I have such mixed feelings about Stone Heart. I chose to use this store to have my upper ear lobes pierced on both sides, (after very extensive research of a bunch of piercers in Sydney), based on the amazing reviews and excellent website, which had heaps of information and FAQs that helped to put my mind at ease. The booking process (which is done online) was a breeze, and the experience (visiting the website, making a booking, reception, waiting area, cleanliness and overall vibe) as a whole is at a very high standard. The actual piercing itself is where the experience fell short for me. My piercer didn’t speak the best English, so I kind of struggled to understand him explaining the procedure and after-care. I have a high pain tolerance, but I found the piercing very painful, and was in a lot of pain afterwards too, for a few days I would say. I paid over $300+ for the two earrings which were used in the piercing, which I thought was incredibly high, especially considering they are tiny and very plain, however I justified the price based on the fact that I was told they were the best earrings for even the most sensitive ears, and made of the same material as pace makers. I had the piercing done last December, (over 5 months ago now) and have been back multiple times since, because the piercings simply will not heal. I’ve followed all the directions of the staff at the check-ups, bought 2 bottles of the spray they recommend, and use it day and night, have been to the doctor and put on a course of antibiotics because of an infection, and yet they are still not healing. The ear lobe swells up on and off, randomly starts bleeding, has become and swollen and scabbed over the past months, and more recently, there is a pus-like ball behind one of the ears. I’ve included an image of what they look like today. I know that my body’s response to the piercing can’t be fully controlled by the piercer, but after paying $300+ and going back and forth for months afterwards, it just sucks and is super frustrating. The weird thing is, I have two other piercings in both my ears (both done with guns), and never had a single problem with them! I’m at the point where I’m thinking of taking them out, but don’t want the money to have gone down the drain. Hopefully this review helps other people who are thinking of having some piercings done. Edit: the owner has responded below asking for more details, hopefully the above post explains it all Read Less

Had my first tattoo done here by Frog. He was so gentle with me as I was anxious and was very informative. Amazing customer service and everyone was so lovely. Absolutely love my first tat!! Highly recommend Frog, you won’t regret it Read Less

I never had a tattoo before and it was my first time that I decided to get a tattoo. My tattoo artist was Patrick and he absolutely killed it. An amazing experience, fair price, perfect quality, super clean and excellent customer service. It couldn’t be better and I’m so happy with the final result and I definitely come back for more tattoos. Strongly recommend them, you won’t regret it. Cheers. Read Less

Awesome place with great service! Frog took care of us and did a great job. Had a consultation at a few other places and was quoted very high prices. Came here and had a consultation with Frog and gave us a great quote and had impressive work history on his Instagram. Definitely would recommend to others. Thanks Frog! Read Less

Stumbled by this place a year or so ago for a walk-in and haven't been to another studio since. Everyone I've ever interacted with here has been super friendly and genuine. I've had two pieces done by Kara Alexis and currently half way through a sleeve with her - no doubt in my mind it'll be far from my last. Read Less

Lauren Fox, Sydney's best tattoo artist scripted and designed my second neck tattoo. Amazing job, looks fantastic, the staff at Stone Heart are friendly and cool as. Im booked in next week again, full back tat here we come. Stone Heart for tats Fully Recommended. Read Less

Would not place the same level of trust or confidence in other provider of body jewelry, nor piercing services. The amount of pride, love and care that goes into both stock choices, staff practices and services is evident throughout any visit. Stone Heart is worthy of not only your time, but also your money. Read Less

I visited an highly acclaimed establishment last Monday May 15th, the artisan that helped me was named OB (Oyster Boy) the calibre of his character can only be described as cordial and skillful with a outstanding display of discourse during interactions. The procedure itself was quick and painless, especially when compared side by side to my first two piercing and he threw in some freebies and I assume. He will do the same for you, if you carry yourself like a sociable indiv...idual. OB also gave me impressive guidance on what's possible and not possible with some piercings and the card of Joeltron who specialises in more advanced piercing. The aftercare instruction book is the most Goddamn comprehensive brochure I've seen and that's saying something with the vocabulary I see in books these days. It's got good humour injected in it too if you're not a big reader. TL;DR This place is good, the people are good, the earrings are freaking dazzling and the google reviews are genuine. For sure! See More Read Less

OB ... Professional, knowledgeable, skilled and friendly with a great 'bedside' manner; managed to talk to me the whole time and make me feel relaxed and reassured. He explained everything thoroughly and gave me solid after care advice and lots of opportunities for my questions. The end result - a pretty piercing and a happy customer. Would highly recommend OB all day every day. Cool dude. ♡ Thank you! Read Less

Indescribably pleased over my visit. Extremely friendly staff and you feel welcome right away. I pierced my nipple here and I received careful information about everything considering my piercing. He also showed me when he stabilized the needles, which is something all tattoo / piercingstudios should provide. Clean, careful and good. Would definitely recommend people here, even though the price may be a little expensive - it's definitely worth the money for the service you get. I'll definitely come back if I have anything else I'd like to do. Thank you guys!! Read Less

Got my first semi colon tattoo here and even though it was so tiny I was really scared but everyone made me feel really calm and comfortable, Jake also gave me a lollipop because he could tell I was kind of freaking out. Really good experience, thank you so much! I love my Lil itty bitty tattoo ❤️; Read Less

On holiday from the UK, popped in for a very sentimental Tattoo for my late Nan. The staff were friendly and welcoming and the place itself was like a museum of mega cool shit! Was tattooed by Jake who took great pleasure in helping me with the design and completing the work to an excellent standard! Would highly recommend! Read Less

Everyone at Stone Heart is amazing. Just went in to see my artist, Onnie, after a year and a half of healing time for my thigh piece and she touched her up quickly and made her pop even more. Thank you everyone for being awesome and having such a rad team of humans working in the space. OB has also been amazing every time I've gone in with a piercing question or needed new jewellery. ... I cannot recommend Stone Heart enough. See More Read Less

Love love love everything about this place! The place oozes cool while the staff are friendly and super welcoming, even getting a hug from the owner Joel on arrival. My requests were met with experienced and realistic responses and any doubts I may have had about getting dermals put back, quickly faded away. Everyone was ridiculously helpful! I'd say the hardest thing about this place, is having to choose between all the gorgeous jewellry in all honesty. Wouldn't go to anyone but these guys from now on and counting down the days til I can think of more places to pierce. Read Less