irritated and needs room to swell?! Within a day, the aching, throbbing, redness and swelling was gone. She had only charged me for the earring that came to $16. I called J's piercing to see if I could receive some kind of refund/credit for the unnecessary pain I went through. Alex came to the phone and I had asked him if he remembered me and what I had gotten pierced. Instead of looking up my account/file, he simply replied that he had vaguely remembered. So I explained how I felt and what happened. All Alex had offered was an explanation as to why my piercing had inflamed and refused to acknowledge that the earring he had picked for me was simply TOO SMALL. On another note I couldn't help but notice the large variety of jewelry at Perfect Image as well as the welcoming and cozy lounge they had to offer. However, if you are in the Guelph area, be sure to book an appointment at Nighthawk Tattoo and Gallery. My sister and her friends have gotten pierced there and had an awesome experience. Read Less

Went here for my daughter (who is 5) to get her ears pierced. What an amazing experience. The amount of time, care and diligence to ensure a clean and safe piercing was incredible. I was so impressed. Jason helped her feel so comfortable- he even put Disney music on in the piercing room, gave us so much information to help prepare her. If I ever need a piercing this is the only place I would go. Read Less

I had my cartilage pierced by Alicia about a month ago and had such an amazing experience! I went in super nervous (this was my first piercing since my lobes when I was 14) but Alicia made me feel so comfortable! She really took her time talking to me about what I wanted and proper care, I never felt rushed and I felt like she knew exactly what she was doing. I was so impressed with the level of service and her level of knowledge I would 100% recommend her and go back to her for my next piercing. I brought a friend who has many piercings along with me (for moral support) and even she was blown away by Alicia and wants to get her next piercing with her, and she has much more to compare her to. If you're nervous at all or just want a great piercing experience I would recommend Alicia for sure!! Read Less

I got a nose piercing done here a little over a month ago by Alicia. She was very nice and professional, the after care instructions they give are great and so far my piercing has been healing clean and well. Overall good experience :)! Read Less

Went to bring my mother in for piercing as it says they are open til 5. And the owner sent me in to the female piercer. And as im asking for a nose pierced she says she has to leave bcuz a friend is coming to visit her from out of town! Why are you still there if u cant work??? Friends are more important than your job clearly!! Never again!!!! Horrible place! Read Less

Totally recommend this place. Jason is very professional but also very friendly and funny, really makes you feel comfortable before your piercing. I've had issues with piercings healing well in the past but my nostril that Jason did healed up perfectly in no time! Will definitely be going back here if I decide to pierce anything else. Read Less

I visited Piercings by J today to get my navel pierced as well as get some advice on a nose piercing of mine that wasn't healing quite right, and I was pierced by the lovely Alicia Lowe, as opposed to Jason. The navel piercing turned out amazing! Alicia took as much time as she needed in order to find the PERFECT placement that would enable my piercing to heal as effectively as possible, as well as just look good with my body type. She gives true and honest advice, meaning that she will never let you leave with a piercing that she knows isn't placed properly or will be prone to cause issues. She is also an absolute sweetheart and made me so so so comfortable! In terms of asking her advice on my nose piercing, the girl really knows her stuff! She asked me all kinds of questions to figure out where the problem was and gave me great advice on how to deal with it. I also got her to change my septum ring for me which was quick and relatively painless. Overall to get my navel + new septum ring+ jewelry change + cleaning spray + adding a captive bead to my nose ring only cost $145, which I though was amazing (navel itself being about $100)! I know that $100 is a little pricey for a piercing but they take such care in the piercing process and they give you jewelry that can trust, and as a person who has been pierced at some sketchy cheap places, I can definitely say it is worth the price to go to J and Alicia. Alicia cares so much about her customers that she asks that within the first month of healing you come get check ups so that she can make sure everything is healing well. Sorry for such the lengthy review, I'm just blown away by the amazing service I got! 100% the best piercing experience I have ever had. Read Less